Really impressed with BetMGM so far. The withdrawals have been quick, which is a big plus compared with some other bookmakers. They also offer some good free bets and promotions, giving you plenty... See more
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Recently joined up , will not be using again , I deposited £300 played gates of olympus on 25p spins , no bonus and only 8 base hits , maximum £1.50 🤨🤨🤨 that's 1200 spins !!! Shocking is a massive... See more
Company replied
Its generic, same bonus set up as other games, nothing to keep existing players from going elswhere , rtp isnt great on most games. Although a wide veriety of games to play.
So I only recently started playing with these guys Now I only publish accurate reviews and positive and my honest opinion on the Casino I can 100% verify this is a very legit Site jackpots can... See more
Company replied
Company details
- Online Casino or Bookmaker
- Casino
- Gambling House
- Gambling Service
- Gaming service Provider
- Online Sports Betting Vendor
Written by the company
BetMGM UK is a premium online betting and gaming brand, brought to you by MGM Resorts International, a global leader in entertainment. At BetMGM UK we bring you the new golden era in betting and gaming entertainment with golden promotions on your favourite sports events, competitive odds, new and exclusive casino games, our supersized jackpot, attractive rewards and bonuses plus, so much more.
Contact info
United Kingdom
- support@betmgm.co.uk
- betmgm.co.uk
You should know
3.6
Average
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from BetMGM UK
Judy,
Thank you for your fantastic feedback!
We are thrilled to hear that you appreciate the platform, the speed of our payouts, and how straightforward you found the site to be.
We strive to make every aspect of the experience enjoyable and efficient for our players.
Regards,
BetMGM
Always quick withdrawals,lots of free…
Always quick withdrawals,lots of free spins. I haven't opinion about customer service, only because there was never a reason to contact them even though I play every day.
August 11, 2026
Reply from BetMGM UK
Dear Marta,
We value you sharing your positive experience with us. It's wonderful to hear that our quick withdrawals and free spins are meeting your expectations so consistently. We are committed to maintaining this high standard and continuing to offer an enjoyable experience for all our players.
Kind Regards,
BetMGM.
Reply from BetMGM UK
Dear Mark,
Thank you for your excellent feedback. We are delighted to hear you are pleased with the speed of our withdrawal process. We are committed to ensuring all our players receive their funds quickly and efficiently as a core part of our service.
Kind Regards,
BetMGM.
My opinion on this Casino In which I’m straight up, honest 💯 percent legit and worth playing
So I only recently started playing with these guys
Now I only publish accurate reviews and positive and my honest opinion on the Casino
I can 100% verify this is a very legit Site jackpots can be one and coming frequently
The setup of the Casino is pretty easy to understand and also the withdrawal is instant
So when I say this is a very good Casino to play with, please trust in my opinion I’ve been playing a very long time I will review again in a couple of months for an update on my opinion on this Casino site, but so far I recommend highly
August 10, 2026
Reply from BetMGM UK
Dear Mr.C,
Thank you for your detailed and positive review. We are delighted to hear that you find our site legitimate, easy to understand, and appreciate the frequent jackpots and instant withdrawals. We are committed to maintaining these high standards and providing a top-tier gaming experience for all our players.
Kind Regards,
BetMGM.
This company should be shut down it…
This company should be shut down it does not pay out but take in and for a company that sponsored racing this year should be ashamed ill be taking this up with trading standards
August 17, 2026
Unprompted review
Reply from BetMGM UK
Dear John,
We acknowledge this feedback regarding our payout procedures. It is very concerning to read about this experience, as we are committed to upholding our responsibilities and ensuring all verified winnings are processed correctly.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Kind Regards,
BetMGM.
Withdrawal times could be a bit quicker…
Withdrawal times could be a bit quicker but all round good site. I've had no problems.
August 17, 2026
Reply from BetMGM UK
Dear Marc,
Thank you for your valuable feedback, noting both the good aspects of our site and your suggestion for quicker withdrawal times. We appreciate you highlighting that you've had no problems, and we are glad you're enjoying the platform. Your comments on withdrawals are taken on board as we strive to improve all aspects of our service.
Kind Regards,
BetMGM.
Reply from BetMGM UK
Dear David,
We appreciate you taking the time to share your comments about our customer service. It is great to know that your issue was resolved quickly and that you found our support to be good. We strive to ensure all interactions are positive and efficient, and your feedback helps us to maintain this commitment.
Kind Regards,
BetMGM.
Games I like
August 10, 2026
Reply from BetMGM UK
Dear Kim,
Thank you for taking the time to share your positive feedback. We are very pleased to hear that you are enjoying the selection of games available on our site. We are committed to regularly updating our library to ensure we continue to offer a diverse and entertaining range of titles for all our players.
Kind Regards,
BetMGM.
