I signed up previously and was unable to access my plan! So I’m trying again to get the fasting plan. I live in an assisted living facility so the diet is next to impossible. I would appreciate help w... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I just opened and don’t really know how to use it. I’ve been working on it for over an hour so I’m very tired now I’m going to close my iPad and finish tomorrow because it’s very late late and I want... See more
Company replied
Spending money on weight loss isn't great. I just eant the three months and do not want anymore money taken from my credit card. I cannot afford the $30+ monthly payment. If yhis 3 months works, I wi... See more
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I realise the company has to make money, but during the nearly “free” trial, literally every ounce of additional info is propped with a money tag! Bit annoying for a trial period that I did pay €7 for... See more
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Company details
- #66 of 84 best companies in Fitness and Nutrition Service
- #59 of 69 best companies in Weight Loss Service
- #56 of 67 best companies in Wellness Program
Written by the company
Best.me mobile app provides personalized wellness plans tailored to your unique goals, crafted by our certified nutritionists who consider every aspect of your lifestyle to help you achieve optimal well-being.
Contact info
United States
- feedback@best.me
- best.me
3.8
Great
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Best.me
Salut, Vlad,
Îți mulțumim pentru recenzia minunată! Ne bucurăm să aflăm că ți se pare ușor de folosit Best.me.
Sperăm ca programul tău personalizat să îți facă în continuare parcursul către o stare de bine cât mai simplu și plăcut. Îți dorim mult succes și suntem mereu aici dacă ai nevoie de ajutor!💚
- Best.me Team
Ive only just begun !!
Ive only just joined Best Me so have no results to share yet.It was easy to register and enter my details...looking forward to getting started.
July 17, 2026
Reply from Best.me
Hello Jean,
Thank you for your lovely review! We're so pleased to hear that you found the registration process simple and straightforward.
Since you're just getting started, we hope you enjoy exploring your personalized program and that it supports you every step of the way. We're excited to be part of your wellness journey and look forward to helping you achieve your goals.
We wish you the very best as you get started!💚
- Best.me Team
Reply from Best.me
Hello David,
Thank you so much for your wonderful review! We're thrilled to hear that you found the process easy and that you're excited to get started.
We hope your personalized program exceeds your expectations and helps you achieve your wellness goals. Wishing you every success on your journey - we're here to support you every step of the way!💚
- Best.me Team
Reply from Best.me
Hello Anne,
Thank you so much for your amazing review! We're thrilled to hear that you're loving the recipes and are excited to see your results.
Our recipes are designed by nutrition professionals to be both enjoyable and easy to follow, and we hope they continue to support you throughout your wellness journey. Wishing you every success - we're cheering you on every step of the way!💚
- Best.me Team
Reply from Best.me
Hello Mirela,
Thank you so much for your amazing review! We're thrilled to receive such enthusiastic feedback and are delighted that you're enjoying your experience with Best.me.
Your support truly means a lot to us. We wish you continued success on your wellness journey and are always here if you need any assistance!💚
- Best.me Team
Avoid this plan… I ordered 7 day at…
Avoid this plan… I ordered 7 day at 7.99 and 2.99 boost - They charged me for that plus a 19.99 charge 3 days later that I didn’t agree to… As a matter of fact… I hadn’t even opened the plan… I saw the charges on my bank account… Tried to reach out to them through the App and they said they couldn’t find my account??? So… I cancelled… Okay… 3 days into my 7 day plan well before the 24 hours (day 6) Then today… I get a 39.99 charge on my account for a meal plan subscription… So when I looked at the q&a page… (trying to find answers because I haven’t been able to reach anyone) canceled its said that I didn’t cancel all subscriptions - I assume that was the 2.99 boost… I cancelled it today… I’m only day 5 of 7… I cancelled both subscriptions before their 24 hour window… They wrongfully charged me $59.98… I am unable to reach anyone and their emails claim that they can’t find my account… SCAM
July 15, 2026
Unprompted review
Reply from Best.me
Hello Tammie,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience has been so frustrating.
