BEST Removals & Storage Reviews 

454
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional moving teams for being exceptionally hardworking, polite, and remarkably efficient during stressful house relocations. Many reviewers note that nothing is ever too much trouble, ensuring all personal belongings are carefully packed, safely loaded, and securely transported to their destination. Some people were satisfied with the dedicated office support, showing how helpful staff members communicate clearly to make the booking process completely smooth. Consumers also mention that the overall pricing is very competitive, transparent, and provides great value for all the heavy physical work involved.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting the friendly, professional, and efficient... See more

Staff

Consumers find staff to be positive, professional, and exceptionally helpful throughout the entire moving... See more

Customer service

Reviewers highlight positive aspects of customer service, describing interactions as consistently friendly... See more

Price

Users describe satisfaction with the competitive and fair price of the services. Many people highlighted that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First time I’ve ever moved and was quite nervous after hearing a lot of horror stories about things getting damaged. Best removals turned up at the arranged time, 2 very helpful men soon had the van l... See more

Company replied

Rated 5 out of 5 stars

I have used them before so that says everything! From the moment I rang and spoke to Diane, her customer service is outstanding, handled all my queries and talked me through the process. We used best... See more

Company replied

Rated 5 out of 5 stars

Best removals moving team were absolutely incredible! The team worked so hard to take down the furniture, empty my 4 bedroom house and move it all into my new home, putting everything in it's place... See more

Company replied

Rated 5 out of 5 stars

Easy quotations, quick query responses and rapid moving men when it came to actually moving my things from one house to another. They were prompt and delivered as promised. Would definitely use them a... See more

Company replied


Company details

  1. Moving Company
  2. Moving and Storage Service
  3. Moving Supply Store
  4. Self-Storage Facility
  5. Storage Facility

Written by the company

BEST Removals & Storage is a leading removal company in Manchester, specialising in both large and small house removals and secure storage in Manchester and Stockport and beyond. We provide local removals, long-distance removals and professional packing services tailored to your move. If you’re searching for reliable house removals in Manchester or flexible storage in Manchester, our experienced and friendly team is here to help. From local removals and long-distance moves to full packing, fragile packing and secure short and long term storage, we tailor every move to suit your needs. We’re known for being reliable, easy to deal with and committed to making your move as smooth and stress-free as possible. With over 600 five-star reviews across various platforms, we’re proud to deliver stress-free removals and outstanding customer service every time. BEST Removals & Storage was formerly a PODS franchise before becoming independent.


Contact info

5.0

Excellent

TrustScore 5 out of 5

454 reviews

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1-star

No recent history of asking for reviews

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5.0

All reviews

(454)

40 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant allround

I ordered a storage POD for a recent house move, expecting to store my belongings for a month or so - it ended up being 6 months! Fortunately, this caused no problems with PODS and turned out to be the easiest part of my entire house move. I had the POD on my driveway for a week so that we could take our time loading, it worked so well that we did the same when it was delivered to our new home.
Great service from everyone I dealt with and great price too.
Would definitely recommend PODS!

November 19, 2021
Unprompted review
BEST Removals & Storage logo

Reply from BEST Removals & Storage

Hi Rebecca, thank you for taking the time to leave such a detailed and lovely review, it really is appreciated.

I'm delighted your were so happy with the PODS service and with the team involved.

All the best in your new home!

Kind regards,

Scott Cassidy
Managing Director

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Rated 5 out of 5 stars

Couldn’t recommend enough

Couldn’t recommend enough, such an easy process from start to finish, staff are great, professional, friendly and polite. We used the pod for storage whilst we had our home renovated over 6 months and it was so convenient having on our drive, being able to load gradually and have access to our belongings as and when we needed them.

November 18, 2021
Unprompted review
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Reply from BEST Removals & Storage

Hi Daniel, thank you for taking the time to write such a lovely review, it really is appreciated.

I'm delighted you were so happy with the PODS on-site storage solution and all members of the team.

All the best,

Scott Cassidy
Managing Director

Rated 5 out of 5 stars

Excellent, efficient and polite service.

We recently used PODS to store home belongings while having building work done in our home. They were professional and helpful throughout. They turned up on time, the removal men were polite, efficient and put everything back where we wanted it. Being able to store the container on-site also helped with costs and meant we could access it whenever we wanted while the building work was being done. We would happily use them again.

November 17, 2021
Unprompted review
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Reply from BEST Removals & Storage

Hi Michael, thank you for the kind review. I'm delighted we were able to help during your recent renovation project.

Kind regards,

Scott Cassidy
Managing Director

Rated 5 out of 5 stars

Stressfree house move

Great experience. Convenient with our house move and took the stress away. Highly recommend.

