Ordered glasses, well made frames. Lens totally useless, do not work as advertised. Paid advertised price and today had another charge of £29.95 which I have not auyhorised authorised. Disgraceful ac... See more
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Review summary
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The order and tracking had minor delays. Glasses arrived and are well made and ok looking. When on they did not work as advertised, not on phone, computer, and across the room. Made no sense bu... See more
Company replied
Bought the socks on Nov. 27th 2025 and they were delivered Dec 22nd .....Now I’m trying to cancel these “ VIP MEMBERSHIP “ U$ 29,95 monthly that they add to my invoice for "FREE ",and I didn't as... See more
Company replied
RIP OFF- Glasses were not right- Besyner sent me a mailing label to return them- my package was returned as they were "refused by addressee" as per USPS label .....then was told I would get a refun... See more
Company replied
2.2
Poor
143 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Too bad I cannot give them a zero…
Too bad I cannot give them a zero rating, or a negative rating. I bought a pair of their glasses. Complete junk. Useless. I contacted them and they did everything they could to try to get me to keep them. They offered a small discount. If they were free, they would be overpriced. They said I needed to send them back to get my refund. I took them to the post office and had to pay about $7 to mail them. A month later, they came back, with the package unopened, with a note from the post office that the company refused delivery.
When I bought the glasses, they signed me up for their "club" for a crazy high monthly price to get a 50% discount on everything on their website. They had almost nothing for sale. It was the most stupid thing I ever saw. I never signed up for it, but they signed me up anyway.
February 13, 2026
Unprompted review
Reply from Besyner
Thank you for sharing your experience. We’re truly sorry to hear about the frustration and inconvenience you’ve described, and we completely understand how upsetting this situation must have been.
This is certainly not the experience we want any of our customers to have, especially when it comes to returns and unexpected charges. We take feedback like yours very seriously, and we appreciate you bringing these concerns to our attention.
Regarding the return shipment that was refused and the membership charge you mentioned, we would genuinely like the opportunity to review your case more closely. Situations like this can sometimes occur due to shipping routing issues or incorrect return processing, and we want to make sure your concern is properly investigated and resolved.
A member of our support team will be reaching out to you shortly to look into the details of your order, assist with the return situation, and review the membership charge so we can make this right for you.
Your feedback is very important to us, and we truly hope you’ll allow us the opportunity to resolve this matter properly.
Warm regards,
Besyner Customer Support Team
Received glasses hidden membership fee
Received glasses. Quality was not great. These are reader glasses. I was then charged a membership fee I did not subscribe to. Do not do business with this company.
April 8, 2026
Unprompted review
Reply from Besyner
We’re truly sorry to hear about your experience and understand how frustrating it must have been to receive a charge that you were not expecting. That’s certainly not the experience we want any of our customers to have.
Please know that your concern is important to us. A member of our support team will be reaching out to you shortly to review your account, look into the membership charge, and make sure this matter is resolved properly for you. If the membership was activated unintentionally, we will be more than happy to assist with cancelling it and reviewing the charge so that everything is handled fairly.
We also appreciate your feedback regarding the glasses, as comments like yours help us continue improving our products and customer experience.
Your feedback is very important to us, and we genuinely want to ensure your concern is properly addressed. We truly hope you’ll allow us the opportunity to make this right for you.
Warm regards,
Besyner Customer Support Team
The company handled my cancellation of subscription fees quickly and professionally.
The company handled my cancellation of monthly subscription fees. When I had trouble cancelling due to not having my order number I placed an email and a customer representative forwarded my request to another department that took care of cancelling the subscription fees. Both replies were quick and professional. This company had my interests first to resolve the problem. Thank you. SNorris
April 7, 2026
Unprompted review
Reply from Besyner
Thank you so much for taking the time to share your experience, Sherry.
We’re really glad to hear that our team was able to assist you quickly and professionally with cancelling your subscription, especially when locating the order details was a bit difficult. Ensuring that situations like this are resolved smoothly and without hassle for our customers is always our priority.