I'm on a time limit
I'm on a time limit. I just start to play and my time is up.i don't want to be on any restrictions
August 17, 2026
Reply from BetMGM UK
Dear Joan,
Thank you for sharing your thoughts on the time limits affecting your play. We empathise with your desire for uninterrupted gaming and understand why you might find these restrictions inconvenient. Our aim is to provide a safe and enjoyable environment, and various tools, including time limits, are often in place to support responsible gambling practices for all our customers.
Kind Regards,
BetMGM.
First read all the small print before departing and money !!!!
Some customer service staff ! Need some training and have sobe human interaction! And not on I know your frustration but read rhis and read that ! With other words I'm not interested!! Money us in !! Bye, bye ..your problem not mine !! And that for an American company???
August 17, 2026
Reply from BetMGM UK
Hey there,
We acknowledge this feedback concerning the quality of our customer service interactions. We understand the frustration that arises when support does not feel sufficiently personal or helpful. This feedback will be used in our ongoing training programmes to improve communication skills and ensure our team provides empathetic and effective assistance.
Kind Regards,
BetMGM.
Brilliant games
Brilliant games , Brilliant customer service , no problems with withdrawals
Just allround a Brilliant site
August 17, 2026
Reply from BetMGM UK
Dear Jayson,
We appreciate you taking the time to share your thoughts on our games, support team, and payouts. It is wonderful to receive such comprehensive positive comments, and we are delighted you consider our site to be brilliant. We remain committed to providing a top-quality experience and will use this feedback to ensure we continue to meet expectations.
Kind Regards,
BetMGM.
Very fast payout!
August 17, 2026
Reply from BetMGM UK
Dear Gavin,
We appreciate you taking the time to share your experience. It is great to know that you found our payout process to be very fast. Maintaining swift and secure transactions for our customers remains a top priority for our team.
Kind Regards,
BetMGM.
Each bet has to be approved due to…
Each bet has to be approved due to restrictions if you win. Why!!!
August 17, 2026
Reply from BetMGM UK
Dear Paul,
Thank you for raising your concern about bet approvals and the associated restrictions after a win. We appreciate that this can be an inconvenient step. These procedures are part of our commitment to responsible betting and compliance with regulatory requirements, and we are always reviewing our processes to balance security with user experience.
Kind Regards,
BetMGM.
Fast payout
Fast payout, And very easy to join, And deposit and withdrawal easy and hassle free..
August 9, 2026
Reply from BetMGM UK
Hey there,
We appreciate you sharing your experience. It's great to know that our fast payouts and simple processes for joining, depositing, and withdrawing met your expectations. We are committed to maintaining an efficient and user-friendly platform for everyone and value your comments.
Kind Regards,
BetMGM.
Reply from BetMGM UK
Hey there,
We appreciate you sharing your positive experience with us. It is great to know that our straightforward sign-up process and wide variety of games have met your expectations. Our team continually works to maintain a user-friendly platform and regularly updates our games library.
Kind Regards,
BetMGM.
The casino does not give back
The casino does not give back, the lowest winnings, empty bonuses
August 16, 2026
Reply from BetMGM UK
Dear Patrycia,
We acknowledge your feedback regarding game returns and the perceived value of our bonuses. We understand it can be disappointing when expectations for winnings and bonus effectiveness are not met. We regularly review our game offerings and bonus structures to ensure fairness and transparency, and always encourage players to review the specific terms and conditions associated with each bonus.
Our games operate using certified random number generators, and all bonus terms are clearly outlined.
Kind Regards,
BetMGM.
Reply from BetMGM UK
Dear Jayde,
We appreciate you taking the time to leave such a positive review. It is rewarding to know you've had a brilliant experience on our site. We are dedicated to continuing our efforts to provide a platform that our customers can enjoy and recommend.
Kind Regards,
BetMGM.
Reply from BetMGM UK
Dear Sam,
Thank you for taking the time to share your experience with our platform and customer service. We are pleased to hear that you found the site easy to use and our support team to be responsive. We are committed to maintaining these high standards of usability and customer care for all our users.
Kind Regards,
BetMGM.
Reply from BetMGM UK
Dear Stephanie,
We appreciate you taking the time to leave a comment. It is wonderful to receive such positive remarks about our service. We strive to ensure every customer has a great experience, and your feedback is very much valued.
Kind Regards,
BetMGM.
Bit slow response manoeuvrability…
Bit slow response manoeuvrability throughout screens
August 16, 2026
Reply from BetMGM UK
Dear John,
Thank you for bringing the issue of slow response and screen navigation to our attention. We recognise how important a seamless user interface is, and we regret any inconvenience this may have caused. We are actively reviewing these performance aspects and are dedicated to making ongoing improvements to enhance the speed and fluidity of our site.
Kind Regards,
BetMGM.
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