Ordered glasses, well made frames. Lens totally useless, do not work as advertised. Paid advertised price and today had another charge of £29.95 which I have not auyhorised authorised. Disgraceful ac... See more
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The order and tracking had minor delays. Glasses arrived and are well made and ok looking. When on they did not work as advertised, not on phone, computer, and across the room. Made no sense bu... See more
Company replied
Bought the socks on Nov. 27th 2025 and they were delivered Dec 22nd .....Now I’m trying to cancel these “ VIP MEMBERSHIP “ U$ 29,95 monthly that they add to my invoice for "FREE ",and I didn't as... See more
Company replied
RIP OFF- Glasses were not right- Besyner sent me a mailing label to return them- my package was returned as they were "refused by addressee" as per USPS label .....then was told I would get a refun... See more
Company replied
2.2
Poor
143 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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My name is David
My name is David, I purchased a pair of glasses. Paid £39-99. I paid for them on 10th march. Received them 17th March. They are rubbish for me. Now they have taken a further £29-95.I am double charged. My bank has paid this.
March 31, 2026
Unprompted review
Reply from Besyner
Hi David,
Thank you for reaching out regarding your recent purchase.
I understand your concern about the additional charge of £29.95 following your initial payment of £39.99 for the glasses. This is not the experience we want for our customers, and we take billing issues seriously.
Your case has been noted, and someone from our team will reach out to you shortly to review the charges and resolve this matter. This will include investigating the duplicate payment and arranging any applicable refund.
In the meantime, if you have any supporting details such as transaction references or screenshots, please keep them available as they may help expedite the process.
We appreciate your patience while we work to correct this.
Regards,
Customer Support
Besyner
I payed 2 pairs of glasses on…
I payed 2 pairs of glasses on o2/03/2006 you charge @ £39-99
Also 1 pair of glasses charge @£29-99.
You have also taken a nother amount of £29-95 out of my account Saturday last,28/03/2026 .Would refund this last amount , vack to my account please,
Best regards
Stephen Spodaryk , 35 Linden Terrace, Gainsborough,DN21 1JQ Lincolnshire UK
March 2, 2026
Unprompted review
Reply from Besyner
Dear Stephen,
Thank you for your message.
We understand your concern regarding the additional charge of £29.95. Your request has been noted, and we will review the transaction details on your account.
A member of our team will be reaching out to you shortly to look into this further and assist with the refund.
Regards,
Customer Support
Besyner
DO NOT BUY OFF THIS COMPANY
i saw an advert on google newa section for multifocalspectacles and having bad sight i tought id give it a try.i agreed to but 1 pair and entered my details then tried to go to checkout . i found several pages trying to force me to buy more items the link to go to checkout was very derogatory but i clicked to go to checkout,it took several attempts but i checked out .i then recieved confirmation and found i had bought 2 pairs and also surreptisiously entered thier vip club at 28.99 a month so i immediatly sent an email cancelling everything.i then found they took £59.98 in total i contacted them asking for a refund .....15 days latter i still havnt recieved a refund..they glassess arived and were not varifocal ones they were just reading glassess DO NOT DEAL WITH THIS COMPANY
March 30, 2026
Unprompted review
Reply from Besyner
Hi Barry,
Thank you for your feedback.
We understand your concerns regarding the ordering process, unexpected charges, and the product received. This is not the experience we aim to provide.
A member of our team will be reaching out to you shortly to review your order, confirm the cancellation request, and address the refund and billing concerns.
Regards,
Customer Support
Besyner
Avoid at all costs!!!!!!
“Membership” hidden in the small print so my elderly father inadvertently signed up after ordering a pair of reading glasses (which incidentally were next to useless!)
Had to cancel the card and still trying to contact Besyner to cancel this
Avoid at all costs!!
March 30, 2026
Unprompted review
Reply from Besyner
Hi Barbara,
Thank you for your feedback.
We understand your concerns regarding the membership enrollment and the difficulty in getting it cancelled, as well as the product quality. This is not the experience we aim to provide.
A member of our team will be reaching out shortly to assist with cancelling the membership, reviewing any charges, and addressing your concerns.
