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Bestatflooring Reviews 

440
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 297 reviews, reviewers overwhelmingly had a great experience with this company when purchasing their new home flooring. Customers frequently praise the exceptionally helpful support staff and the clear, reassuring communication maintained throughout their entire online ordering journey. Many enthusiastic buyers also highlight the very competitive prices, wonderful product quality, and remarkably smooth delivery service consistently provided. However, some customers also noted occasional issues with external delivery couriers, leading to unexpected schedule delays and rather frustrating daily disruptions. A few reviewers experienced troublesome problems when trying to coordinate shipping logistics with the independent third-party transport companies handling their valuable parcels.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery_service, noting prompt and efficient arrival times within a... See more

Product

Reviewers mention positive feedback about product quality, highlighting that items are excellent and look... See more

Service

Clients share positive opinions on service, highlighting efficient processes, professional advice, and... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, efficiency, and knowledgeable... See more

Price

Customers report widespread satisfaction with pricing, highlighting that products are very competitive,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I knew what flooring we wanted but was unsure of delivery timescales. April at Best at Flooring was brilliant,really friendly and helpful, explained their delivery schedule and arranged payment over t... See more

Company replied

Rated 5 out of 5 stars

What a truly fabulous company! They sent countless samples and checked to see I'd received them! I eventually found what I was looking for and Best at Flooring offered it considerably cheaper than... See more

Company replied

Rated 5 out of 5 stars

I can't say anything bad about Best at Flooring. Everything was in stock, and more importantly, everything arrived undamaged using their delivery service, which was my real concern. It was an easy tra... See more

Company replied

Rated 5 out of 5 stars

Easy to navigate website. The price was a good offer 23.99 down to 15.99. Communication excellent. Delivery was scheduled for Wednesday, but arrived on the Tuesday a day early, which was good,... See more

Company replied



Company details

  1. Flooring Store
  2. Do-it-Yourself Shop
  3. Flooring Contractor
  4. Home Improvement Store
  5. Wood and Laminate Flooring Supplier

About Bestatflooring

Written by the company

Best at Flooring
Shop Luxury Vinyl Shop Laminate Shop Engineered Wood Shop Accessories Shop Flooring Sale Flooring Advice

We’re a proud family run Yorkshire based flooring company now in our third generation who have been helping customers find their perfect flooring since 1961 so there isn’t much about flooring we don’t know.

We stock a great range of stunning floors from engineered and herringbone to laminate and luxury vinyl from premium brands including Karndean, Kährs, Invictus and Quick-Step.

Whether you’re wanting a modern sleek look or a rustic retreat, we believe choosing the right floor is key to achieving the style you want and we’re sure whatever your decor or budget we’ve got the perfect floor for you.

We offer free samples, fast UK delivery and flexible finance options. Plus our team of friendly flooring experts are on hand to help with any questions you may have.

Why Choose Bestatflooring.co.uk?

Written by the company

Fast UK Delivery
Need your floor in a hurry? Best at Flooring offer next day UK mainland delivery on floors we have in stock. Once you’ve chosen your floor, our team will be in touch to confirm a delivery day that suits you.
Free Samples
Choosing the perfect floor can be hard that’s why we offer free samples for many floors. Some samples are paid for but we do refund the cost of samples up to the value of £10 if you go ahead and place an order with Best at Flooring, just ask one of our friendly team of experts when placing your order and they will be happy to help.
Price Match Promise
If you find your perfect floor for a better price then speak to one of our friendly team of experts about our price match promise.
Flexible Finance Options
Spread the cost of your new floor with our range of flexible finance options, full details are available on our website.

Contact info

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4.8

Excellent

TrustScore 5 out of 5

440 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(440)

291 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A great experience from start to…

A great experience from start to finish. The team was extremely helpful, patient and quick to respond to my many questions. Their advice was professional and honest, and they made the whole ordering process easy and stress-free. I would definitely recommend them and would happily use them again in the future.

June 23, 2026
Unprompted review
Bestatflooring logo

Reply from Bestatflooring

Thank you so much for your lovely review. We’re really pleased to hear that you had a great experience with us from start to finish.

It’s wonderful to know that the team were helpful, patient and able to make the ordering process easy and stress-free for you. We always aim to offer honest advice and quick support, so your feedback means a lot.

