bestof-hawaii Reviews 

599
•
TrustScore 1.5 out of 5

1.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Abraham was helpful to set me up for an excursion a few months ahead of our trip. But paying for it was cumbersome. A month later we had to cancel our trip and they told me it would take 20 business... See more

Rated 1 out of 5 stars

Caution!! Be aware that if you have to change (reduce) the number of guests on your activity reservation your likely to NOT get a refund. I had to cancel (on the same day of booking) one of four que... See more

Rated 2 out of 5 stars

I didnt find it that helpful and found a lot of the dialogue repetitive. I would have liked more details on stops. Also found some stops missing or inaccurate. Some stops were blocked off even tho... See more

Rated 1 out of 5 stars

We booked a family cruise in Hawaii through best of Hawaii. They did not screen us properly so we had to cancel, and they never issued our $1,800 refund. Buyers beware. Response: if you read th... See more

Company replied

Company details

  1. Travel Agency

Information provided by various external sources

Best of Hawaii is your one stop shop for all the best deals & discounts on Hawaii activities. We picked the best deals on Hawaii tours & activities. Best of Hawaii provide you safe & easy booking and free vacation planning service to help you save money...


Contact info

1.4

Bad

TrustScore 1.5 out of 5

599 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.4

All reviews

(599)

1 review in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 3 out of 5 stars

I had a bit of trouble trying to reach…

I had a bit of trouble trying to reach someone to actually book tours and then I had to cancel one and again couldn’t reach anyone, and I just didn’t feel like there was any kind of service. The tours we did do were great tours but I wouldn’t recommend booking through best of Hawaii. Sorry guys for just very poor service.

October 21, 2019
Unprompted review
Advertisement
Rated 5 out of 5 stars

Within about 10 minutes of booking…

Within about 10 minutes of booking through bestof-hawaii, I received a phone call from a representative who recommending a different event that was cheaper and included more of the features that I was looking for. We ended up saving money, participating in a better events, and even coincidentally got a free upgrade! I was absolutely thrilled at the customer service and quality of this site!

October 11, 2019
Unprompted review
Advertisement
Advertisement
Rated 1 out of 5 stars

We booked a family cruise in Hawaii…

We booked a family cruise in Hawaii through best of Hawaii. They did not screen us properly so we had to cancel, and they never issued our $1,800 refund. Buyers beware.

Response: if you read the response below calling US “negligent” for having to know that someone with a pacemaker could not go on a dinner cruise? That says it all. Pathetic.

By the way it took 6 weeks before I had to dispute my credit card after they told me it would take 10-14 days for my refund. Don’t make me post the texts with your employee’s apologies...

October 6, 2019
Unprompted review
bestof-hawaii logo

Reply from bestof-hawaii

Dear stephanie,
First of all, you and your family booked 3 activities with us.
Both the Zipline and paddle and hike which you never mentioned you or your family had any issues with.

Regarding your cruise with Holo Holo Charters - Kauai: Napali Sunset Dinner Sail, it's was you who forgot to mention one of your family members had a pacemaker while booking the tour with us.

Once we learned this fact (which was caught by the suppliers when they called you to verify) both us and Hilo Holo worked xtremly hard to fill your 11 seats and allow a refund, which you disputed prior to us able to issue back to you.

Saying we failed to screen you is completely bogus, this is the only activity that have any restrictions in regards to pacemakers and it's your responsibility to mention and read the txt on the website.

Giving us a buyer beware is also unfair, as it's like giving amazon a buyer beware when you failed to read the product description.

Last but not least, you forgot to mention you got discounts for all your tours from us and we're happy with our services.

Please adjust your review, as we can just as easily post a seller beware online as well.

We are all human, but judging us based on your neglegance is unfair, uncool, and untrue.

Thank you and have a nice day



Advertisement
Rated 4 out of 5 stars

Zip n Dip

I purchased the Zip n Dip package! It was a great experience for our party of 5! Creating memories with the best people in your life is truly amazing! Mahalo nui loa Bestof-Hawaii!

October 5, 2019
Unprompted review
Rated 5 out of 5 stars

Great customer service and assistance

Great customer service and assistance. We were impressed with not only the attention but the promptness in resolving some challenges we had. The friendliness of the team was also impressive and the tours were something great to remember.

October 5, 2019
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look