Regards,
Customer Support
Besyner
Complete SCAMMERS-Buyer BEWARE
I started to place an order for reading glasses on this site and they confirmed the order before ever asking for the magnification strength. So I immediately cancelled the order and requested a refund. I received an email stating my order had been cancelled and the refund issued but my card was charged and no refund was issued. I’ve gone back and forth with this company on email for 3 weeks now and they continue to tell me a refund has been issued and it has not. I’ve reported them to BBB but this company is fraudulent. Do not buy anything from them. Also, a trashy pair of dollar store glasses arrived in the mail a couple of days ago despite the cancellation. The return address was a person in CA and the glasses looked nothing like the picture and had no magnification at all. They were simply “fashion” glasses and very fragile and ugly-nothing anyone would spend $50 on. Except I apparently did. Since they won’t refund my money. DO NOT BUY ANYTHING FROM THIS “COMPANY”.
March 12, 2026
Unprompted review
Reply from Besyner
Hi Kelly,
Thank you for sharing your experience.
We take concerns like this seriously, particularly regarding order cancellations, billing, and product quality. This is not the experience we aim to provide.
A member of our team will be reaching out to you shortly to review your case, verify the refund status, and arrange next steps to resolve this matter.
Regards,
Customer Support
Besyner
This is to inform everyone that I bought a pair of glasses from besyner for £47 They then charged me £29.95 for no reason. I am pleased to report that they have refunded my money
This is to inform everyone that I was wrongly charged £29.95. by besyner. They have returned my money and I am grateful.
March 29, 2026
Unprompted review
Reply from Besyner
Hi Desmond,
Thank you for your update.
We’re glad to hear the issue has been resolved and that your refund has been processed. We appreciate you taking the time to share this.
If you need any further assistance, a member of our team will be happy to help.
Regards,
Customer Support
Besyner
Bought a knife sharpener which was…
Bought a knife sharpener which was tacky at best What was worse is that I was charged a monthly subscription which I did not sign up for and unable to cancel on their website,
COMPETE SCAM!!!
March 28, 2026
Unprompted review
Reply from Besyner
Hi Chris,
Thank you for your feedback.
We understand your concerns regarding the product quality and the unexpected subscription charge. This is not the experience we aim to provide.
A member of our team will be reaching out to you shortly to review your account, assist with cancelling the subscription, and address the billing issue.
Regards,
Customer Support
Besyner
A long saga to get a refund....
Further to my previous one star rating, I'd like to make it ZERO star. They are in business to flim flam you. I never enrolled in their "VIP Membership" for $29.95/month, yet they refused to refund any fees. (I didn't catch their billing for two months, so they STOLE $89.95 from me.)
Update 4/14/26: They send an email so it LOOKS like they will do something, but they DON'T. DO NOY BUY ANYTHING FROM THIS COMPANY! They are thieves!!
Update 4/17/26: They made me right financially. It was difficult but they did refund my money.
March 13, 2026
Unprompted review
Reply from Besyner
Hi Roger,
Thank you for your feedback.
We take concerns like this seriously and would like the opportunity to review your account and clarify the charges, including the VIP membership. Your experience does not reflect the standard we aim to uphold.
A member of our team will be reaching out to you shortly to look into this further and work toward a resolution.
Regards,
Customer Support
Besyner
The payment taken did not reflect what…
The payment taken did not reflect what I thought I have paid for.
The glasses are of poor quality and do not live up to the
sales hype. Furthermore I did NOT sign up to any VIP monthly charges.
Please action a refund of £59.99 and a return package
immediately. Brian Lambert- your ref. 080034
March 18, 2026
Unprompted review
Reply from Besyner
Hi Brian,
Thank you for bringing this to our attention.
We understand your concerns regarding the payment discrepancy, product quality, and the VIP membership. This is not the experience we aim to provide. Your request for a refund and return has been noted under reference 080034.
A member of our team will reach out to you shortly to review the charges, arrange the return package, and assist with the refund process.
We appreciate your patience while we work to resolve this matter.
Regards,
Customer Support
Besyner
The customer service was great my issue…
The customer service was great my issue was addressed kindly and professionally. I do feel that I should not have been automatically signed up for the VIP club because I would have liked to be able to make that decision for myself.
March 27, 2026
Unprompted review
Reply from Besyner
Hi Craig,
Thank you for your thoughtful feedback. We’re glad to hear that you had a positive experience with our customer service and that your issue was handled kindly and professionally—that’s exactly the level of care we aim to provide.
We also appreciate you sharing your concern about the VIP club enrollment. Your point is completely valid, and we understand how important it is for customers to have full control over those decisions. We’ll be sure to pass this feedback along to our team as we continue to improve our processes and ensure greater transparency.
