Best Use Auto Parts LLC Reviews 

337
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 147 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their knowledge, helpfulness, and excellent communication, often highlighting specific individuals who went above and beyond to assist them. The products are generally received in good condition and as advertised, with many people expressing satisfaction with the quality and performance of their purchases. The delivery service is consistently described as fast and efficient, with customers appreciating the timely updates and tracking information provided throughout the process. However, some people mentioned receiving damaged parts, such as engines with cracks or broken components, and expressed dissatisfaction with the company's response to these issues. A few other people also felt that the customer service was unhelpful or rude when problems arose, leading to frustration and a reluctance to do business with the company again.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with the quality and... See more

Staff

Reviewers highlight positive aspects of staff, with many customers praising specific employees for their... See more

Customer service

People report positive experiences with customer service, highlighting excellent communication and... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the fast shipping times, with... See more

Service

Reviewers mention positive feedback about service, with many customers expressing satisfaction with the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

First engine they sent arrived quickly even though it was around Christmas time, but our mechanic refused it because it was dirty. They promptly sent another one which he installed. It has been runni... See more

Rated 4 out of 5 stars

I haven’t installed the unit yet but it was delivered to my house with no extra cost. Showed up on a pallet and appears to be in good condition. Has the detent cable and all the electrical connections... See more

Rated 4 out of 5 stars

The motor I purchased from these guys is as they said it was and very good condition and is well worth the money. Also Sofia kept me informed of everything all the way through and was very helpful tha... See more

Company replied

Rated 5 out of 5 stars

Excellent Service!! STEVE was very Knowledgeable, Patient, Kind & Helpful, When we decided to purchase an Engine!…. Good Quality & for a Good Price!! He Always Followed Up & Our Family is Very Bless... See more


Company details

  1. Used Auto Parts Store
  2. Auto Accessories Wholesaler
  3. Auto Market
  4. Auto Parts Store

Written by the company

Being Nationwide Dealers for Automobile Industry Over 11 years We, as a Business have Successfully delivered high-end Quality Products at Affordable Prices With unlimited inventory to choose from. Over twenty five thousand+ Happy Customers. The team at Best Use Auto Parts knows that every product counts, to make the entire shopping experience rewarding and fun as possible with Big Discounts and ongoing Offers.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

337 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.4

All reviews

(337)

128 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thank you Best Use Auto team

Thank you Best Use Auto Parts for the outstanding service and support. I received my 5.9L magnum engine in timely manner and looked well worth the money . Thank you Suzanne Smith for checking in every step of the way!

April 13, 2026
Unprompted review
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Rated 5 out of 5 stars

I searched everywhere for an engine for…

I searched everywhere for an engine for my 2001 Chevy Tracker. I contacted Best Used Auto Parts and they were able to locate a low mileage engine at a very reasonable price. Shipping was cheap and arrived quickly. Installed the engine and runs great. Got my classic Tracker back on the road. Would highly recommend this company to anyone looking for hard to find parts. Thanks BUAP.

April 8, 2026
Unprompted review
Rated 5 out of 5 stars

Had the transmission I needed

Had the transmission I needed. Called to confirmed it was the correct one, gave me consistent updates, and Sofia gave me confidence that it would arrive in good condition and in a timely manner. Would definitely order again.

April 2, 2026
Unprompted review
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Rated 5 out of 5 stars

My customer service representative…

My customer service representative Sofia was kind and generous in helping me find the correct part that fit my vehicle. She was also great on accuracy in keeping me on track with my order as its being in the process of delivery. Best Use Auto Parts is an honest company that did send me a quality used engine at a decent price. This was my first time buying from this company, yet won't be the last.

April 6, 2026
Unprompted review
Rated 5 out of 5 stars

Ordered a engine from Best Use Auto Parts -Great overall experience

We ordered an engine from best use auto parts. Customer service was very polite and helpful. They were great with updating us about the shipping of the part by email as well as phone calls just to let us know what stage of the process it was in. It did take I think about three weeks to get it or so, but this was understandable being that this was such a large part. We had the engine shipped straight to the shop where we were having the car worked on. Our mechanic had no problem with the delivery. The mechanic also remarked on how clean the engine was. He got the engine installed in. The car has been running great for about a couple of weeks now without any issues.Overall I feel like we had a really good experience with this company, and I would feel comfortable ordering another part from them in the future. Suzanne Smith was our main contact person throughout this process and she was very polite and helpful.

