After an initial problem with the confirmation email not arriving, one phone call sorted it out, a very pleasant young lady dealt with the issue. Items arrived very quickly. Overall I am quite satisfi... See more
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Within a couple of days of receiving my Chef-0-matic 2 door oven the on/off switch stuck. When I reported this my complaint was received with friendly courtesy and efficiently dealt with. Arrangements... See more
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Very efficient. I had to phone to check something and I spoke to a person straight away, who dealt with the query and reassured me that all was well. Brilliant. Delivery was very quick and ahead of... See more
Easy to order, Super quick delivery and well packaged. Absolutely love the walking sticks. Great for better posture. And feel so sturdy. So much better than normal walking sticks.
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Company details
Written by the company
Shop with Best Direct online, pioneers in unique and innovative products for the Home, Cleaning, Kitchen, DIY and Health & Fitness. The lowest prices on the Internet one click away.
Contact info
Telford Way, NN16 8PX, Kettering, United Kingdom
- 0330 013 9987
- support@csbdirect.co.uk
- bestdirect.co.uk
4.4
Excellent
262 reviews
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Replied to 100% of negative reviews
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Good item - small squeak
Good item, only small negative is after several uses its now starting to squeak when using, Overall happy with purchase though.
August 25, 2020
Unprompted review
Reply from Bestdirect
Hi Shelley
Many thanks for leaving us a review, we really appreciate your feedback and we hope to see you again soon.
Many thanks,
The Best Direct Team
The bed we received was just as stated…
The bed we received was just as stated very comfy my son is very happy with it
August 25, 2020
Unprompted review
Reply from Bestdirect
Hi Tracey
Many thanks for leaving us a review, we really appreciate your feedback and we hope to see you again soon.
Many thanks,
The Best Direct Team
Good product
Yes, it does what was expected and I am pleased with it. Thank you. Regards Ann
August 25, 2020
Unprompted review
Reply from Bestdirect
Hi Ann
Many thanks for leaving us a review, we really appreciate your feedback and we hope to see you again soon.
Many thanks,
The Best Direct Team
I found that I had a good service from…
I found that I had a good service from best direct. Maybe get some more products in the near future.
Thank's.
August 25, 2020
Unprompted review
Reply from Bestdirect
Hi Andrew
Many thanks for leaving us a review, we really appreciate your feedback and we hope to see you again soon.
Many thanks,
The Best Direct Team
Use this firm
I ordered phostogen. The order was received within the 2/3 days, in perfect condition. I can truly recommend this firm. AM
August 25, 2020
Unprompted review
Reply from Bestdirect
Hi Anne
Many thanks for leaving us a review, we really appreciate your feedback and we hope to see you again soon.
Many thanks,
The Best Direct Team
Got it fairly quickly
Got it fairly quickly, have been using for 4 weeks and it's been great but the past week it's has started to squeak.. the squeaking is soo loud I have had my neighbours knocking the door and complaining.. Is there anyway this can be fixed as i now am unable to use it due to how loud it is.
August 23, 2020
Unprompted review
Fantastic piece of equipment
I received my AB Generator within 3days. Excellent piece of equipment, i’m really enjoying using it. Thank you Best Direct.
August 15, 2020
Unprompted review
Reply from Bestdirect
Hi Leigh
Many thanks for leaving us a review, we really appreciate your feedback and we hope to see you again soon.
Many thanks,
The Best Direct Team
Absolutely disappointed
Absolutely disappointed I ordered one but what was sent was NOT what I ordered!
July 27, 2020
Unprompted review
Reply from Bestdirect
Hi Karen! We are sorry to hear about your negative experience. Our customers know we are committed to the highest form professionalism. We will appreciate more details so we can investigate the situation and make it right. Please feel free to reach out at 0330 013 998, and we will look into your feedback closely. We look forward to hearing from you. Thank you!
Ab Booster is not fit for the purpose
I ordered an Ab Booster on 21st September 2019, due to illness I didn't use the item much until April/May this year, after a few weeks of continuous use the base of the handle bar by the foot pegs broke at the weld. I phoned and explained they sent me a return label to send back and reissued a replacement. Within a few weeks of using the replacement the same happened again. The metal is too flimsy and the weld isn't strong enough for the pressure it's under when exercising. I have contacted them asking for a refund but no reply. I am going to report them to Trading Standards as the item is dangerous and not fit for the purpose. Please do not purchase this item.
July 27, 2020
Unprompted review
Reply from Bestdirect
Hi Jenny! We would like to extend our most sincere apologies regarding the issue with the Ab Booster fitness machine. We’re normally known for our exceptional attention to detail and and we regret that we missed the mark. Feedback is really important to us and we appreciate those who take the time to let us know how we're doing. Please feel free to reach out at 0330 013 998, to let us know what we can do better. We look forward to hearing from you. Thank you!
Good - use it twice a day
Ordered the Ab Booster Plus nearly 2 weeks ago, it came within 3 days or ordering. It came in 6-7 pieces and did not have instructions for assembly, however I worked it out from the picture. I've been using it twice a day and I can really feel it working - hopefully I will have great results. It does have a bit of a squeak from time to time and it could be of stronger material, but it feels secure and worth the £120.