November 4, 2021
Unprompted review
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Reply from BEST Removals & Storage

Thank you for the kind review Phil, it's much appreciated.

All the best in your new home.

Kind regards,

Scott Cassidy
Managing Director

Rated 5 out of 5 stars

Spot on.

Absolutely fantastic and cant fault them. We have moved house recently with Pods doing a loading and unloading service. It all started with the initial contact through Diane and Helen who were both really helpful. When it came to the move Alan and his teams took real care with our possession's and property and both addresses. There was no fuss, just turned up when they said they would, was very quick and thorough. I also thought they was good value for money. In this whole process of moving I have come to the conclusion that there aren't many people who actually do what they should, when they should, and do it well, but pods certainly did. Wouldn't hesitate to recommend them.

November 2, 2021
Unprompted review
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Reply from BEST Removals & Storage

Thank you for taking the time to write such a detailed and glowing review, it really is appreciated. I'm delighted you were so happy with the process and the service the PODS team provided.

We wish you all the best in your new home.

Kind regards,

Scott Cassidy
Managing Director

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Rated 5 out of 5 stars

Storage on my driveway

Great idea, where items are stored yet fully accessible when needed, whilst I had my property renovated. Easily organised by phone and email agreement. Pod delivered and collected without me having to be there. The pod was placed on my drive so I could load and unload as needed. Much more convenient than using storage warehouses. Would definitely use again.

November 1, 2021
Unprompted review
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Reply from BEST Removals & Storage

Hi Lisa, thank you for taking the time to leave us a review, it really is appreciated. I'm delight the PODS onsite storage concept work well for you during your recent renovation project.

Kind regards,

Scott Cassidy
Managing Director

Rated 5 out of 5 stars

Great service

Great service, Helen was very helpful in each stage of the process even when my request was to move across the country. The driver was punctual and friendly, swiftly moving a filled container of storage into the new property. Would recommend, thanks!

October 18, 2021
Unprompted review
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Reply from BEST Removals & Storage

Hi Tom, thank you for taking the time to leave a review. I'm delighted you were so happy with the service the team provided.

All the best in your new home.

Kind regards,

Scott Cassidy
Managing Director

Rated 5 out of 5 stars

First class from start to finish

First class from start to finish. Clear and concise answers whenever a question was asked by me. Wouldn’t hesitate to use again and all who saw the POD agreed it was a great idea. Cheaper than a man with a van and a lot more practical

October 18, 2021
Unprompted review
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Reply from BEST Removals & Storage

Hi Lee, thank you for the review. I'm delighted you were so happy with the unique PODS service.

Kind regards,

Scott Cassidy
Managing Director

Rated 5 out of 5 stars

Fast and Flexible

Simple, fast and flexible service much cheaper than a remomval company. The POD was delivered, collected and move exactly as planned even after a minor delay with getting the keys to the new house which made the move seemless.
Having the POD on the drive for a week after the move allowed us to organise our belongings as they went in allowing us to settle a lot quicker.
We highly recommnend PODS to anyone moving home. `

October 14, 2021
Unprompted review
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Reply from BEST Removals & Storage

Hi Darren, thank you for the kind review. I'm delighted you were so happy with the service the team provided.

All the best in your new home!

Kind regards,

Scott Cassidy
Managing Director

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Rated 5 out of 5 stars

This was one of the best moves

This was one of the best moves . The staff was helpful, informative and professional. Even though we had 3 different changes to our original move date, they accommodated us each time. The pod was amazing, we loaded up that morning and unloaded over the weekend. Knowing there was a large timescale of pod usage, made it less rushed to place furniture and easier to unpack . One phone call and the pod was returned. Even parking on the road overnight to load up, we cannot recommend PODs enough.

October 12, 2021
Unprompted review
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Reply from BEST Removals & Storage

Hi Annette, thank you for taking the time to write such a lovely review, it really is appreciated. I'm delighted you were so please with our unique moving service.

We wish you all the best in your new home!

Kind regards,

Scott Cassidy
Managing Director

Rated 5 out of 5 stars

Most stress free part of moving house

Moving house is the one of the most stressful processes you can experience ,Estate agents ,solicitors ect, ect.I contacted POD's spoke with Helen she convinced me they would deliver a great service. She was good to her word she looked after us fantastically, great communication, did what she said she would in the timescale we agreed. The service was excellent and Helen was always at the end of the phone ,Jordan the driver ho dropped of and collected the POD was soo good. The whole POD concept is fantastic we unpacked the POD all was intact ,I cannot say enough about Helen and her team ,I would not hesitate to recommend this team and would most certainly use them again.

October 11, 2021
Unprompted review
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Reply from BEST Removals & Storage

Hi Roy, thank you for taking the time to write such a detailed and lovely review, it really is appreciated. I'm delighted you were so happy with the team and the service and I'll pass on your comments to Helen and Jordan.

