Best.me Reviews 

1,321
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 725 reviews, most reviewers were somewhat happy with their experience overall. However, many people express significant dissatisfaction with the pricing and payment, frequently reporting unexpected additional costs. Consumers often feel pressured to purchase extra features that they believed should be included, leading to a sense of constant upselling. While some reviewers found the initial setup easy and straightforward, others encountered difficulties accessing their plans or managing subscriptions. A few other people also felt that stopping future payments was challenging, with some even reporting unexpected charges after trying to cancel.

What people talk about most

User experience

Users describe ambiguous interactions with the user experience, with many finding the process confusing and... See more

Subscription

Reviewers express significant dissatisfaction with the subscription process, frequently reporting... See more

Product

Consumers find the product to be ambiguous, with some expressing confusion over what they purchased, such as... See more

Price

Clients share negative opinions on price, with many reviewers expressing frustration over unexpected charges... See more

Payment

People report negative experiences with payment, citing unauthorized charges and unexpected fees. Many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I signed up previously and was unable to access my plan! So I’m trying again to get the fasting plan. I live in an assisted living facility so the diet is next to impossible. I would appreciate help w... See more

Company replied

Rated 4 out of 5 stars

I just opened and don’t really know how to use it. I’ve been working on it for over an hour so I’m very tired now I’m going to close my iPad and finish tomorrow because it’s very late late and I want... See more

Company replied

Rated 4 out of 5 stars

Spending money on weight loss isn't great. I just eant the three months and do not want anymore money taken from my credit card. I cannot afford the $30+ monthly payment. If yhis 3 months works, I wi... See more

Company replied

Rated 4 out of 5 stars

I realise the company has to make money, but during the nearly “free” trial, literally every ounce of additional info is propped with a money tag! Bit annoying for a trial period that I did pay €7 for... See more

Company replied


Company details

  1. #66 of 84 best companies in Fitness and Nutrition Service
  2. #59 of 69 best companies in Weight Loss Service
  3. #56 of 67 best companies in Wellness Program

Written by the company

Best.me mobile app provides personalized wellness plans tailored to your unique goals, crafted by our certified nutritionists who consider every aspect of your lifestyle to help you achieve optimal well-being.


Contact info

3.8

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(1,321)

1,307 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I’m depending on this to help me lose…

I’m depending on this to help me lose weight in 1 month

July 14, 2026
Best.me logo

Reply from Best.me

Hello Yolanda,

Thank you for your wonderful 5-star review! We're honored that you've chosen Best.me to support your weight loss journey. We hope the program provides the guidance, motivation, and structure you need to make meaningful progress toward your goal. ☺️

We wish you every success and look forward to being part of your journey! 💚

- Best.me Team

Rated 3 out of 5 stars

Way too many ad ons.

Way too many ad ons.

Some place to address allergies and or food you cannot or will not eat..

July 14, 2026
Best.me logo

Reply from Best.me

Hello Judy,

Thank you for sharing your feedback. We understand that the additional offers can feel overwhelming. Please note that these features are entirely optional, and the core program is fully available with your selected plan. You can also customize your meal plan by excluding foods you don't eat or prefer to avoid, allowing your recommendations to better match your preferences.

We appreciate your comments and will continue working to make the experience even clearer and easier to use. 🙏🏼

- Best.me Team

Rated 2 out of 5 stars

Not very happy because I didn't receive…

Not very happy because I didn't receive the info when exactly I can eat and when info on when I czn fast regarding my profile.
I am the one choosing when I fast and when I can eat.
This is not what I was expecting from this app

July 14, 2026
Best.me logo

Reply from Best.me

Hello Raissa,

Thank you for taking the time to share your feedback. We're sorry to hear that the program wasn't what you expected.

Our fasting plans are designed to fit around each customers daily routine rather than assigning fixed eating and fasting times. This allows you to choose a schedule that works best with your lifestyle while still following your recommended fasting window. We understand this approach may not suit everyone, and we appreciate you sharing your perspective.

Your feedback is valuable and will help us continue improving the experience. 💚

- Best.me Team

Rated 5 out of 5 stars

Very good 🥳🥳

Very good 🥳🥳

July 14, 2026
Best.me logo

Reply from Best.me

Hello Roxana,

Thank you for your wonderful 5-star review! 🎉 We're delighted to hear you're having such a positive experience. Your support means a lot to us, and we hope the program continues to meet your expectations every step of the way. 😊

We wish you continued success on your journey! 💚

- Best.me Team

Rated 4 out of 5 stars

I have no clue what to expect yet

I have no clue what to expect yet, but it feels positive!