Your kind words about our team and the support you received truly mean a lot to us. We’re very pleased that we were able to step in, coordinate between departments, and take care of the cancellation for you promptly.
Thank you again for your thoughtful feedback and for giving us the opportunity to help. If you ever need assistance in the future, please don’t hesitate to reach out—we’ll always be happy to assist you.
Warm regards,
Besyner Support Team
RIP OFF- Glasses were not right-…
RIP OFF- Glasses were not right- Besyner sent me a mailing label to return them- my package was returned as they were "refused by addressee" as per USPS label .....then was told I would get a refund in 5-10 days-never got it- then 2- $25.00 charges on my account- miniscule print was included for "membership"
SHOULD BE ILLEGAL I am revising my review to a three star rather that my initial 1- the company did refund my money- It is too bad it was so laborious to have them do the right thing
April 5, 2026
Unprompted review
Reply from Besyner
We’re truly sorry to hear about your experience, and we completely understand how frustrating this situation must have been for you.
This is certainly not the experience we want any of our customers to have, and we genuinely want to make things right. Our support team would like the opportunity to review your case carefully, including the return shipment and the charges you mentioned, so we can resolve this for you as quickly as possible.
A member of our support team will also be reaching out to you shortly to look into this matter more closely and help resolve the issue.
Your feedback is very important to us, and we genuinely want to ensure your concern is properly addressed. We truly hope you’ll allow us the chance to resolve this for you.
Warm regards,
Besyner Customer Support Team
Ordered glasses
Ordered glasses, well made frames. Lens totally useless, do not work as advertised. Paid advertised price and today had another charge of £29.95 which I have not auyhorised
authorised. Disgraceful action by this company totally illrgal
April 7, 2026
Unprompted review
Reply from Besyner
Thank you for sharing your feedback. We’re truly sorry to hear that the glasses did not meet your expectations and that the recent charge caused concern and frustration. That is certainly not the experience we want any of our customers to have.
Please rest assured that we take situations like this very seriously. The charge you mentioned may be related to an optional membership program that sometimes accompanies promotional discounts during checkout, but we completely understand how unexpected charges can be upsetting.
We would really appreciate the opportunity to review your order and make this right for you. Our support team can investigate the charge, cancel any unwanted membership, and arrange the appropriate resolution, including reviewing the charge you mentioned.
A member of our support team will be reaching out to you shortly to look into this matter more closely and help resolve the issue, including reviewing and correcting any charges that may have been applied in error.
Thank you for bringing this to our attention — we hope to restore your confidence and provide the support you deserve.
Warm regards,
Besyner Customer Support Team
Very happy with your prompt quick reply…
Very happy with your prompt quick reply to my correspondence with you and overall experience was very good
April 3, 2026
Unprompted review
Reply from Besyner
Thank you so much for your kind feedback!
We’re really happy to hear that you were pleased with the quick response and support you received. Providing prompt and helpful assistance is very important to us, so it means a lot to know that your overall experience was a positive one.
Your support and feedback truly motivate our team to continue delivering the best service possible. If there’s ever anything we can assist you with in the future, please don’t hesitate to reach out—we’ll always be happy to help.
Warm regards,
The Besyner Customer Support Team
I fell for it
I fell for it. Thought the glasses would work wonderfully so I paid $51 on March 10, 2026. They’re terrible they don’t really work like they advertise and there’s scratches all over them and I take care of them. Today, April 6, 2026, they charged me $21 for a pair I never ordered. When I was ordering the first pair, they kept trying, more than once, to get me to buy another pair for a discounted cost. I denied all of that and just got one pair, which is all I wanted and glad that’s all I paid for. I would return them, but I have an idea that would be a huge ordeal.
March 10, 2026
Unprompted review
Reply from Besyner
Thank you for sharing your experience. We’re truly sorry to hear that the glasses didn’t meet your expectations and that the charge caused frustration. That’s certainly not the experience we want any of our customers to have.
