The customer service experience I had with Besque was exemplary. This was my first purchase of the Magic Oil and the patchouli scent was overwhelming for me. I reached out early in the morning and... See more
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Based on these reviews
I'm 73 y/o and have been using the Magic Oil for 7 months. At first, I applied it about 3 times per week. Then I decided to get serious and use it daily. My results improved dramatically (smoother mor... See more
My original order got lost in transit. As soon as I flagged it up I had an immediate response. New bottle ordered to replace it, excellent communication throughout the process. Sarah Joy was brilliant... See more
Jeckany made my experience unforgettable. She’s so dedicated to her work and a very efficient professional who cares so much about customers experience. I can not thank her enough for her kindness and... See more
4.8
Excellent
10K reviews
Replied to 89% of negative reviews
Typically replies within 1 week
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I have been using besque body oil for…
I have been using besque body oil for six months now and love everything about it from the smell to how it makes my skin feel. I am starting to notice my skin feeling and looking brighter and more toned. Can highly recommend trying it. It isn’t cheap, but a little goes a long way! So I feel good value for money.
April 23, 2026
Unprompted review
This product is great
This product is great, and this is the second time i order 3 bottles. This time my order was lost in transit and customer service, Gabrielle, immediately arranged for a replacement. Having Gabrielle made everything so easy, as I love the product, and was concerned about the delay.
April 22, 2026
Unprompted review
I love using Besque Magic Body Oil
I love using Besque Magic Body Oil. My skin feels and looks so much better after using it.
April 22, 2026
Unprompted review
Love the body wash
Love the body wash. Leaves skin soft and supple. My legs no longer look like an old lady. The oil has renewed my skin.
April 22, 2026
Unprompted review
One good customer service rep -- more needed!
Besque customer service initially disappointed me very much because I contacted them by phone and got them to agree to pause my subscription -- and then I got another order right away. I wrote to Besque via that "Contact" email address, and got no response. When I finally used the VIP email address, I received a nice response from Anne agreeing to pause the subscription for me and apologizing to me for the mixup and delay. Anne was great. Besque could use more Annes.
April 21, 2026
Unprompted review
Reply from Besque
Hey Elizabeth,
Thank you for taking the time to share your experience, we really appreciate you highlighting both what went wrong and what felt supportive in the end 💛
I’m sorry to hear about the confusion around your subscription pause and the delay in getting a response initially, that’s certainly not the smooth experience we aim to provide. I’m glad Anne was able to step in and get this resolved for you, and I’ll be sure to share your kind words with her.
We’ve reached out to you via Trustpilot to gather a little more detail so we can fully understand what happened here and make sure everything is handled correctly for you moving forward. If you’re happy to reply there, we’ll take a closer look right away.
We’re here to make things simple and supportive, and we’d love the chance to get this fully back on track for you 🌿
Speak soon!
Team Besque
VIP team member
Leah helped so much with changing my subscrption. She was a delight!!
April 22, 2026
Unprompted review
customer service
i made a mistake when ordering and sent an email requesting an address change. within MINUTES, Jackeny reached out and took care of it.
her customer service skills were immediate and extremely professional! what a pleasure.
April 22, 2026
Unprompted review
Top Notch Customer Service!
New to Besque but right off the bat the customer service went above and beyond. My auto fill for shipping put in a wrong address and Sarah took care of my order, communicated with me through the whole process until delivery. Now I’m excited to try the product! Thank you Sarah and Besque!
April 22, 2026
Unprompted review
Lovely product makes my skin feel nourished & youthful
Lovely product makes my skin feel nourished and youthful …. Tried other products but not in the same league… beautiful scent ,well love it and would recommend 👍 even the though the price is high it’s worth the investment
April 22, 2026
Unprompted review
Bad product and horrible customer service
This product does not work and they do not honor their refund as promised. DO NOT BUY!!!
stay away - the product is a sham and the company just gives a runaround in regard to your refund. They neverey explained you have used it for 60 days and then give you 7 days. I began asking for a return on day 22 and then day 32 and then day 50 then asked, when I was back from a vacation on day 69. Just past their 67 window. They never explained their policy in any response, they simply wrote to keep using. Despite my repeated requests they refused. I also called and was promised a refund.