July 21, 2020
Unprompted review
Reply from Bestdirect
Hi Christina
Many thanks for leaving us a review, we really appreciate your feedback and we hope to see you again soon.
Many thanks,
The Best Direct Team
Quick delivery
Quick delivery and the mrs loves it. Folds away when not in use which is ideal.
One question, how the hell do you stop it Squeaking??
July 18, 2020
Unprompted review
Reply from Bestdirect
Hi Kev
Many thanks for leaving us a review, we really appreciate your feedback and we hope to see you again soon.
Many thanks,
The Best Direct Team
Cheaply made
Had 2 and both broke snapped at the foot bar while I was on it one snapped after 2 days of having it no safe at all cheap metal cheaply made
July 17, 2020
Unprompted review
Reply from Bestdirect
Hi Lisa! We are sorry to hear about your negative experience. We’re normally known for our exceptional attention to detail and and we regret that we missed the mark. We will appreciate more details so we can investigate the situation and make it right. Please feel free to reach out at 0330 013 998, and we will look into your feedback closely. We look forward to hearing from you. Thank you!
Wouldn't recommend
ordered a spray gun 2 weeks ago. Says on the site delivery is 2 to 6 working days. Emails haven't been responded to. No update emails, no meaning reply on the online chat. Just a horrible service and company
July 16, 2020
Unprompted review
Reply from Bestdirect
Hi Ernest We would like to apologize for your negative experience. We’re normally known for our exceptional customer service and we regret that we missed the mark. Feedback is really important to us and we appreciate those who take the time to let us know how we're doing. Please feel free to reach out at 0330 013 998, to let us know what we can do better. We look forward to hearing from you. Thank you!
Fantastic exercise machine
I'm 65years.just had a back operation and this machine is awesome.ive had many different machines in my life,this is so so good.really can't praise it enough.get it and enjoy .
July 10, 2020
Unprompted review
Reply from Bestdirect
Hi Jane
Many thanks for leaving us a review, we really appreciate your feedback and we hope to see you again soon.
Many thanks,
The Best Direct Team
Fast delivery and product exactly as advertised
Very happy with the fast delivery time and absolutely love the Ab booster plus it enables a good workout without taking up to much space.
July 9, 2020
Unprompted review
Reply from Bestdirect
Hi Patricia
Many thanks for leaving us a review, we really appreciate your feedback and we hope to see you again soon.
Many thanks,
The Best Direct Team
Came in super fast time
Came in super fast time. Great machine for what it is.. Great workout for all over.. 👍👌
July 9, 2020
Unprompted review
Reply from Bestdirect
Hi Lyn
Many thanks for leaving us a review, we really appreciate your feedback and we hope to see you again soon.
Many thanks,
The Best Direct Team
Dangerous
Abs booster arrived within a week unlike some of the stories of waiting over a month. All the parts present. Easy to put together.
But the handles snapped off during use on second day of arriving. Dangerous piece of equipment! I requested refund through PayPal dispute and have received it.
The actual idea behind it is amazing. And am looking for a decent quality (and safe!) one. Little bit like going up and down on a see saw. Only need a small space for it
July 9, 2020
Unprompted review
Reply from Bestdirect
Hi Lisa! We are sorry to hear about your negative experience. We’re normally known for our exceptional attention to detail and and we regret that we missed the mark.Feedback is really important to us and we appreciate those who take the time to let us know how we're doing. Please feel free to reach out at 0330 013 998, to let us know what we can do better. We look forward to hearing from you. Thank you!
I received my Abs Booster last week
I received my Abs Booster last week. I love it. I actually don't like exercise but this is different. I'm slowly building up my count. Highly recommend!
July 9, 2020
Unprompted review
Reply from Bestdirect
Hi Laurie
Many thanks for leaving us a review, we really appreciate your feedback and we hope to see you again soon.
Many thanks,
The Best Direct Team
And Booster is amazing
I have had my Abs Booster for about 3 weeks now & can honestly say I love it. I get bored with exercise very quickly. Not with this. I am gradually building up my times and very happy with it all round. Definitely recommend this.
July 6, 2020
Unprompted review
Reply from Bestdirect
Hi Maxine
Many thanks for leaving us a review, we really appreciate your feedback and we hope to see you again soon.
Many thanks,
The Best Direct Team
Ordered Ab Booster Plus. Product is good. Bestdirect are not.
Good and fun exercise machine. It could be made of stronger materials to make it more stable and screws to put it together were also pretty rubbish. It also took me a long time to receive and I did not receive confirmation of dispatch for many days after ordering. Overall, happy with product but I won't be ordering from Bestdirect again.
Please note: The response from Bestdirect was posted over a year after the review was left.
July 6, 2020
Unprompted review
Reply from Bestdirect
Hi Lucy! We would like to extend our most sincere apologies regarding the issue with your Ab Booster. We’re normally known for our exceptional attention to detail and customer service, and we regret that we missed the mark. Feedback is really important to us and we appreciate those who take the time to let us know how we're doing. Please feel free to reach out at 0330 013 998, to let us know what we can do better. Thank you!
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