July 14, 2026
Best.me logo

Reply from Best.me

Hello Åsa,

Thank you for your review! We're glad to hear that your first impression has been a positive one. Starting something new always comes with a bit of uncertainty, and we hope the program continues to exceed your expectations as you explore it. ☺️

We wish you every success on your journey! 💚

- Best.me Team

Rated 4 out of 5 stars

Simple enough to start the process

Simple enough to start the process. I just find annoying that we are constantly solliciter to buy into extra options.

July 14, 2026
Best.me logo

Reply from Best.me

Hello Etienne,

Thank you for your review and for sharing your honest feedback. We're glad to hear that you found getting started simple. We also understand that seeing frequent additional offers can be frustrating. Please note that these features are entirely optional, and the core program is fully available with your selected plan without purchasing any add-ons. 🙏🏼

We appreciate your feedback and will take it into account as we continue improving the experience. 💚

- Best.me Team

Rated 5 out of 5 stars

Easy to set up

Easy to set up

July 14, 2026
Best.me logo

Reply from Best.me

Hello Jayne,

Thank you for your wonderful 5-star review! We're delighted to hear that you found the setup process easy. We aim to make getting started as simple and straightforward as possible, and we're glad that's been your experience. 🤩

We wish you every success on your journey! 💚

- Best.me Team

Rated 5 out of 5 stars

Best me

Easy to follow

July 13, 2026
Best.me logo

Reply from Best.me

Hello Lorrie,

Thank you for your wonderful 5-star review! We're delighted to hear that you're finding Best.me easy to follow. We work hard to make the program simple, practical, and enjoyable to use from the very beginning. ☺️

We wish you continued success on your journey! 💚

- Best.me Team

Rated 5 out of 5 stars

Very helpful information

Very helpful information

July 13, 2026
Best.me logo

Reply from Best.me

Hello Aine,

Thank you for your wonderful 5-star review! We're delighted to hear that you've found the information helpful. Our goal is to provide clear, practical guidance that supports you throughout your journey, and we're glad it's been valuable to you. ☺️

We wish you continued success in reaching your goals! 💚

- Best.me Team

Rated 5 out of 5 stars

So far so good

July 13, 2026
Best.me logo

Reply from Best.me

Hello Kevin,

Thank you for your wonderful 5-star review! We're delighted to hear that everything is going well so far. We hope the program continues to meet your expectations and supports you every step of the way toward your goals. 😊

We wish you continued success on your journey! 💚

- Best.me Team

Rated 5 out of 5 stars

Healthy life style

So far looking good and really looking forward to teach my goal

July 13, 2026
Best.me logo

Reply from Best.me

Hello Moira,

Thank you for your wonderful 5-star review! We're delighted to hear that you're off to a positive start and feeling motivated to achieve your goals. Adopting a healthier lifestyle is a great journey, and we're happy to be part of it. ☺️

We wish you every success and look forward to supporting you along the way! 💚

- Best.me Team

Rated 4 out of 5 stars

Start

Just started-ok

July 13, 2026
Best.me logo

Reply from Best.me

Hello Pamela,

Thank you for your review! We're glad to hear that your first impression has been a positive one. We hope the program continues to meet your expectations and supports you as you move forward on your journey. 🤩

We wish you every success and look forward to hearing how you're getting on! 💚

- Best.me Team

Rated 2 out of 5 stars

They charge for everything that should…

They charge for everything that should come with the app

July 13, 2026
Best.me logo

Reply from Best.me

Hello Cameron,

Thank you for taking the time to share your feedback. We're sorry to hear that the experience did not meet your expectations. We'd like to clarify that your selected plan includes the core program, while additional features are entirely optional and can be declined. These are offered as optional enhancements for customers who would like extra tools, but they are not required to use the program. 🙏🏼

Our Customer Experience team has now contacted you directly to review your case and help resolve the situation. Please check your email (including your spam folder) for our message.

We want to make sure everything is handled correctly for you and are here to help. 💚

- Best.me Team

Rated 5 out of 5 stars

Easy to navigate

Easy to navigate

July 13, 2026
Best.me logo

Reply from Best.me

Hello,

Thank you for your wonderful review! We're delighted to hear that you find Best.me easy to navigate.

