Best Online Cabinets Reviews 

368
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

BOC always provides the best service and products. They continue to support you through your entire project and even after if there are issues or questions. I just can't say enough about this compan... See more

Rated 5 out of 5 stars

From the start, with very rough measurements; RB designed an awesome kitchen for us, maximizing space & making sure my special requests were done. He has been indispensable, all the way to the install... See more

Rated 4 out of 5 stars

The service was outstanding. Every thing (and more) arrived on time and well protected. Malibu white- easy ashton grey- beautiful but harder assembly and some grooves were undersized requiring ext... See more

Company replied

Rated 5 out of 5 stars

Excellent product and service. The Malibu White Shaker RTA cabinets we bought were well designed, sturdy and had an excellent finish. This was a large order with a bunch of different pieces. There was... See more

Company details

  1. Kitchen Supply Store
  2. Furniture Store

Written by the company

Bestonlinecabinets manufactures high quality RTA kitchen cabinets, bathroom vanities, handles, sinks, hoods, and many more kitchen accessories, and we sell them online at wholesale prices. Our goal is to provide products with the highest value along with the best customer service. In this economy we understand that many people are going through difficult times and we make every effort to provide customers with quality products at the cheapest prices possible.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

368 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(368)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

From the BOC sales team to the Service…

From the BOC sales team to the Service Department, they were polite, patient, professional and good to deal with. Despite the pandemic delays in shipping, which was beyond their control, my experience was excellent. Quality product, quality company and quality people. I am pleased.
I will use BOC the next time i remodel a kitchen.
Gerry from Florida

December 14, 2020
Rated 4 out of 5 stars

cabinets were just what i expected and…

cabinets were just what i expected and easy to assemble and install. The only problem I had was the slow shipping of my order. The sales person sent me a E-mail explaining the delay and offered me an 10% discount off my entire order if I still wanted to wait. I told him that would be fine. The cabinets are up and look great but I still have not received the 10% refund as offered.

December 11, 2020
Advertisement
Rated 1 out of 5 stars

Huntington Shaker

We ordered the Huntington Shaker cabinets and the quality was very poor. They showed up with a door that had fallen off one of the cabinets, hardware mounted incorrectly and a crooked drawer face. Also, we ordered the Huntington Trash Pullout. The trash cans are TINY! They are the size of office trash cans, not kitchen trash cans!

December 2, 2020
Unprompted review
Rated 5 out of 5 stars

Remodeling contractor approved

Have been using best online cabinets for 8 years. Had used a few other companies prior to. None of the others have been able to match the customer support boc has provided from the very beginning. Not to mention better pricing than anyone else. Fabulous product outstanding customer service everything I require from my suppliers.

December 1, 2020
Rated 4 out of 5 stars

Quality was great

Quality was great, build was good even though one of the door screws stripped the wood... thankfully hubs is handy and fixed that and instructions are not thorough- forgot to include a step prior to finishing the build. Definitely love my new vanity in long run.

November 22, 2020
Advertisement
Rated 2 out of 5 stars

Unreliable Delivery and Time Estimates

The website doesn't tell you whether the items are in stock. I wasn't notified until after placing the order that thre items weren't in stock. They offered to refund or said it would take1.5 - 2 months for delivery. We opted to wait. It's now been more than 2 months. They never contacted me to notify us of further delay, and when I contacted them, they said they can't estimate a new delivery date. I only gave them 2 stars because they were nice and responsive. However, nothing makes up for not being able to reliably deliver products. They offered me alternatives, just to then respond that none of those were in stock, either!

November 21, 2020
Rated 4 out of 5 stars

Quality Issues

Update (4/5 stars):
BOC emailed me after I posted my review and offered to make things right. I felt the options they gave me left me to pick something less favorable than my original expectation (I had expected the quality to match that of the sample door), which is why I am still giving this review 4 stars. We ended up going with an appearance allowance. This has helped me accept the condition their in. They're beautiful despite the flaws.