Thank you again for recommending Best at Flooring. We’d be more than happy to help you again in the future.

Rated 5 out of 5 stars

Great floori g easy to lay

Great floori g easy to lay

June 2, 2026
Bestatflooring logo

Reply from Bestatflooring

Thank you so much for your lovely review! We’re really pleased to hear you’re happy with your flooring and found it easy to lay. We hope you enjoy your new floor for many years to come.

Rated 5 out of 5 stars

Great flooring

Great selection of flooring at very competitive prices. Good customer services, very helpful. Easy to order and very prompt and efficient delivery. Would definitely recommend.

June 7, 2026
Unprompted review
Bestatflooring logo

Reply from Bestatflooring

Thank you so much for your lovely review. We’re really pleased to hear you found our flooring range great value and that our team were helpful throughout. It’s also great to know ordering was easy and your delivery arrived promptly and efficiently. We truly appreciate your recommendation and hope you enjoy your new flooring!

Rated 5 out of 5 stars

Very happy with Bestatflooring and…

Very happy with Bestatflooring and Charlotte that I talked to. I ordered 44 Karndean boxes and everything was great. I had called them the week before, agreed on a price and they honoured the deal a week later.

June 11, 2026
Unprompted review
Bestatflooring logo

Reply from Bestatflooring

Thank you so much for your lovely review. We’re really pleased to hear you were happy with your experience with Best at Flooring, and it’s great to know Charlotte was able to help.

We always try our best to offer fair pricing and honour the agreements we make, so we’re delighted everything went smoothly with your Karndean order.

Thanks again for choosing Best at Flooring, we really appreciate your custom and hope you love your new flooring.

Rated 5 out of 5 stars

Great service

Great service, great price.

May 22, 2026
Bestatflooring logo

Reply from Bestatflooring

Thank you so much for your lovely review! We’re really pleased to hear you were happy with the service and price. We truly appreciate your feedback!

Rated 5 out of 5 stars

amazing customer service above and b…

amazing customer service above and b beyond

June 16, 2026
Bestatflooring logo

Reply from Bestatflooring

Thank you so much for your lovely review. We’re delighted to hear you received amazing customer service and that the team went above and beyond for you.

We really appreciate you choosing Best at Flooring and taking the time to share your experience.

Rated 5 out of 5 stars

Excellent quality flooring

Excellent quality flooring. Great service for in contact straight away to arrange delivery. Very smooth. Would recommend

May 23, 2026
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Reply from Bestatflooring

Thanks for the recommendation it's greatly appreciated.

Regards

Liz

Rated 5 out of 5 stars

Great product and great service

Great product and great service. Within 10 minutes of placing order online I received a phone call to arrange delivery. Flooring arrived at 9am on the agreed day.

May 22, 2026
Bestatflooring logo

Reply from Bestatflooring

Hi Stephen

Thanks for the review glad to hear you're pleased with your new floor.

Regards

Liz

Rated 4 out of 5 stars

Good price prompt delivery

Good price prompt delivery only problem paid for floor but it was discontinued Chose another floor and it arrived quickly

May 22, 2026
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Reply from Bestatflooring

Thank you for your 4 review!

We’re really pleased to hear you were happy with the price, prompt delivery, and that your replacement flooring arrived quickly.

We’re sorry that your original chosen floor had been discontinued after purchase. We appreciate this must have been frustrating, but we’re glad our team could help you choose an alternative and get it delivered promptly.

Thank you again for your feedback and for choosing Best at Flooring.

Rated 5 out of 5 stars

Great service and prompt delivery

Great service and prompt delivery. Appreciated getting a phone call about delivery date.

May 18, 2026
Bestatflooring logo

Reply from Bestatflooring

Thank you for your lovely review! We’re so pleased to hear you were happy with the service and prompt delivery. It’s great to know the delivery update call was appreciated too. Thanks again for choosing Best at Flooring, we hope to help you again in the future.

Rated 5 out of 5 stars

Brilliant transaction well happy with…

Brilliant transaction well happy with my choice of Karndean flooring, I would have uploaded a picture but not able to?

May 20, 2026
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Reply from Bestatflooring

Thank you for your great review! We’re delighted to hear you’re so happy with your Karndean flooring and that everything went smoothly. It’s a shame you weren’t able to upload a photo, as we’d love to see your finished floor, please feel free to tag us on Instagram @bestatflooring or email it over to Marketing@bestatflooring.co.uk if you’d like to share it.

