Bestdirect Reviews 

258
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 80 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the ease of ordering and the efficient delivery service, often noting quick arrivals and good packaging. Many highlight the excellent overall service and the quality of products, which are often described as brilliant and sturdy. However, some customers noted concerns regarding product quality, with items sometimes not meeting expectations or being cheaply made. A few also found the return process problematic, experiencing delays in refunds or items being returned to them. Additionally, some reviewers mentioned occasional delivery issues, like long waiting times, failed deliveries, or receiving incorrect items.

What people talk about most

Product

Reviewers mention positive feedback about product, with many finding items to be of good quality and working... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the quick and fast... See more

Order

Customers consistently note positive experiences with order, highlighting the ease of online ordering and... See more

Quality

Users describe ambiguous interactions with quality, with some reviewers praising items as good quality,... See more

Service

Consumers find service to be positive, with many reviewers expressing overall satisfaction with the service... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Product arrived via Evri in good time. Product not as good as I expected having watched on the Bedt Direct channel!

Rated 4 out of 5 stars

Unfortunately the product wasn't suitable for us, so I returned it. Still waiting to hear if product has been received and awaiting refund.

Company replied

Rated 4 out of 5 stars

Well delivery was a long time but the item I bought was great

Company replied


Company details

  1. Home Goods Store
  2. Fitness Equipment Store

Written by the company

Shop with Best Direct online, pioneers in unique and innovative products for the Home, Cleaning, Kitchen, DIY and Health & Fitness. The lowest prices on the Internet one click away.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

258 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(258)

80 reviews in the last 12 months

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Rated 1 out of 5 stars

Ab booster all in one exercise bike

Ab booster all in one exercise bike. This does not work. I've been doing this every day and all I am doing is putting WD40 on the screws to stop the noise! My body shape has not changed and I am just not getting anything out of it all. So so disappointed

November 11, 2020
Unprompted review
Bestdirect logo

Reply from Bestdirect

Hi Julie! We are really sorry to hear about your negative experience with the Ab Booster fitness machine. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Feedback is really important to us and we appreciate those who take the time to let us know how we're doing. Please feel free to reach out at 0330 013 998, to let us know what we can do better. Thank you!

Rated 1 out of 5 stars

Paint Runner Pro - RUBBISH!!!

Bought the Paint Runner Pro from Best Direct TV. The product is falsely advertised, it simply does not work. It was a total waste of money and ended up going straight in the bin. As I had bought it in readiness for moving house the money back guarantee period had ended so I had no choice put to put it straight in the skip! This company are an absolute disgrace, they overhype everything they sell knowing full well that the items are not as described, probably won't work or fall apart very quickly if they do, and it's the end user that will end up picking up the bill....The Paint Runner Pro shows a young child painting effortlessly with this piece of junk, what a joke. AVOID this product for sure and from my experience the company too!

October 26, 2020
Unprompted review
Bestdirect logo

Reply from Bestdirect

Hi Mark! We would like to extend our most sincere apologies regarding the issue with Paint Runner. We’re normally known for our exceptional attention to detail and and we regret that we missed the mark. Feedback is really important to us and we appreciate those who take the time to let us know how we're doing. Please feel free to reach out at 0330 013 998, to let us know what we can do better. Thank you!

Rated 5 out of 5 stars

Excellent workout !

I ordered the Ab Booster Plus and within 2 days of ordering it was delivered. Like so many during this covid period I've been sitting around a lot more and although walking helped it didn't really work my whole body and you need to do that for a good hour or so.
I'd seen some negative reviews but the reviews on the customer service were good and there is a money back promise within a time so I went ahead with the purchase. It's one hell of a workout for the whole body, and good cardio. You can make it even harder with the second level of foot places. There is a weight limit of 120kgs to be aware of.
It's very sturdy but lightweight enough to lift and move and does fold down. Not completely, but enough for me to fit into a cupboard.
I really am so pleased with it and already feeling the benefits.
For the price this is an extremely effective and very much cheaper alternative to a gym, giving your whole body a great workout in the comfort of your home, in just minutes a day.
It has developed the little squeak that's been mentioned in reviews and as yet it hasn't bothered me enough to sort it.
I think maybe someone at a high level of fitness would find it easy, but could be good for maintenance.
I highly recommend this and am so pleased I bought it.
You won't be disappointed !

October 19, 2020
Unprompted review
Bestdirect logo

Reply from Bestdirect

Hi Linda

Many thanks for leaving us a review, we really appreciate your feedback and we hope to see you again soon.

Many thanks,

The Best Direct Team

Rated 1 out of 5 stars

Secondhand unit

Got a Gym leg action on Amazon prime on special price and received a used unit and not new. Is that what they offer as discount price. Very disappointed.

October 18, 2020
Unprompted review
Bestdirect logo

Reply from Bestdirect

Hi Nilesh! We would like to extend our most sincere apologies regarding the issue with Leg Action. We’re normally known for our exceptional attention to detail and and we regret that we missed the mark. Feedback is really important to us and we appreciate those who take the time to let us know how we're doing. Please feel free to reach out at 0330 013 998, to let us know what we can do better. Thank you!

Rated 5 out of 5 stars

Order Follow Up

I asked for order and delivery confirmation and received both almost immediately. Hope the product is as good as the service so far

October 5, 2020
Unprompted review
Bestdirect logo

Reply from Bestdirect

Hi Vince

Many thanks for leaving us a review, we really appreciate your feedback and we hope to see you again soon.

Many thanks,

The Best Direct Team

Rated 5 out of 5 stars

Prompt response, good service

Prompt response, timely arrival...
And when requested for return, refund was paid promptly.. very quick turnaround from customer care.... appreciated....
Glad to business again....