We would really appreciate the opportunity to make this right for you. Our team can review your order, cancel any unwanted subscription or additional charges, and assist with a refund or return solution so the situation can be resolved fairly and without unnecessary hassle.
A member of our support team will also be reaching out to you shortly to look into this matter more closely and help resolve the issue, including reviewing and correcting any charges that may have been applied in error.
Your feedback is very important to us, and we genuinely want to ensure your concern is properly addressed. We truly hope you’ll allow us the chance to resolve this for you.
Warm regards,
Besyner Customer Support Team
Changed mind on order with 2 minutes but no cancellation option
I ordered an item and then reviewing it decided it wasn’t what
i wanted and tried to cancel (as my Amazon allows) but no such option here. Sent an email to customer service but no response. Also noted an unwanted membership subscription was added.
When received I requested to return the unopened package as well as cancellation of unordered membership.
Was allowed full refund of all after explaining my issues. Anna was very helpful and reversed all transactions promptly. Other than the lack of an immediate order cancel option I was very pleased with there service people.
D
April 1, 2026
Unprompted review
Reply from Besyner
Thank you for taking the time to share your experience and for your honest feedback—we truly appreciate it. 😊
We completely understand how important it is to have the option to quickly cancel or modify an order right after placing it, and your feedback about this has been noted. Insights like yours help us continue improving our checkout and support experience for our customers.
That said, we’re very glad to hear that our support team was able to assist and resolve the situation for you. It’s wonderful to know that Anna was able to promptly cancel the membership and arrange a full refund after reviewing your request, ensuring everything was taken care of once you reached out.
Providing responsive and fair support is extremely important to us, so we’re happy we were able to make things right for you in the end.
Thank you again for your thoughtful review and for recognizing our customer service team. If there’s ever anything we can assist you with in the future, please don’t hesitate to reach out—we’re always here to help.
Warm regards,
The Besyner Support Team
Besyner were excellent
Besyner, Were excellent in their management in my order transaction, their commitment to customer support was truly superb. In particular Angeline was exceptional in her assistance with a minor problem with my order, she was a credit to the Customer Support Team in her dealings with the situation at hand. Overall the whole team at Besyner were truly amazing.
April 6, 2026
Unprompted review
Reply from Besyner
Thank you so much for your wonderful review! 😊
We’re truly grateful for your kind words and are delighted to hear that you had a positive experience with your order and our support team. Providing helpful, responsive service is very important to us, so it means a lot to know that our efforts made a difference.
Angeline will be especially happy to hear your feedback. We’re proud to have her on our team, and your recognition of her assistance and dedication is greatly appreciated.
On behalf of everyone at Besyner, thank you again for your support and for taking the time to share your experience. If there’s ever anything we can assist you with in the future, please don’t hesitate to reach out — we’ll always be happy to help!
Warm regards,
The Besyner Customer Support Team
Fraud = taken 2 payments from my card…
Fraud = taken 2 payments from my card and have tried to take a third. However, I have managed to stop them and have frozen my card to prevent further attemps. Have reported to Bank and Police.
April 4, 2026
Unprompted review
Reply from Besyner
Hi Ivan,
Thank you for bringing this to our attention.
We take reports of duplicate or unauthorized charges very seriously. Our team will review your account and transaction history to identify what occurred and take appropriate action.
A member of our support team will reach out to you shortly to investigate this further and assist in resolving the issue, including addressing any incorrect charges.
We appreciate you flagging this and will work to get it sorted promptly.
Regards,
Customer Support
Besyner
Excellent Customer Support
The OptiReader glasses were delivered quickly. Packaging was adequate to protect the products. Unfortunately, the glasses didn't work for me. I contact customer service by email and requested a refund. I was given several options for the refund. Ultimately I was given a full refund without any issues. I found the customer service to be excellent. I will be reviewing the other products available from Besyner and would order from them again with confidence.