December 19, 2025
Unprompted review
Reply from Besque
Hi Judith,
Thank you for taking the time to share your feedback. We’re sorry to hear that you’re unhappy with both the product experience and the support received.
We take all customer concerns seriously, including expectations around results and refunds, and we always aim to handle each case fairly and in line with our 60-day money-back guarantee policy.
After reviewing your order history and communication, a detailed explanation has already been shared with you via private email outlining the assessment of your request based on order timelines and eligibility.
To clarify, based on your purchase dates and the timing of your request, one of your orders falls outside our 60-day money-back guarantee and is therefore not eligible for a refund, while the eligible order has already been identified for resolution in line with our policy.
We kindly ask you to continue the conversation with us via that email so we can assist you further and resolve this as quickly as possible.
Warmest wishes,
Besque Team 🌿
Great product & service
Great product, awesome service by Besque. I've gotten so used to being disappointed with products, but Besque seems to be the real deal. Also, the times I've had a question or, more recently, needed help with the timing of my auto shipment, they could not have been more responsive or helpful.
April 22, 2026
Unprompted review
Menopause and Weight Loss
I have been using Besque Magic for about a year now. I am in menopause and in the process of weight loss. It keeps my skin hydrated and I have actually noticed tightening from where is loose skin is. I also love their facial oil.
April 21, 2026
Unprompted review
Excellent customer service
My original order got lost in transit. As soon as I flagged it up I had an immediate response. New bottle ordered to replace it, excellent communication throughout the process. Sarah Joy was brilliant, kept me updated every step of the way. The oil arrived in perfect time as my current bottle only has a few more days in it!
April 22, 2026
Unprompted review
Love this product
Love the smell and how it makes my skin feel. Does not leave me feeling greasy.
April 22, 2026
Unprompted review
Exceptional Customer Service
I had a really great experience with Besque. Jeckany kept me in the loop the entire time, sending updates throughout the ordering process so I always knew what was going on. They were super friendly, professional, and quick to respond anytime I had a question.
And the product itself is amazing—I'm really happy with it! Overall, everything just felt easy and smooth. I’d definitely order from Besque again and highly recommend them.
April 22, 2026
Unprompted review
I had great hopes for this product but…
I had great hopes for this product but unfortunately, my skin is too far gone and it didn’t change a thing.
April 22, 2026
Unprompted review
Reply from Besque
Hi Susanne,
Thank you for taking the time to share your feedback — I’m truly sorry to hear that you didn’t see the results you were hoping for. I completely understand how disappointing that can feel after giving a product a try with high expectations.
Everyone’s skin is unique, and results can vary depending on factors such as skin condition, consistency of use, and individual lifestyle. While many customers notice gradual improvements with continued use over time, we completely understand that it may not work the same way for everyone.
We really appreciate you giving the product a try, and your feedback has been shared with our team.
Warm regards,
Besque Team
I ordered the scented body oil and…
I ordered the scented body oil and immediately after hitting send got an ad for unscented. I quickly ordered the unscented and sent email to cancel scented order. It took several days ,however, Gabriella resolved the issue and I am thrilled with the product!
April 21, 2026
Unprompted review
I have been using Besque magic oil for…
I have been using Besque magic oil for 2 years! I will not go back to using chemicals on my skin which is soft supple and radiant using besque oil! Friends have asked me what I use and are now using besque too!
I want to especially thank Gabrielle at Besque whom I contacted for help, which I received, and am grateful for!
April 22, 2026
Unprompted review
I've ordered and paid for the Magic Oil…
I've ordered and paid for the Magic Oil almost 3 months ago and still waiting for my delivery!!!!! BIG SCAM!!!!
April 22, 2026
Unprompted review
Reply from Besque
Hi Miriam,
Thank you for sharing your experience. I’m really sorry to hear how frustrating this situation has been, especially after such a long wait. This is certainly not the experience we want any of our customers to have.
We take concerns like this very seriously and would like to reassure you that we’re here to help resolve this for you. We’ve reached out to you directly via email with a request for a few details so we can properly review your order and investigate what may have caused the delay.
Please kindly respond to our email so we can look into this as a priority and work toward the best possible resolution for you as quickly as possible.
Warm regards,
Besque Team
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