All the best in your new home!

Kind regards,

Scott Cassidy
Managing Director

Rated 5 out of 5 stars

Excellent, Stress Free, PODS are the way to go

We found this service provided by PODS amazing, we arranged for a 16ft POD for our 3 bed semi and we got 98% of our belongings packed in perfectly but I am sure if packed more professionally then we could have got more in the POD. The operators dropping off and collecting were brilliant and made sure you were 100% happy with the position on the driveway. The office staff have been amazing when arranging a POD delivery and collection, they requested pictures and also measurements to make sure you can have one of the PODS on your driveway before ordering. We also found having a POD prior to moving day and also after moving day made the process of moving house far more manageable packing and removed a lot of stress on moving day. We also found that the costs involved were exceptionally reasonable and if / when we move again we would certainly be using PODS again.

October 6, 2021
Unprompted review
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Reply from BEST Removals & Storage

Hi Craig, thank you so much for taking the time to write such a detailed and lovely review, it really is appreciated. I'm delighted you were so happy with the service the whole team delivered.

All the best in your new home.

Kind regards,

Scott Cassidy
Managing Director

Rated 5 out of 5 stars

Excellent!

I was highly impressed with the service I received, and the price! I wouldn't hesitate to recommend this brilliant company, great communication throughout and very helpful, friendly staff. Thank you very much 😊

October 5, 2021
Unprompted review
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Reply from BEST Removals & Storage

Hi Beverley, thank you for the kind review. I'm delighted we were able to help and that you were so happy with the service.

All the best in your new home.

Kind regards,

Scott Cassidy
Managing Director

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Rated 5 out of 5 stars

Brilliant service from start to finish

Brilliant service from start to finish. Diane, Helen and the whole team put us at ease through the whole experience, drivers turned up on time and things were done when promised easing the pressures before, during and after moving day.
I cant say enough how much the whole service made the build up to the move and after the move so less stressful. Everyone at our old and new home have commented on what a great idea the service is and I would recommend 100% to anyone who is considering storage requirements or the best way to move home.
Thank you!!

September 29, 2021
Unprompted review
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Reply from BEST Removals & Storage

Morning David, thank you for taking the time to write such a glowing review, it really is appreciated. I'm delighted you were so happy with the service and the team from start to finish and that you are more than happy to recommend our unique service.

All the best in your new home.

Kind regards,

Scott Cassidy
Managing Director

Rated 5 out of 5 stars

First class service from making the…

First class service from making the initial call to Helen and the guys who carried out the removals .
Well done from a very satisfied customer!

September 27, 2021
Unprompted review
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Reply from BEST Removals & Storage

Hi Steven, thank you for the kind review. I'm delighted you have been so happy with the service the team have provided so far.

All the best,

Scott Cassidy
Managing Director

Rated 5 out of 5 stars

Smooth and stress free

Everything was done so smoothly and kept stress free.

September 17, 2021
Unprompted review
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Reply from BEST Removals & Storage

Hi Amir, thank you for the kind review!

All the best,

Scott Cassidy
Managing Director

Rated 5 out of 5 stars

Flexible and friendly service

Head office team were friendly and helpful. We found Pods to be flexible (we didn’t have a straight forward house move) but they were able to flex with us as our situation changed. The delivery and collection was painless, the driver was quick and careful. We’ve already recommended them to our neighbours who are also using them for their move.

August 20, 2021
Unprompted review
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Reply from BEST Removals & Storage

Hi James, thank you for taking the time to write a review. I'm delighted you were so happy with the service and the PODS team and that you have recommended us to your neighbours.

Kind regards,

Scott Cassidy
Managing Director

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Rated 5 out of 5 stars

A friendly and cost effective service

A friendly and cost effective service. Communication with the HQ was clear and helpful and the removals’ team were fast and careful. All the things you want in a removal and storage company!

July 29, 2021
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Reply from BEST Removals & Storage

Hi Dan, thank you for taking the time to leave us a review. I'm delighted you were happy with the service we provided.

Kind regards,

Scott Cassidy
Managing Director

Rated 5 out of 5 stars

Amazing service

Amazing service. Highly recommended

July 25, 2021
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Reply from BEST Removals & Storage

Thank you for the kind review, it really is appreciated.

Kind regards, PODS

Rated 5 out of 5 stars

Great service

Great service - delivery team worked on the hottest day of the year in record time! Put everything where asked and were very polite. Would highly recommend.

July 23, 2021
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Reply from BEST Removals & Storage

Thank you for the kind review Joanne, it really is appreciated!

All the best,

Scott Cassidy
Managing Director

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