We'd like to clarify a few points. Any additional offers presented during the sign-up process are entirely optional and require a separate confirmation before any payment is processed. Likewise, subscriptions renew automatically unless they are canceled before the next billing date, and each subscription must be managed individually if more than one has been activated.
We're also sorry to hear that you were unable to locate your account when contacting support. We'd like to review what happened in your specific case, including the charges you mentioned and your cancellation requests, to ensure everything has been handled correctly.
Our Customer Experience team has now contacted you directly to review your case and help resolve the situation. Please check your email (including your spam folder) for our message.
We want to make sure everything is handled correctly for you and are here to help.
- Best.me Team
I just want to start
I just want to start. All these extra offers make it very confusing.
July 17, 2026
Reply from Best.me
Hello Pat,
Thank you for your 4-star review and for sharing your feedback. We're glad you're excited to get started.
We understand that seeing additional offers during setup can feel overwhelming. We'd like to clarify that these are entirely optional and can be skipped. They are designed for customers who want extra features, but the core program is fully available without adding any of them. 😊
We appreciate your feedback and wish you great success on your journey! 💚
- Best.me Team
Reply from Best.me
Hello Laura,
Thank you so much for your fantastic 5-star review! We're delighted to hear that you found the program easy to understand and quick to get started with. Making the experience clear and user-friendly is very important to us, and we're glad it's been a positive one for you. 😊
We wish you every success on your journey! 💚
- Best.me Team
Reply from Best.me
Hello Josephine,
Thank you for your 4-star review! We're so glad to hear you're enjoying the program so far. We hope each new day brings you closer to your goals, and we're here to support you throughout your journey. 😊
Wishing you continued success! 💚
- Best.me Team
Reply from Best.me
Hello Katharina,
Thank you so much for your amazing 5-star review! We're thrilled to hear that you're already seeing positive results and that your experience has been such a "wow." Your enthusiasm means a lot to us, and we hope the program continues to support you every step of the way. 🤩
We wish you continued success on your journey! 💚
- Best.me Team
I signed up previously and was unable…
I signed up previously and was unable to access my plan! So I’m trying again to get the fasting plan. I live in an assisted living facility so the diet is next to impossible. I would appreciate help with the billing process as I see several choices.
July 16, 2026
Reply from Best.me
Hello Brooke,
Thank you for taking the time to share your feedback. We're sorry to hear about the difficulties you've experienced accessing your plan.
Your fasting plan should be available within your account after registration. We also understand your concern about the billing options. The additional offers shown during the sign-up process are entirely optional and can be declined. They are not required to access your core program. 😊
Our Customer Experience team has now contacted you directly to review your case and help resolve the situation. Please check your email (including your spam folder) for our message.
We want to make sure everything is handled correctly for you and are here to help. 💚
- Best.me Team
great it’s awesome
July 16, 2026
Reply from Best.me
Hello Annie,
Thank you so much for your fantastic 5-star review! We're thrilled to hear you're enjoying the program and that you're having such a great experience. Your kind words mean a lot to our team. 🌞
We wish you continued success on your journey and hope the program continues to exceed your expectations! 💚
- Best.me Team
Reply from Best.me
Hello Vic,
Thank you for taking the time to share your feedback. We're sorry to hear that you were unable to find your meal plan.
Your personalized meal plan is generated based on the information provided during registration and should be available within your account. That said, we'd like to review your specific case to understand why you were unable to access it and make sure everything is working as intended. 🙏🏼
Our Customer Experience team has now contacted you directly to review your case and help resolve the situation. Please check your email (including your spam folder) for our message.
We want to make sure everything is handled correctly for you and are here to help. 💚
- Best.me Team
All clear and simple to follow.
All clear and simple to follow.
Just worried. I can only afford one month to get me going and I'm scared that I won't be able to cancel after a month. It is a big worry for me.