October 2, 2020
Unprompted review
Bestdirect logo

Reply from Bestdirect

Hi Mr. Venkat

Many thanks for leaving us a review, we really appreciate your feedback and we hope to see you again soon.

Many thanks,

The Best Direct Team

Rated 5 out of 5 stars

1st class

i asked the help line to confirm my order was placed and within minutes the order was confirmed with delivery dates.

October 2, 2020
Unprompted review
Bestdirect logo

Reply from Bestdirect

Hi Keith

Many thanks for leaving us a review, we really appreciate your feedback and we hope to see you again soon.

Many thanks,

The Best Direct Team

Rated 5 out of 5 stars

amazing customer service

amazing customer service, well done best direct

October 2, 2020
Unprompted review
Bestdirect logo

Reply from Bestdirect

Hi David

Many thanks for leaving us a review, we really appreciate your feedback and we hope to see you again soon.

Many thanks,

The Best Direct Team

Rated 5 out of 5 stars

Squeak

I bought the Ab booster plus.
I love it only problem being it has started to squeak, I nave tried oiling all the fittings, no luck.
Any advice would be appreciated as it is putting me off using it.
Thank you

October 1, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent customer service.

Excellent customer service.
Quick to answer my quirries.

September 30, 2020
Unprompted review
Bestdirect logo

Reply from Bestdirect

Hi Rosario

Many thanks for leaving us a review, we really appreciate your feedback and we hope to see you again soon.

Many thanks,

The Best Direct Team

Rated 5 out of 5 stars

AMAZING CUSTOMER SERVICE!

Unfortunately, having ordered products from this very reputable company, the items proved unsuitable. I contacted the company to request a returns form and subsequent refund. However, due to the current COVID-19 situation, Best Direct immediately refunded my payment AND allowed me to retain the products, which I have donated to my local charity shop. Well done Best Direct! Incredible customer service.

September 26, 2020
Unprompted review
Bestdirect logo

Reply from Bestdirect

Hi Jill

Many thanks for leaving us a review, we really appreciate your feedback and we hope to see you again soon.

Many thanks,

The Best Direct Team

Rated 1 out of 5 stars

I ordered the ab booster plus

I ordered the ab booster plus, they took my money within minutes and when I go on line for the status of my order, it says it's ON HOLD. I can't find anyway to contact customer service by phone or email. Neither is provided. I this this AbBooster plus thing is a scam. I'm PISSED OFF.

September 18, 2020
Unprompted review
Bestdirect logo

Reply from Bestdirect

Hi James! We would like to extend our most sincere apologies regarding the issue with the Ab Booster fitness machine. Please feel free to reach out at 0330 013 998, to let us know what we can do better. Thank you!

Rated 3 out of 5 stars

I purchased the ab booster online on…

I purchased the ab booster online on 2nd September -payment was taken out straight away- received an email with tracking number- no reference to what shipping/courier company is being used- Cannot track it- I have emailed requesting information but no response yet. Has anyone had a similar experience?

September 8, 2020
Unprompted review
Rated 5 out of 5 stars

Ordered item but no mail receipt rec’d. Service review

I had ordered an item online and waited for email confirmation - this did not arrive but I was debited for the amount. Wondered if it was a con so contacted BestDirect to request an invoice. This took about 2 minutes to ask and about 3 minutes to receive the email invoice and confirmation.
Excellent service and it put my mind at rest that the order was secure and being processed.
Thank you.

September 7, 2020
Unprompted review
Bestdirect logo

Reply from Bestdirect

Hi LJ

Many thanks for leaving us a review, we really appreciate your feedback and we hope to see you again soon.

Many thanks,

The Best Direct Team

Rated 5 out of 5 stars

Really pleased with the merchandise

Really pleased with the merchandise. I have bought 2 so far with the first being perfect and second is a size larger but a lot bigger than expected. Will wear them with pride. Thank you so much for making me feel so special.

August 27, 2020
Unprompted review
Bestdirect logo

Reply from Bestdirect

Hi Pauline

Many thanks for leaving us a review, we really appreciate your feedback and we hope to see you again soon.

Many thanks,

The Best Direct Team

Rated 5 out of 5 stars

Good item - small squeak

Good item, only small negative is after several uses its now starting to squeak when using, Overall happy with purchase though.

August 25, 2020
Unprompted review
Bestdirect logo

Reply from Bestdirect

Hi Shelley

Many thanks for leaving us a review, we really appreciate your feedback and we hope to see you again soon.

Many thanks,

The Best Direct Team

Rated 5 out of 5 stars

The bed we received was just as stated…

The bed we received was just as stated very comfy my son is very happy with it

August 25, 2020
Unprompted review
Bestdirect logo

Reply from Bestdirect

Hi Tracey

Many thanks for leaving us a review, we really appreciate your feedback and we hope to see you again soon.

Many thanks,

The Best Direct Team

Rated 5 out of 5 stars

Good product

Yes, it does what was expected and I am pleased with it. Thank you. Regards Ann

August 25, 2020
Unprompted review
Bestdirect logo

Reply from Bestdirect

Hi Ann

Many thanks for leaving us a review, we really appreciate your feedback and we hope to see you again soon.

Many thanks,

The Best Direct Team

Rated 4 out of 5 stars

I found that I had a good service from…

I found that I had a good service from best direct. Maybe get some more products in the near future.
Thank's.

August 25, 2020
Unprompted review
Bestdirect logo

Reply from Bestdirect

Hi Andrew

Many thanks for leaving us a review, we really appreciate your feedback and we hope to see you again soon.

Many thanks,

The Best Direct Team

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