I wouldn't use BOC again, but I appreciate all that they did to make things right. If you don't mind small hairline fractures, scratches, and dings then they may be right for you as their prices are good and their customer service great.

Original post (2/5 stars):
Almost every single item had defects (including the doors). It was so exhaustive that I ended up asking that basically only doors be replaced. So far every replacement has flaws. Almost like they reserve flawed items for that purpose and hope you'll just walk away. It's been an exhausting and disappointing experience. On a positive note, I can say that their customer service was pretty good. They always got back with me and worked through the issues.

November 3, 2020
Best Online Cabinets logo

Reply from Best Online Cabinets

Thank you for your response, Julia, we appreciate your feedback and are always looking to improve all aspects our customers have issues with. We understand your experience with the Ice White Shaker cabinets has not been smooth and we do understand that the cabinets had issues. We do apologize sincerely for the replacements being defective.

Please note we don’t ever walk away from an issue and we are always going to make sure that you get what you have purchased as our customers are the most important part of our company. We will require more information on the defects you had received and we can offer better solutions for you. We will work as much as needed to get the issue resolved, but we do need to be notified regarding the issues with the replacements and figure out a solution that will cause you the least amount of trouble and frustration. We are not satisfied until you are satisfied. Please always know that we will always be here for you even when there are issues in the future.

Rated 5 out of 5 stars

I had to buy two kitchens over the…

I had to buy two kitchens over the course of a year. One was my personal kitchen, the other was for a rental unit. I bought my cabinets from The RTA store. I thought they were great until I received the cabinets for my rental unit from Best Cabinet Online. The plywood is thicker and higher quality. The cabinet backs are far better quality. They are much easier to assemble. They were also lower cost. I had two doors with minor imperfections in them. Best Online Cabinets replaced them with no issues. This is a first class company and they gave me a first class experience.

October 24, 2020
Advertisement
Rated 5 out of 5 stars

Excellent Customer Service

We have ordered many kitchens from best online cabinets and we will continue to do so the customer service is excellent from the initial phone call with Anthony to RB completing our order with fast turnaround times on kitchen drawings and cabinet availability
I highly recommend best online cabinets for all your kitchen needs

October 20, 2020
Rated 5 out of 5 stars

We recently remodeled our kitchen

We recently remodeled our kitchen. We used best online cabinets and we're extremely happy with the quality and the service. One of the cabinets was packaged incorrectly and they replaced it no questions asked. I will use online cabinets again in the future.

October 20, 2020
Rated 5 out of 5 stars

A+++ highly recommended

Got the thermofoil flat panel cabinets. FAR superior to the big box Swedish store and comparable in price. Service from BOC blows the Swedish store out of the water. Everything arrived exactly when they said it would and they were quickly responsive to every question I had. Shout out to Anthony in customer service for being so helpful. A+++++

October 5, 2020
Unprompted review
Advertisement
Rated 2 out of 5 stars

I like the cabinets but they were the…

I like the cabinets but they were the wrong style which caused me to have to cut them to fit and one of the doors was broken upon delivery. It was replaced but this project was a hassle

September 15, 2020
Unprompted review
Best Online Cabinets logo

Reply from Best Online Cabinets

Hi Carlos, thank you so much for taking the time to write to us.. Based on our record, you ordered and paid for the Georgia Honey Shaker on our website. We noticed that you also ordered the sample door for Orlando Ginger Square. Unfortunately, without telling us to swap your order to a different style, our team won't be able to make any change to your order. If there is any issue we can further assist you, please do not hesitate to reach out to us at support@bestonlinecabinets.com.

Rated 5 out of 5 stars

Impeccable service!

If you are shopping for new RTA cabinets this is the company to go with! We wanted to go with BOC because they are the online distributor for Innocraft cabinetry. We read numerous great reviews and decided to go for it. The customer service is top of the line! The cabinets look great! The prices are unbeatable! Also they sell modern finger pull hardware in the exact sizes for the modern frameless cabinets they sell. Perfect! Thank you!

September 14, 2020
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look