April 3, 2026
Unprompted review
Reply from Besyner
Hi Michael,
Thank you for your thoughtful feedback.
We’re glad to hear your order arrived promptly and that our support team was able to provide a smooth refund process. While we understand the glasses weren’t the right fit for you, we appreciate your openness to trying other products.
If you decide to explore our range again, our team is always here to help you find the best option.
Regards,
Customer Support
Besyner
I had a very disappointing experience… their cheapest products
I had a very bad experience with this company and want to warn other customers.
I ordered a pair of OptiReaders Pro for $79.98 (discounted to $50.98), but instead I received a cheap pair of glasses worth only $0.99. This is completely unacceptable and misleading.
I contacted them and requested a return. I had to pay $20 out of my own pocket for UPS shipping to send the item back. The tracking clearly shows that they received the return, but it has now been over a month and I still have not received my refund.
I have tried contacting customer service multiple times, but they have not resolved the issue. This feels very dishonest and unprofessional.
I strongly advise other customers to be very careful before purchasing from this company. Based on my experience, you may not receive what you paid for, and getting a refund can be extremely difficult.
I made multiple calls to resolve the issue, but customer service was unhelpful and unresponsive. It feels like they are avoiding responsibility, even when clear evidence is provided.
I would strongly caution other customers before purchasing from this company. Make sure you understand their return policy, and be aware that even with proper documentation, resolving issues may be very difficult.
April 3, 2026
Unprompted review
Reply from Besyner
Hello,
Thank you for bringing this to our attention. We take concerns like this seriously and want to ensure they are addressed properly.
We understand the issue you described regarding the incorrect item received and the delay in your refund. This is not the experience we aim to provide, and we want to make it right.
Our team will review your case in detail, including the return and tracking information. Someone from our support team will reach out to you shortly to resolve this matter and provide a clear update on your refund.
We appreciate your patience while we work to correct this.
Regards,
Customer Support
Besyner
When I asked to return the glasses…
When I asked to return the glasses because they did not work they offered me a 15% return on my $136 investment. When I didn't accept this offer the runaround began you have to go to the post office you have to have a receipt you have to send us a picture you have to do this you have to do that and months later you still don't have any kind of refund.
April 3, 2026
Unprompted review
Reply from Besyner
Hi Tamara,
Thank you for bringing this to our attention. We understand your frustration with the return process and the delays you’ve experienced.
Your feedback is important, and we want to make sure your case is properly reviewed. Someone from our support team will reach out to you shortly to assist in resolving this matter and guide you through the next steps.
We appreciate your patience as we work to address your concern.
Regards,
Customer Support
Besyner
Total waste of money
I Stupidly got taken for a ride and didn't think about checking out these people before I ordered a pair of glasses which turned out to be a TOTAL WASTE> No matter what they say the GLASSES DON'T WORK and never will, they are plain glass.! After a lot of hassle I've got a 20% REFUND
I wanted a full refund but to get that I would have to send the glasses back. Not sure where to but previous messages say that delivery of returned glasses have been declined at the address given. I thought it better to get something back rather than paying out more carriage charges. My advice would be to leave these people alone. Always check sellers out before buying anything.
April 3, 2026
Unprompted review
Reply from Besyner
Hello,
Thank you for sharing your experience. We understand how frustrating this situation must be, especially when the product did not meet your expectations.
We take feedback like this seriously and want to ensure your concerns are properly addressed. Someone from our support team will reach out to you directly to review your case and work toward a resolution.
We appreciate your patience and the opportunity to make this right.
Regards,
Customer Support
Besyner
Why are you charging me
I had a slight misunderstanding and dispute over a charge, but I am impressed with how quickly they resolved the issue. Thank you Angeline for your quick response.
March 31, 2026
Unprompted review
Reply from Besyner
Hi David,
Thank you for reaching out. I understand your concern regarding the charge and the need for clarification.
