Best Mobile Phone Australia Reviews 

331
•
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 56 reviews, reviewers had a great experience with this company. Many customers frequently praise the remarkably fast delivery times and note that their packages arrive securely, often well before the expected date. People are also very pleased with the overall quality of the purchased items, highlighting smooth online transactions and helpful communication from the team. Some reviewers were not happy with the customer service support, mentioning major difficulties in reaching out through phone calls and experiencing unhelpful responses. A few consumers also pointed out lengthy delays when needing device repairs or dealing with faulty products that required multiple complicated fixes.

What people talk about most

Product

Reviewers mention positive feedback about product, expressing that the phone was excellent and arriving with... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting fast shipping times and... See more

Customer service

People report ambiguous experiences with customer service, as some reviewers express appreciation for... See more

Response time

Users describe ambiguous interactions with response time, as some reviewers experience super fast... See more

Service

Consumers find service to be positive, highlighting fast delivery and responsive communication. Reviewers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

At first, I wasn't sure about them. But communication has been great, though they did not follow up on the delivery time frame.. I found myself picking my package up. Considering how much they h... See more

Rated 4 out of 5 stars

I was a little confused when I got the email about my Phone being shipped without a tracking number. The email I got from DHL had a company I did not know SEVEN OCEANS LIMITED. And the first time c... See more

Rated 4 out of 5 stars

NO communications at all from company when I enquired online about date of estimated delivery. Order placed on 12 January 2026, phone delivered by DHL from Hong Kong by 16 January 2026.

Rated 4 out of 5 stars

I ordered the Oppo Find X9 Ultra Global Version and it was delivered super fast . Ordered on Friday and it was in my hands by the following Wednesday. Would’ve been a Tuesday but the Monday was... See more


Company details

  1. Cell Phone Store

Written by the company

Best Mobile Phone Australia is a pioneering online platform offering a huge collection of unlocked mobile phones from top brands. We have set a benchmark in the industry for selling reliable Xiaomi Australia phones at realizable price and quality. The dual sim phones we sell come with all the specifications you desire at a cheap rate. We have a unique reputation as the provider of Sony phones Australia. We have lakhs of satisfied customers across the country due to our hard work and dedication to bring the best for them. We are one of the recognized platform selling OnePlus Australia mobiles. Every mobile phone lover thinks of our name when they think of buying Samsung mobile phones. Our customer service team is ready to help you pick the right mobile phone as per your requirements. Are you in search of best Android phone? Welcome to our store, we can introduce you to top brands with highly useful specifications.


Contact info

4.1

Great

TrustScore 4 out of 5

331 reviews

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Hasn’t replied to negative reviews

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4.1

All reviews

(331)

56 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

10/10

Good selection of hardware not released in Aus, fast order processing and shipping, good pricing, customer service was responsive and courteous, overall great purchasing experience, would definitely purchase from here again

August 20, 2025
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Rated 4 out of 5 stars

Not local stock

Fast shipping, and the phone arrived sealed and in decent condition. Just keep in mind it’s an 'Aussie store' with Aussie prices to match but the phones are still imports from China.

Update:
At the end of the day, I ordered this phone from an 'Aussie' site expecting to have it shipped from Australia. If I knew it was going to ship from China (which Hong Kong is totally a part of) I would have gone with any of the MUCH cheaper options that came from there anyway...

August 20, 2025
Best Mobile Phone Australia logo

Reply from Best Mobile Phone Australia

Dear William,

Hi, Hope you are not doing well,
That's not true,
We have local stock in Melbourne. We have pick-up option in Melbourne. Currently moving to a new location and you chose express shipping to Sydney, So we have to meet the timeline so we shipped from Hong Kong (not China,) warehous,e not Melbourne warehouse as we are moving from Melton.

And end of the day if you buy Chinese product, which you did, we send it from the Melbourne warehouse or Hong Kong warehouse, it will eventually be imported from China as it is a Chinese product.

Thank you for your order.

Warm Regards
Best Mobile AU Team

Rated 2 out of 5 stars

Legit business but incredibly slow in…

Legit business but incredibly slow in response time. If you don't push them to action request nothing will happen. Only recommend if you're willing to sacrifice weeks of back and forth to either receive a product or for warranty claim for slightly better price.

April 30, 2025
Unprompted review
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Rated 5 out of 5 stars

Best mobile shop to purchase mobile…

Best mobile shop to purchase mobile phones. when I called the number on their website he answered, and as promised, the phone was shipped via express and it arrived on time as well. I will be buying from these guys again and much better than Beccextech.

August 3, 2025
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Rated 5 out of 5 stars

5 stars for service…

This company is the real deal… ordered my tablet Tuesday. Got it Thursday… speedy service and really new . Iv never used a better company. If you’re on the fence.. don’t be!! Buy it. Ooh and communication was fast when I asked questions! Will be coming back again

August 3, 2025
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Rated 5 out of 5 stars

REDMAGIC 10s PRO

Excellent service, very helpful and they were changing stores so he came and met me so I could get my new phone. They went above and beyond with their service. Plus the prices are awesome. And they have every brand and option.

It's the only store I will buy my mobiles etc from.

Again thanks so much you were awesome in everyway.

July 21, 2025
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Rated 4 out of 5 stars

Fat delivery

Very fast delivery and items is as advertised. However, there is only minimal communication regarding the progress of the order fulfillment.

July 10, 2025
Rated 5 out of 5 stars

5 stars

5 stars? Just wow. I finally got my hands on the Sony Xperia 1 Mark 7, and it’s everything I hoped for and more. But what truly made the experience unforgettable? Agger and the team at BestMobile.

This isn’t my first time buying from them—and every time, they somehow raise the bar. I’ve been a Sony Xperia fan since the early Z series days, so this purchase was special. And Agger made it feel personal. From start to finish, the customer service was absolutely flawless. Fast replies, honest advice, and that rare sense of care you just don’t get anymore.

And the cherry on top? They threw in a free charger—completely unexpected, but deeply appreciated. In a world where most retailers nickel-and-dime you for every accessory, BestMobile still values loyalty and good old-fashioned service.

5.5 outta 5 stars!

July 10, 2025
Unprompted review

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