Bestdirect Reviews 

I bought a Vibratone Pro and have been using it for a month. It really works and I don't need to spend my money in esthetic clinics anymore . My body is firmer and with less celulitis. I intend to only use it from now on.

Poor delivery take your money and sit on it the item I ordered was still being processed after 3 weeks found out I could get the same item next day delivery elsewhere. Awaiting refund at present.
Update best direct are now denying I was a customer in order to get this review removed proof that I dealt with them has been sent and dont worry best direct I will never be a customer of yours again . Oh I did however get the refund eventually.

The treadmill I ordered arrived quickly but when assembled it didn’t work because of faulty wiring. Two emails went unanswered so I rang customer services and was told I needed to repack it as they couldn’t send a replacement control panel, so wasted more time taking it to pieces and repacking. I was promised that a courier would contact me to arrange collection but three days later I haven’t heard a thing and a massive box is blocking my hallway. Really wish I hadn’t ever ordered from this company and think I’ll have to raise a PayPal dispute to get my money back. Really annoyed and disappointed.

I recently pur based the Ab Booster, the delivery was amazing, 3 days after I ordered (on a Sunday). I assembled it, which was a little challenging only to find one but missing. I gently got on to see if it would still work without that piece but it would not move. I immediately contacted customer service and within 12 hours I had a response asking me if I would like the nut sent to me or get a refund. I opted for the refund and within 5 minutes there was a confirmation that a refund had been done. So even though I am a little disappointed that my machine did not work as I had of hoped, the customer service is AMAZING.

I ordered a paint sprayer and guide from this company. I paid £125.95 in total and after delays (the guide was apparently out of stock, so a refund was issued for £29.99) they stated that my order was on it’s way and would be delivered the following Wednesday - hooray I thought...
After much waiting there was still no sign of my order. On that Wednesday, I rang customer service and enquired where my order was. They stated that the delivery company were actually going to pick it up that same day and it should be with my in the next couple of days. 5 days later I ring back. Still no sign of my order. The customer service advisor apologised and stated that the parcel was never collected from their warehouse. At this point, I requested to cancel my order for a full refund. The advisor apologetically understood and stated that they would put in a request for it there and then... Over a week later, there was still no refund, so once again I called customer services (which I now felt should be on my speed dial) and a very friendly customer service advisor stated that they saw that my refund request was asked for but for some reason was still not actioned - but don’t worry madam! I’ll speak to the accounting team and get that full refund sorted! Hooray I thought...
3 days later I finally get a refund for a grand total of £29.99 thus, taking my refund to £59.98. As I stated earlier, the total price was £125.95 (including shipping for a product that was never shipped) therefore this company still owe me £65.97.
AVOID AVOID AVOID

Following the above, the remaining monies owed was FINALLY refunded after much chasing!

Bolts were missing they don't supply spare parts, they have no free returns from Ireland. Customer Service appalling. I'm left with a machine I can't use and can't return

All way reliable good products that work well

Great glasses!

I bought a pack of 3 jeggings at the end of November 2020. The zips on all three pieces are now coming undone. I have quite a few pairs of jeans and zipped jeggings. These ones by bestdirect have been the worst ever. Good for size and fitting but the zip is just rubbish. Expensive items if they go faulty even before the 4th wash! Waiting to hear from them. I've gone beyond their returns period, but come on. 3 pairs of useless jeggings in 3 months. Absurd. I have some jeans older than 5 years that have fully working zips. Don't buy them in the first place

Absolutely shocking bunch of Scammers
I paid 200 quid for a gym Xl and then basically got continuously lied to by each member of the customer service team ( of which I think there is 2 !!! )
AVOID AVOID AVOID

I purchased an item being delivered to ireland believing the import tax was included as the invoice stated cost price then tax and then delivery.
Once arrived in ireland I got a message from the courier stating 30 euro import charge was due. I sent many messages to the customer service dept with no reply.
I then rang them where the call attendant assured me they would pay that cost and refund me through PayPal. I was also given the managers email address to send confirmation of the import cost.
I then paid the import cost believing I would get it reimbursed.
With no reply to my email to the manager I rang again where the call handler said they were dealing with a large amount of queries and the manager would sort it out shortly.
To my amazement I got a reply stating I was liable for the 30 euro import charge and it was in there terms and conditions. Even though they have a 20 euro item on my bill for tax. I sent an email for clarification of this "tax" and no reply has been given.
I feel I have been totally conned initially by believing the the import tax was paid.
Furthermore the false statement made during a telephone call where reimbursement would be made I'd completely false.
I am due to get the it's nearly next week at a cost of 30 euro extra, or nearly 25% more than advertised or invoiced, buyer be very aware is my advice. If the item is Chinese rubbish it will be going back for a full refund and the import cost... not a bona fide company at all in my experience.

Received item within a few days of ordering - brilliant! However when I unpacked it all, I saw the foam on the seat and on the handlebars was squashed in/worn away. Also the counter didn’t work. As it was a Saturday I decided to still use the item and call them on Monday, assuming they would just replace the faulty parts they’d sent out. When I telephoned customer service I was told to re-pack the whole thing and return it, they couldn’t just replace the faulty parts. When I informed the operator I’d broken all the packaging down she said there was nothing else they could do. I sent an email 2 days ago and still no reply!

Ordered this on Sunday, it’s arrived today (3 days later) very happy with it and delivered just as they said it would be. Can’t ask for better than that really

Got ripped off badly by this disgusting company - the sooner it goes bust the better.

Bought AB Booster Plus a couple of weeks ago and pleased with its portability and effectiveness for low impact fitness training. I use it whilst watching the tv. If anyone says it doesn’t work.. they’re probably not working hard enough. You get out what you put in. Someone on here mentioned that it hadn’t changed their body shape, therefore it didn’t work.. no single piece of gym equipment will do that.. they need a cosmetic surgeon.
The design definitely has a squeak problem. The only thing I found that would cure that permanently was ‘Copper Slip’ applied thinly to each moving joint.
You don’t have to completely disassemble the machine, just identify the moving joints and do them consecutively. Take out the bolt, apply the paste to the bolt itself (especially under the flat head), both sides of the washer and around all faces of the bolt holes.. six on each joint. Do this to all the moving joints in turn.

This Contraption is Dangerous believe me I have had 2 in the past 6 months and they have both come apart at the welding joints the first was at the pedals and the second was the handle bars I went flying backwards and injured my hips the distributor has not answered my emails or the manufacturer someone will be seriously hurt soon
Beware AB Booster Plus

Terrible customer service, and selling con, an hour after buying which I thought was a bargain on starlyf massage cushion at buy one get one free I found exactly the same item online for less than half the price so I preceded to email and cancel my order to which I got a reply sorry already posted within a couple of hours of purchase, and to make matters worse as I thought just send it back they have the nerve to charge me £3.99 to return parcel, never again will I use this seller

I bought the ab booster plus in September and I have only just started using it over the last couple of weeks due to work commitments. I absolutely love it and I would recommend it to anyone who wants to tone the legs, buttocks, arms and abs whilst doing cardio at the same time. So my only issue was that the pedal bit that you put your feet on snapped whilst I was in the middle of a workout (very disappointing as I enjoy my workout on this) I phoned customer services and they were great they told me to send the faulty piece back and to phone them back with the receipt number from Hermes and they would send me a replacement straight away. I was contemplating giving 4 stars but because everything went straight forward and customer service was great I decided it was worth 5 stars.