Banner for Bestatflooring

Bestatflooring Reviews 

435
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 291 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable staff for being exceptionally helpful, friendly, and always ready to provide a personal touch during interactions. People also deeply appreciate the highly competitive prices, the clear and simple ordering process, and the prompt arrival of quality flooring products. Some reviewers were not happy with delivery services, mentioning unexpected courier problems, delivery delays, and drivers refusing to drop off at properties. A few consumers also experienced unexpected shipping delays or encountered serious difficulties when trying to return items through external delivery couriers.

What people talk about most

Delivery service

Consumers find delivery_service to be positive, highlighting quick shipping and prompt arrival times.... See more

Product

Clients share positive opinions on product quality, highlighting great value and excellent flooring... See more

Service

People report positive experiences with service, highlighting professional advice, helpful staff, and smooth... See more

Staff

Customers report a high level of satisfaction and appreciation for the staff, describing them as extremely... See more

Price

Users describe satisfaction with price, highlighting very competitive costs and additional discounts. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a truly fabulous company! They sent countless samples and checked to see I'd received them! I eventually found what I was looking for and Best at Flooring offered it considerably cheaper than... See more

Company replied

Rated 5 out of 5 stars

I ordered some Karndean. The price could not be beaten plus an extra 10% off with an advertised code. Unfortunately MasterCard messed up the payment. Charlotte could not have been more helpful, and we... See more

Company replied

Rated 5 out of 5 stars

I can't say anything bad about Best at Flooring. Everything was in stock, and more importantly, everything arrived undamaged using their delivery service, which was my real concern. It was an easy tra... See more

Company replied

Rated 5 out of 5 stars

Easy to navigate website. The price was a good offer 23.99 down to 15.99. Communication excellent. Delivery was scheduled for Wednesday, but arrived on the Tuesday a day early, which was good,... See more

Company replied



Company details

  1. Flooring Store
  2. Do-it-Yourself Shop
  3. Flooring Contractor
  4. Home Improvement Store
  5. Wood and Laminate Flooring Supplier

About Bestatflooring

Written by the company

Best at Flooring
Shop Luxury Vinyl Shop Laminate Shop Engineered Wood Shop Accessories Shop Flooring Sale Flooring Advice

We’re a proud family run Yorkshire based flooring company now in our third generation who have been helping customers find their perfect flooring since 1961 so there isn’t much about flooring we don’t know.

We stock a great range of stunning floors from engineered and herringbone to laminate and luxury vinyl from premium brands including Karndean, Kährs, Invictus and Quick-Step.

Whether you’re wanting a modern sleek look or a rustic retreat, we believe choosing the right floor is key to achieving the style you want and we’re sure whatever your decor or budget we’ve got the perfect floor for you.

We offer free samples, fast UK delivery and flexible finance options. Plus our team of friendly flooring experts are on hand to help with any questions you may have.

Why Choose Bestatflooring.co.uk?

Written by the company

Fast UK Delivery
Need your floor in a hurry? Best at Flooring offer next day UK mainland delivery on floors we have in stock. Once you’ve chosen your floor, our team will be in touch to confirm a delivery day that suits you.
Free Samples
Choosing the perfect floor can be hard that’s why we offer free samples for many floors. Some samples are paid for but we do refund the cost of samples up to the value of £10 if you go ahead and place an order with Best at Flooring, just ask one of our friendly team of experts when placing your order and they will be happy to help.
Price Match Promise
If you find your perfect floor for a better price then speak to one of our friendly team of experts about our price match promise.
Flexible Finance Options
Spread the cost of your new floor with our range of flexible finance options, full details are available on our website.

Contact info

Promotion box for Bestatflooring

Save 10% on Classen Laminate

Offer automatically applied

4.8

Excellent

TrustScore 5 out of 5

435 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(435)

286 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Faultless!!

Superb customer service from start to finish - keen prices and nothing is too much hassle - despite being very unsure exactly what we wanted, we were helped at every step to ensure we got the flooring right. Rhian in sales is a diamond!

July 16, 2026
Unprompted review
Bestatflooring logo

Reply from Bestatflooring

Thank you so much for such a fantastic review! We’re delighted to hear that you received superb customer service from start to finish and felt supported at every step while choosing the perfect flooring. We know there can be a lot to consider, so it’s wonderful to hear that nothing was too much trouble and that you were happy with our prices too.

We’ll be sure to pass your lovely comments on to Rhian, she’ll be thrilled to hear that she’s a diamond! We really appreciate your feedback and look forward to welcoming you back in the future.