We've designed the platform to make it simple to access your personalized program and stay focused on your wellness goals. Thank you for your support, and we wish you every success on your journey!

- Best.me Team

Rated 5 out of 5 stars
Best.me logo

Reply from Best.me

Hello,

Thank you for your wonderful review! We're so pleased to hear that you're happy with both your personalized plan and its value.

Our goal is to make healthy living accessible by providing a program tailored to each user's goals and lifestyle. We truly appreciate your support and wish you every success on your wellness journey!

-Best.me Team

Rated 3 out of 5 stars

I don't like all the additional costs…

I don't like all the additional costs after I've signed up!

July 12, 2026
Best.me logo

Reply from Best.me

Hello,

Thank you for sharing your feedback. We understand that seeing additional offers after signing up may feel frustrating.

We'd like to clarify that all additional features offered after registration are completely optional. The Best.me program you purchased already includes access to your personalized plan, which is created based on the information you provide during registration. These optional add-ons are simply available for users who wish to enhance their experience, but they are not required to benefit from the program or achieve results.

We appreciate you taking the time to share your thoughts, as feedback like yours helps us continue improving the user experience.

-Best.me Team

Rated 1 out of 5 stars

I usually check here first as there's…

I usually check here first as there's so many bad company's but I joined for a week they take your joining fee before they tell you if you dont like the menu they set its another $19 to get anotherenu i won't be doing it not with them anyway its money for this money for that you would need to win the lottery t o do it glad I only got the week why are so many companies like this cant get enough money out of people its not right taking advantage of people trying to lose weight and maybe this does work if your rich enough to use it however im not

July 12, 2026
Unprompted review
Best.me logo

Reply from Best.me

Hello,

Thank you for taking the time to share your experience. We're sorry to hear that the program wasn't what you expected.

We understand how disappointing it can be if the initial meal plan doesn't feel like the right fit. Our plans are personalized based on the information provided during registration, and you can further refine your recommendations at any time by updating your profile with additional preferences, such as foods you like or dislike and other dietary preferences. This helps make your plan even more tailored to your needs.

We'd also like to clarify that any additional features or offers available within the program are entirely optional. The Best.me program remains fully functional without purchasing any add-ons, and these optional upgrades are simply intended for users who wish to enhance their experience further.

We previously reached out and requested additional information so we could locate your account and properly review your case. We genuinely want to help and resolve this situation for you, but without these details, we’re unable to investigate further.

To move this forward, please contact us directly at feedback@best.me When reaching out, kindly mention that you were referred from Trustpilot.

We’re here to assist and will be happy to look into this as soon as we have the necessary information.

- Best.me Team

Rated 3 out of 5 stars

Original claim is deceiving

Original claim is deceiving, because of the sheer volume of add ons to make this effective.

July 12, 2026
Best.me logo

Reply from Best.me

Hello,

Thank you for taking the time to share your feedback. We're sorry to hear that your experience gave you this impression.

We'd like to clarify that the additional offers shown during registration are entirely optional and are not required to benefit from the Best.me program. The plan you purchased includes access to the core personalized program, which is built using the information you provide during registration. Your nutrition and wellness plan is tailored by our specialists to match your goals, preferences, and lifestyle, so you can achieve meaningful results without purchasing any optional extras.

The additional features are simply designed for users who would like extra tools or resources to further personalize their journey, but they do not affect the value or effectiveness of the core program.

We appreciate your feedback, as it helps us improve the experience for all our users.

- Best.me Team

Rated 5 out of 5 stars
Best.me logo

Reply from Best.me

Hello,

Thank you for your review! We're excited to be part of your wellness journey.

We hope your personalized Best.me program provides you with a great experience and helps you build healthy, lasting habits. Wishing you the very best as you get started, we're here to support you every step of the way!

-Best.me Team

Rated 4 out of 5 stars

Start

Aún no lo se.

July 12, 2026
Best.me logo

Reply from Best.me

Hola,

¡Gracias por tu reseña! Entendemos que todavía es pronto para valorar tu experiencia.

Esperamos que tu programa personalizado de Best.me cumpla con tus expectativas a medida que avances. Te deseamos mucho éxito en tu camino hacia el bienestar y recuerda que nuestro equipo estará encantado de ayudarte siempre que lo necesites.

- Equipo de Best.me

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