March 23, 2026
Unprompted review
Rated 5 out of 5 stars

I am very happy with the system with…

I am very happy with the system with the employees and with the company they have a great great delivery shipping. Great communication. Also the Angel looks pretty nice and clean. I’m very grateful with suzanne thank you 🙏 God bless you

April 1, 2026
Unprompted review
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Rated 5 out of 5 stars

To BestUseAuto and Sofia B

To BestUseAuto and Sofia B. Thank you and your company for being a honest online place to order. My motor just arrived here on crate, wrapped and undamaged as hoped i would recommend and order from again without a doubt. Constant communication is #1. I truly appreciate all honesty from ordering to being delivered. I will update once I'm on the road again. Again THANK YOU...😊

March 27, 2026
Unprompted review
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Rated 5 out of 5 stars

Best Use Auto Parts Top Review

Best Use Auto Parts amde the transaction very easy. Communication was prompt. Sofia did a fantastic job alerting me for the tracking of the transmission I purchased. Would highly recommend them for you used car parts purchasing.

March 23, 2026
Unprompted review
Rated 1 out of 5 stars

DON'T DO IT! BUY AT YOUR OWN RISK!!

+ok, it's been over 90 days. Bestuseauto has not supplied me with a 5.9 cummins engine that is usable. It took 90 days to send me a replacement engine. This one has severe damage.
No flywheel, no turbo, heavily damaged oil pan, engine wire harness plugs smashed,oil Dipstick damaged. They told me it was shipping damage.(not a chance! )
Now,Present-time. They say that they have another truck with about 80,000miles . They want ME to return the second engine on my dime. $1400.00 Then reimburse me.. like that will happen... April 8th. They sent me pictures of a replacement for the dam

December 1, 2025
Unprompted review
Best Use Auto Parts LLC logo

Reply from Best Use Auto Parts LLC

We’re sorry to hear about your experience and would like to address your concerns with full transparency.

At Best Use Auto Parts, all engines undergo inspection and are documented prior to shipment. The replacement unit sent to you left our facility in proper condition. The issues reported—such as damage to the oil pan, wiring harness, and dipstick—are consistent with handling or transit-related damage rather than the condition at dispatch.

Additionally, used engines are generally sold as long blocks unless otherwise specified. Components such as turbochargers, flywheels, and other external accessories are not guaranteed to be included unless clearly agreed upon at the time of purchase.

In terms of resolution, we have already offered a replacement unit in accordance with our warranty policy. As per standard procedure, the return of the current unit is required so it can be inspected before proceeding further. Return shipping reimbursement is processed after verification, which is a common industry practice.

We understand the frustration caused by the delay and want to assure you that we are committed to resolving this matter fairly. Our team remains actively engaged in arranging another low-mileage replacement and bringing this issue to a satisfactory resolution.

We encourage you to remain in contact with our support team so we can move forward and resolve this as quickly as possible.

Rated 1 out of 5 stars

Buyer beware

Best Used Auto Part is horrible. They sent us a bad part then won’t to charge me to trash it. I paid $2100 in good Faith they kept $250 dollars of my money only giving me back 1850. I’ve contacted capital one to retrieve the money back that is still owed to me. I have reported them to the Attorney General in the state of Florida. The Attorney General in Washington state the Better Business Bureau and the fair trade commission the fair trade commission is the ones who told me to contact the credit card department. I guess my next step will be with an attorney. I was told by them they had big attorneys and I wasn’t gonna win, but how do you take money from retired veterans is beyond me my husband is a disabled Vietnam air veteran. They should be ashamed of themselves. Do not deal with these people. They have no respect for Americans much less veterans who have served this country.

March 20, 2026
Unprompted review
Best Use Auto Parts LLC logo

Reply from Best Use Auto Parts LLC

We’re sorry to hear about your concerns and appreciate the opportunity to respond.

Best Use Auto Parts conducts all transactions in accordance with clearly defined terms and warranty policies, which are shared at the time of purchase. The difference in the refunded amount reflects applicable fees, including handling and processing charges, as outlined in those terms. These are standard and not applied arbitrarily.

We also respectfully disagree with the claim that a defective part was knowingly supplied. All parts are inspected prior to shipment, and when concerns are raised, we work to address them in line with our established procedures and warranty guidelines.

We want to emphasize that our team maintains professionalism in all interactions. We value every customer and do not support or engage in any form of disrespectful communication.

Regarding the actions you’ve mentioned with financial institutions and regulatory agencies, we are fully prepared to cooperate and provide all relevant documentation to demonstrate that this matter has been handled appropriately and in accordance with our policies.

Our goal remains to resolve concerns in a fair and reasonable manner, and we are open to continuing communication toward that end.

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Rated 5 out of 5 stars

The website was pretty straight forward…

The website was pretty straight forward and easy to use. Got the privilege of meeting Sofia who was in charge of giving all the shipping info. Motor arrived when the shipping instructions said it would. She did great and answered all my questions. I will be using this site again.

March 16, 2026
Unprompted review
Rated 5 out of 5 stars

2011-2014 nag1 5-speed transmission

I found a transmission on this site for thousands cheaper than I was expecting to pay. It shipped fast and Sofia was there for me over text throughout the process. Even the delivery guy helped me muscle it into the garage! This site has great customer service and and works with reputable shipping agencies

March 13, 2026
Unprompted review

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