Rated 5 out of 5 stars

Good company good product Kept informed…

Good company good product Kept informed about delivery and was happy with the delivery on time actually day ahead of date given . Competitive price. Would use again.

June 19, 2026
Bestatflooring logo

Reply from Bestatflooring

Thank you for your great review! We’re pleased to hear you were happy with the product, competitive price and delivery updates. It’s lovely to know your order arrived ahead of schedule, and we look forward to helping you again in the future!

Rated 5 out of 5 stars

Really helpful and have used them a few…

Really helpful and have used them a few times for flooring tiles. I have been over the moon with the products. The only thing I was suprised about was some tiles arrived on a pallet, and I had no idea what to do with it or how to return it. Eventually I found out there is a colour code on pallets so you can phone the company that owns that colour. Be sure to ask about the potential of things arriving on pallets, when ordering your products. But great customer service. My next order came without a pallet. Also it is roadside delivery, so you may need someone to assist with lifting the items into your property.

July 10, 2026
Bestatflooring logo

Reply from Bestatflooring

Thank you for your lovely review and for choosing Best at Flooring again. We’re so pleased to hear you’ve been happy with the products and customer service each time. We really appreciate your continued support and hope to help with your next flooring project!

Rated 5 out of 5 stars

Delighted 😀

Easy to navigate website.
The price was a good offer 23.99 down to 15.99.
Communication excellent.
Delivery was scheduled for Wednesday, but arrived on the Tuesday a day early, which was good, but we didn’t know it was coming, he just turned up, luckily someone was in.
Delighted with the flooring and underlay.
Would highly recommend 😊👍

June 18, 2026
Bestatflooring logo

Reply from Bestatflooring

Thank you so much for your lovely review! We’re delighted you found the website easy to use, received excellent communication and were happy with the price and quality of your flooring and underlay.

We’re sorry the delivery arrived a day early without prior notice, although we’re glad someone was available to accept it. We really appreciate your recommendation and hope you enjoy your new flooring! 😊

Rated 5 out of 5 stars

Helpful

Helpful, quick delivery & competitive price for excellent flooring

June 3, 2026
Bestatflooring logo

Reply from Bestatflooring

Thank you for your lovely review! We’re so pleased you found our team helpful and were happy with the quick delivery, competitive price and quality of your flooring. We really appreciate your support and hope you enjoy your new floor!

Rated 5 out of 5 stars

Great value ,great communication had a…

Great value ,great communication had a glitch with delivery that was sorted super quick .
Would highly recommend for choice, value and great customer service .

June 17, 2026
Bestatflooring logo

Reply from Bestatflooring

Thank you for your lovely review. We’re really pleased to hear you were happy with the choice, value and customer service you received. We’re sorry there was a small glitch with delivery, but it’s great to know this was sorted quickly for you. Thank you again for recommending Best at Flooring.

Rated 5 out of 5 stars

Superb customer service

Superb customer service. Timely service. Great quality product at a good price.
Would highly recommend.

June 16, 2026
Bestatflooring logo

Reply from Bestatflooring

Thank you so much for your lovely review. We’re really pleased to hear you received superb customer service and that everything arrived in good time. It’s great to know you’re happy with the quality and price of your flooring too. We really appreciate your recommendation.

Rated 5 out of 5 stars

quick service and helpful staff

There was clear information on the website and friendly help with questions. Quick delivery and competitive price.

June 12, 2026
Bestatflooring logo

Reply from Bestatflooring

Thank you so much for your lovely review. We’re really pleased to hear you found the website clear and that our team were able to help with your questions. It’s great to know you were happy with the quick delivery and competitive price too. We really appreciate your feedback!

Rated 5 out of 5 stars

i have no complaints

i have no complaints. delivered as required. lovely floor panels

April 16, 2026
Bestatflooring logo

Reply from Bestatflooring

Thank you for your lovely review. We’re really pleased to hear everything was delivered as required and that you’re happy with your new floor panels. We appreciate you choosing Best at Flooring!

Rated 5 out of 5 stars

Laminate Flooring

Very easy to order, good price and fast delivery. Very pleased with service and flooring overall.

June 29, 2026
Unprompted review
Bestatflooring logo

Reply from Bestatflooring

Thank you for your lovely review. We’re really pleased to hear you found the ordering process easy and were happy with the price, delivery and flooring overall. We really appreciate you choosing Best at Flooring.

Rated 5 out of 5 stars
Bestatflooring logo

Reply from Bestatflooring

Thank you for your review. We’re really pleased to hear you were happy with the fast service, and we appreciate you choosing Best at Flooring.