Thanks again for bringing this to our attention—we truly value your input.
Regards,
Customer Support
Besyner
My Bad Experince
The glasses failed to help my vision. Trying to get a refund has proved to be a joke. They keep referring my request to someone else. It's been over 3 weeks and still waiting on where to send the glasses back!
My info was given to Anna A. four or five times and the scam continues!
March 26, 2026
Unprompted review
Reply from Besyner
Hello,
Thank you for your feedback.
We’re sorry to hear about the difficulty you’ve experienced with both the product and the refund process. Delays and lack of clear return instructions are not the experience we aim to provide.
Your case will be reviewed, including the status of your refund request and return details. Someone will be reaching out to you shortly to provide clear next steps and help move this forward.
We appreciate you bringing this to our attention.
Regards,
Customer Support
Besyner
These people are scammers BEWARE
These people are scammers BEWARE! Purchased some rubbish glasses from them. A month later they billed me for £29.95p for no reason, this seems like normal practice for these scammers. Stopped them through the bank. Instead of dealing with these people drop your money down the drain, that way at least you've got control over your money.
March 27, 2026
Unprompted review
Reply from Besyner
Hi David,
Thank you for your feedback.
We’re concerned to hear about your experience, particularly regarding the unexpected charge and your concerns about billing practices. This is not the standard we aim to provide.
Your case will be reviewed in detail, including the charge you’ve mentioned. Someone will be reaching out to you shortly to look into this further and work toward a resolution.
We appreciate you bringing this to our attention.
Regards,
Customer Support
Besyner
THEY ARE NOT WHAT THEY SEEM
THEY ARE NOT WHAT THEY SEEM. THEY ARE A FRAUDULENT ORGANIZATION TAKING ADVANTAGE OF BANK DETAILS AND TAKING INCREASED DD PAYMENTS. THEY TWO SEPARATE DD PAYMENTS ON 26/02/2026 PAYMENT WAS £29.99p SECOND PAYMENT ON SAME DAY WAS £59.99p UNAUTHORISED. I CONTACTED THEM YESTERDAY ABOUT THE SITUATION. I TRIED TO CONTACT THEM TODAY 27th inst: THEY HAVE DISAPPEARED INTO THE ABYSS. THEY ARE STEALING MONEY.
February 27, 2026
Unprompted review
Reply from Besyner
Hi John,
Thank you for raising this.
We take allegations of unauthorized charges and account activity very seriously. The situation you’ve described is concerning and not in line with the standards we expect.
Your case will be escalated for immediate review, including the duplicate direct debit payments and your attempts to contact support. Someone will be reaching out to you shortly to investigate this further and work toward resolving the issue.
We appreciate you bringing this to our attention.
Regards,
Customer Support
Besyner
Poor experience
I ordered a patriotic hat was told it was made by veterans, the hat came from China,what Chinese veterans, if I wanted a hat from China I could have ordered it myself for half the money they charged. VERY MISREPRESENTED! Will not use this company again. They said they would contact me, it has now been 12 days and still no response. Very poor customer service.
March 14, 2026
Unprompted review
Reply from Besyner
Hi Bruce,
Thank you for your feedback.
We take concerns about product representation seriously, and we understand why this situation would be frustrating. The discrepancy you’ve described does not reflect the level of transparency we aim to provide.
Your case will be reviewed by our support team, including the sourcing and product description involved. Someone will be reaching out to you shortly to address your concerns and work toward a resolution.
We appreciate you bringing this to our attention.
Regards,
Customer Support
Besyner
Avoid Besyner like you would the plague.
These glasses are expensive ($AUD115.00) for two pairs, do not function as advertised, are inferior to $AUD12.00 reading glasses, and poorly made.
We thought we ordered 1 pair of glasses but were charged and received two pairs.
Without asking us, we were enrolled in a so called VIP club which we had to opt out of otherwise more charges would ensue.
March 27, 2026
Unprompted review
Reply from Besyner
Hi Michael,
Thank you for bringing this to our attention.
We’re concerned to hear about your experience and the issues you’ve described with the product quality, unexpected quantity, and the VIP enrollment. This is not the standard we aim to provide.
Our support team will review your case in detail, including the order discrepancy and billing concerns. Someone will be reaching out to you shortly to resolve this matter and discuss appropriate next steps.
We appreciate your patience while we work to make this right.