We really appreciate you choosing Best at Flooring and hope you enjoy your new floor for years to come.

Rated 5 out of 5 stars

Great Service

Delivery on schedule and well and secure packaging

May 18, 2026
Bestatflooring logo

Reply from Bestatflooring

Thank you for your kind review. We’re really pleased to hear that you were happy with the service from Best at Flooring, and that your order arrived on schedule and securely packaged. We truly appreciate your feedback and hope you enjoy your new flooring.

Rated 5 out of 5 stars

The service was first class throughout…

The service was first class throughout helping me find the flooring I wanted to ordering and delivery.

May 14, 2026
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Reply from Bestatflooring

Thank you for your lovely review! We’re so pleased to hear you received first-class service throughout, from finding the right flooring to ordering and delivery. We really appreciate your feedback and hope you love your new floor.

Rated 5 out of 5 stars

Good price

Good price, good delivery, good product and the floor looks fantastic.

May 3, 2026
Bestatflooring logo

Reply from Bestatflooring

Thank you for your lovely review! We’re so pleased to hear you were happy with the price, delivery, and product, and it’s fantastic to know your new floor looks great. We really appreciate your feedback and hope you enjoy your flooring for years to come.

Rated 5 out of 5 stars

Really great company with proper customer service

The experience is so personal the chat option is a real person who knows exactly what their products are, so impressive. Charlotte helped me find a lovely flooring with quick delivery and it was so easy to sort out, The second time i have used this company on my project very recently and I can absolutely recommend them.

June 3, 2026
Unprompted review
Bestatflooring logo

Reply from Bestatflooring

Thank you so much for your lovely review. We’re really pleased to hear you had such a personal and helpful experience with us, and that Charlotte was able to help you find the perfect flooring for your project.

It’s fantastic to know you’ve chosen to shop with us again, and we really appreciate your recommendation. We hope you love your new flooring, and we’d be delighted to help again with any future projects.

Rated 5 out of 5 stars

Order was delivered quick and managed…

Order was delivered quick and managed to get the flooring I needed at a good price, was kept up to date with delivery and e mails were answered quickly

May 12, 2026
Bestatflooring logo

Reply from Bestatflooring

Thank you so much for your lovely review!

We’re really pleased to hear your order arrived quickly and that you found the flooring you needed at a great price.

It’s also great to know you felt kept up to date throughout delivery and that our team were able to respond quickly to your emails.

We really appreciate your feedback and hope you love your new flooring!

Rated 5 out of 5 stars

Above and beyond helpful

The company went above and beyond being helpful. Not only was the price of the LVT flooring the cheapest in the UK, but they included delivery to the Isle of Man. Their staff (April) was knowledgeable and could not have been more helpful. First class service from the first enquiry to the delivery of the flooring. I would recommend Bestatflooring without hesitation.

May 7, 2026
Unprompted review
Bestatflooring logo

Reply from Bestatflooring

Thank you so much for your fantastic review. We’re delighted to hear that you were happy with the price, delivery to the Isle of Man, and the service you received throughout.

April will be especially pleased to know that her knowledge and helpfulness made such a positive impression. It’s great to hear that everything went smoothly from your first enquiry through to delivery.

Thank you again for recommending Best at Flooring, we really appreciate your kind words.

Rated 5 out of 5 stars

good experience

used this company for the first time recently for a large flooring order, everything came out on time well packaged with no issues
would happily recommend and use again in the future

May 28, 2026
Unprompted review
Bestatflooring logo

Reply from Bestatflooring

Thank you so much for your lovely review. We’re really pleased to hear your first experience with Best at Flooring was a positive one, especially for such a large order. It’s great to know everything arrived on time, well packaged, and without any issues. We truly appreciate your recommendation and look forward to helping you again in the future!

Rated 5 out of 5 stars

Great and efficient service

Great and efficient service. Super customer service.Super competitive price.

May 22, 2026
Unprompted review
Bestatflooring logo

Reply from Bestatflooring

Thank you so much for your kind review. We’re really pleased to hear you found our service efficient, our customer care helpful, and our pricing competitive. We truly appreciate your feedback and your support.

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