July 16, 2026
Reply from Best.me
Hello Maureen,
Thank you for your 4-star review! We're glad to hear you found the program clear and easy to follow.
We also understand your concern about your subscription. If you decide that the program isn't right for you after your first month, you can cancel your subscription at any time through your account settings before the next renewal date. If you ever need any assistance, our support team will be happy to help. 🙏🏼
We hope you enjoy the program and wish you every success on your journey! 💚
- Best.me Team
informative and easy
July 16, 2026
Reply from Best.me
Hello Allie,
Thank you for your 4-star review! We're so pleased to hear that you found the program informative and easy to use. Our goal is to make health and wellness guidance clear, practical, and accessible, and we're glad that's been your experience. 😊
We wish you continued success on your journey! 💚
- Best.me Team
Reply from Best.me
Hello Ruben,
Thank you so much for your fantastic 5-star review! 🎉 We're thrilled to hear that you're enjoying the positive impact on your energy and outlook. It's wonderful to know you're having such a great experience, and we hope the program continues to support you on your journey. 🤩
Keep up the amazing work, and we wish you continued success! 💚
- Best.me Team
Reply from Best.me
Hello Mina,
Thank you for your review! We're thrilled to hear that you're excited to begin the program. We hope it provides the guidance, motivation, and support you need to achieve your goals. ☺️
We wish you every success on your journey and look forward to hearing about your progress! 💚
- Best.me Team
IMI PLACE CA AM UN PROGRAM STABILIT DE…
IMI PLACE CA AM UN PROGRAM STABILIT DE UN NURITIONIST CONRROLAT.
July 16, 2026
Reply from Best.me
Bună Victoria,
Mulțumim pentru recenzia ta! Ne bucurăm să auzim că apreciezi un program creat de profesioniști în nutriție. Scopul nostru este să oferim îndrumări personalizate care să te ajute să-ți faci călătoria mai ușoară și mai eficientă. 🤩
Îți dorim mult succes în atingerea obiectivelor tale! 💚
- Echipa Best.me
I signed up for the €7 trial
I signed up for the €7 trial, expecting access to the keto diet plans, recipes, and workout content that was advertised. Instead, I couldn’t find any of the promised content, which immediately made me question what the €7 trial was actually for.
When I decided to cancel, the unsubscribe process was almost impossible. The “unsubscribe” button never worked—it just kept redirecting me to a chat instead of letting me cancel.
I wasted nearly 3 hours trying to unsubscribe and emailing support. During that time, I was charged an additional €19.95 without my authorization.
I had to email the company directly and state that I was prepared to take legal action. Only then did they refund both the €7 trial fee and the €19.95 charge.
For me, the matter is still not closed. They refunded the money, but they cannot give me back the time, stress, and frustration this caused. Based on my experience, this felt deceptive and misleading, and I would strongly advise others to be extremely cautious before signing up for any trial.
July 14, 2026
Unprompted review
Reply from Best.me
Hello May,
We're sorry to hear that your experience did not meet your expectations. We'd like to clarify that the core program is available with the selected plan, while additional features are optional and require a separate selection before any payment can be processed.
We also understand your concerns regarding access to the content, the cancellation process, the additional charge, and the time you spent trying to resolve the issue. We take feedback like yours seriously and would like the opportunity to review your experience in detail.
We previously reached out and requested additional information so we could locate your account and properly review your case. We genuinely want to help and resolve this situation for you, but without these details, we’re unable to investigate further.
To move this forward, please contact us directly at feedback@best.me. When reaching out, kindly mention that you were referred from Trustpilot.
We’re here to assist and will be happy to look into this as soon as we have the necessary information.
- Best.me Team
Reply from Best.me
Hello Marcella,
Thank you for your review! We're glad to hear that you're already finding the fasting schedule helpful, even though you're just getting started. We hope the program continues to support you and makes it easier to build healthy habits over time. ☺️
We wish you continued success on your journey! 💚
- Best.me Team
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