Regards,
Customer Support
Besyner
Order was not delivered but money…
Order was not delivered but money taken. I was enrolled in a Club that I din't want and now they're trying to regularly take money from my account. So far I have been charged for a product and delivery for something I have never had and they are still tryoing for more. Support line is overtly helpful but actually does not get anything done. So far they have offered me about 20% of what they have taken while they sort this out. It will apparently take 10 days to get to me if it ever does which I seriously doubt.
Edit after further contact from support: Money for main shipment refunded and I think the membership cancelled.
March 3, 2026
Unprompted review
Reply from Besyner
Hi Mark,
We take this kind of situation very seriously. Being charged for an order you haven’t received, along with unwanted enrollment and repeated billing attempts, is not acceptable.
A member of our team will reach out to you directly to review your account, investigate the delivery issue, and address the charges and membership enrollment. We’ll work to get this resolved properly and ensure no further unauthorized billing occurs.
Please expect follow-up shortly so this can be handled.
Regards,
Customer Support
Besyner
Received the glasses but they did not…
Received the glasses but they did not work as advertised, just a cheap pair of magnifiers that I could buy from the chemist at a third of the price. frames were rubbish, and like many others did not notice I had included VIP membership and got another charge. cancelled it so hope I don't get charged again. I would not recommend this site to anyone.
March 26, 2026
Unprompted review
Reply from Besyner
HI Geoffrey,
Thank you for your feedback. We’re sorry to hear the product did not meet your expectations and that the VIP membership charge came as a surprise.
That’s not the experience we aim to provide. A member of our team will be reaching out to you directly to review your order, confirm the cancellation of the membership, and address your concerns.
We appreciate you bringing this to our attention so it can be properly resolved.
Regards,
Customer Support
Besyner
Scammers don't buy anything from…
Scammers don't buy anything from these people they even charged me on going monthly subscription fee of $42.97 aud something I never asked for after they tricked me into buying the useless glasses, put them straight into rubbish bin where they belong ,now I am cancelling my credit card just to stop this scammers from stealing more money from my account, you can't cancel and you can't call them,they should be in jail not running a business.
March 17, 2026
Unprompted review
Reply from Besyner
Hi Blaze,
We take concerns like this very seriously. The situation you’ve described particularly regarding unexpected charges and difficulty reaching support is not acceptable and needs immediate attention.
A member of our team will reach out to you directly to review your account, address the subscription issue, and work toward resolving the charges. We’ll also ensure you’re properly assisted with cancellation.
Please expect follow-up shortly so this can be handled appropriately.
Regards,
Customer Support
Besyner
Horrible experience. Ripped off. But finally paid.. Sort of.
Didn't open due to having read terrible reviews and also seeing the sharpener being sold for a fraction of the price I paid. Did all the return protocols and paid for shipping. It was returned as "undeliverable". I contacted a rep named Angelina, through email and was told to take it to the post office. They sent a prepaid label. So far so good. A week or so later, it was returned again. I couldn't find Angelina's email to write her again, so it's in my garage waiting to be donated to a thrift shop, though I have read it actually damages knives, so maybe I'll just throw it away. Out $59.95 plus tax plus first time return cost. Horrendous experience and I feel like I've been "played"...and that's the worst part of it. (But now I am amending the review by saying that even though all of the above is true, they finally issued a refund after this review was posted. So there's that. But it came from a company name I didn't recognize. Still out the money for the initial return. A lot wrong here.)
February 27, 2026
Unprompted review
Reply from Besyner
Hi Don,
Thank you for bringing this to our attention. We understand how frustrating this experience must have been, especially after following the return process multiple times and incurring additional costs.
This is not the experience we want for our customers. We’re going to have someone from our support team reach out to you directly to review your case and work toward a proper resolution, including the issues with the return shipments.
Please hold on to the item for now—we’ll make sure this is handled appropriately.
Regards,
Customer Support
Besyner
Didn't work for me.
Tried them knowing they had a money back guarantee. Received two glasses fairly quickly. Tried one pair, and knew right away they wouldn't cut it. Got ahold of Besyner, got instructions on how to return, did so, and within day of the product arriving back to them, I had my credit on the account used.
March 4, 2026
Unprompted review
Reply from Besyner
Hi Stephen,
Thank you for giving the product a try and for sharing your experience. While we’re sorry it didn’t work for you, we’re glad to hear the return and refund process was completed smoothly.
If you have any additional feedback or need further assistance, a member of our team will be happy to reach out and support you.
Regards,
Customer Support
Besyner
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