Rated 5 out of 5 stars

Good price fast delivery…

We just needed one more pack of flooring and this was delivered very fast and undamaged

June 5, 2026
Bestatflooring logo

Reply from Bestatflooring

Thank you for your great review!

We’re really pleased we could help with the extra pack of flooring and that it arrived quickly and safely. We hope everything is now finished off perfectly.

Rated 5 out of 5 stars

I can't say anything bad about Best at…

I can't say anything bad about Best at Flooring. Everything was in stock, and more importantly, everything arrived undamaged using their delivery service, which was my real concern. It was an easy transaction and a good price, and I was kept informed. I would recommend Best at Flooring for laminate purchases. Thank you.

June 1, 2026
Bestatflooring logo

Reply from Bestatflooring

Thank you so much for your lovely review.

We’re really pleased to hear everything was in stock, arrived safely and that you felt kept informed throughout. We know delivery can be a worry when ordering flooring online, so it’s great to hear everything arrived undamaged.

Thank you for recommending us, and we hope you love your new laminate flooring.

Rated 5 out of 5 stars

First time using Bestatflooring

First time using Bestatflooring, customer service was second to none. The product is bang on and so simple to fit. I’ve fitted a few laminate/wooden floors in my time and this is good quality.Delivery not the cheapest but arrived on time as promised.

June 6, 2026
Bestatflooring logo

Reply from Bestatflooring

Thank you for taking the time to leave us such a great review.

We’re really pleased to hear this was your first time ordering with Best at Flooring and that you were happy with the service, product quality and fitting process. It’s also great to know your delivery arrived on time as promised.

Rated 5 out of 5 stars

Amazing customer service from Kieran

Amazing customer service from Kieran, sorted an order for me with a very quick turnaround. All arrived promptly and perfect. Thank you!

June 26, 2026
Unprompted review
Bestatflooring logo

Reply from Bestatflooring

Thank you for your lovely review.

We’re so pleased to hear Kieran was able to help get your order sorted quickly and that everything arrived promptly and in perfect condition.

Thank you again for choosing Best at Flooring, we really appreciate your feedback.

Rated 5 out of 5 stars

A great experience from start to…

A great experience from start to finish. The team was extremely helpful, patient and quick to respond to my many questions. Their advice was professional and honest, and they made the whole ordering process easy and stress-free. I would definitely recommend them and would happily use them again in the future.

June 23, 2026
Unprompted review
Bestatflooring logo

Reply from Bestatflooring

Thank you so much for your lovely review. We’re really pleased to hear that you had a great experience with us from start to finish.

It’s wonderful to know that the team were helpful, patient and able to make the ordering process easy and stress-free for you. We always aim to offer honest advice and quick support, so your feedback means a lot.

Thank you again for recommending Best at Flooring. We’d be more than happy to help you again in the future.

Rated 5 out of 5 stars

Great floori g easy to lay

Great floori g easy to lay

June 2, 2026
Bestatflooring logo

Reply from Bestatflooring

Thank you so much for your lovely review! We’re really pleased to hear you’re happy with your flooring and found it easy to lay. We hope you enjoy your new floor for many years to come.

Rated 5 out of 5 stars

Great flooring

Great selection of flooring at very competitive prices. Good customer services, very helpful. Easy to order and very prompt and efficient delivery. Would definitely recommend.

June 7, 2026
Unprompted review
Bestatflooring logo

Reply from Bestatflooring

Thank you so much for your lovely review. We’re really pleased to hear you found our flooring range great value and that our team were helpful throughout. It’s also great to know ordering was easy and your delivery arrived promptly and efficiently. We truly appreciate your recommendation and hope you enjoy your new flooring!

Rated 5 out of 5 stars

Very happy with Bestatflooring and…

Very happy with Bestatflooring and Charlotte that I talked to. I ordered 44 Karndean boxes and everything was great. I had called them the week before, agreed on a price and they honoured the deal a week later.

June 11, 2026
Unprompted review
Bestatflooring logo

Reply from Bestatflooring

Thank you so much for your lovely review. We’re really pleased to hear you were happy with your experience with Best at Flooring, and it’s great to know Charlotte was able to help.

We always try our best to offer fair pricing and honour the agreements we make, so we’re delighted everything went smoothly with your Karndean order.

Thanks again for choosing Best at Flooring, we really appreciate your custom and hope you love your new flooring.

Rated 5 out of 5 stars

Great service

Great service, great price.

May 22, 2026
Bestatflooring logo

Reply from Bestatflooring

Thank you so much for your lovely review! We’re really pleased to hear you were happy with the service and price. We truly appreciate your feedback!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look