Your case has been flagged for review, and someone from our team will reach out to you shortly to provide details and assist in resolving this.
Regards,
Customer Support
Besyner
Received glasses in good time…
Received glasses in good time unfortunately they DO NOT darken in sunlight. The purported transition of the lenses is not as described in fact they look like plain glass with no distortion whatsoever when moved up and down over printed words. Mine were sent from China( need I say more?) . Trying to get a refund but having no sucess to date. The reality is my cheapo supermarket readers are 100% better. From my experience they are a waste of money don't waste yours.
March 20, 2026
Unprompted review
Reply from Besyner
Hi David,
Thank you for your feedback. I understand your concern regarding the lenses not performing as expected and the difficulty you’ve experienced with the refund process.
Your case has been noted, and someone from our team will reach out to you shortly to assist in resolving this and help move your request forward.
Regards,
Customer Support
Besyner
Glasses totally useless and it seems…
Glasses totally useless and it seems there is no hope at all of returning for a refund. Been trying for 10 days to get a positive answer but they keep sending emails asking for reason for returns!
March 25, 2026
Unprompted review
Reply from Besyner
Hi Rodney,
Thank you for bringing this to our attention. I understand how frustrating this situation must be, especially after several days of back-and-forth.
Your request has been noted, and someone from our team will reach out to you shortly to help resolve this and move the process forward.
Regards,
Customer Support
Besyner
I am having to pay £29.95 subscription…
I am having to pay £29.95 subscription fee which l cancelled when ordering my glasses. The glasses are unsuitable since l have had a cataract operation. How do l get my money back and also cancel this subscription fee?
I received a bank statement which showed that £29.95 had been deducted from my account. I cancelled the VIP subscription when first ordering the glasses. I am unable to see in the distance through the lenses because as stated above l have had the cataract removed in my right eye. I am having the left eye. Cataract seen to on the 22 April.
I have no address for Besyner so could not return the glasses. The number quoted on my bank statement is NV-BESYNER CD 9618. I paid £39.99 for the glasses.
March 26, 2026
Unprompted review
Reply from Besyner
Hi Rita,
Thank you for raising this. We understand your concerns regarding the £29.95 subscription charge and the suitability of your glasses following your cataract operation.
Your case is being reviewed, including the subscription status and refund request. A member of our support team will reach out to you shortly to assist with cancelling the subscription and arranging the appropriate next steps.
We appreciate your patience while we work to resolve this for you.
Regards,
Customer Support
Besyner
Update
I boughta pair of these eyeglasses back in February. I thought they were overpriced, rather heavy and not very comfortable. What was most disconcerting was a charge to my CC recently for $29.95. When I enquired about it I was told it was for a subscription. WHAT? I was not aware of a continuous monthly subscription plan. I have not heard back from Beysner when I wrote to complain about it.
I did hear back from the company and they did reimburse me for the subscription charge and promised that I will not be charged anymore moving forward. One positive about the company. They will respond in time to complaints.
March 24, 2026
Unprompted review
Reply from Besyner
Hi Esther,
Thank you for bringing this to our attention. We understand your concerns regarding the unexpected charge and your experience with the eyeglasses.
Our team is currently reviewing your case, including the subscription charge you mentioned. Someone from our support team will reach out to you shortly to clarify the situation and assist in resolving this matter.
We appreciate your patience and the opportunity to address your concerns.
Regards,
Customer Support
Besyner
Was not happy with the size of the 250…
Was not happy with the size of the 250 yr bottles. Asked for a refund and they were extremely helpful. We AGREED on a dicounted price whick worked out for all.
Will use again
April 1, 2026
Unprompted review
Reply from Besyner
Hi Richard,
Thank you for your feedback. We’re glad we were able to reach a resolution that worked well for you and that our team could assist in a helpful way.
We appreciate your understanding and look forward to serving you again in the future.
Regards,
Customer Support
Besyner
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