Bettercar Reviews 

Joke of establishment. Test drove in the morning. We returned 1.5 hours later to offer full asking price. Car had been taken for a test drive by somebody else but despite offering full price these clowns decided to take the offer that came after ours. Avoid as unprofessional and unscruplous

Very fair , professional , and friendly.
I came away with exactly the car I wanted at a good price.
Definitely would recommend to family or friends .
Thankyou

Took over a month before they processed the registration documents and then they put it in the wrong name despite me writing it on their order form it was for my wife. The Bettercar verison of "We pride ourselves on our high standard of customer service" in reality is 'sorry it took a while we forgot to do the paperwork' costing me an extra month on the road tax refund on my trade in, and a polite version of 'tough luck' as apparently the admin department used my name as the person paying regardless of who I was buying it for. Now its my problem to add an extra keeper to the vehicle history and potentially take a hit on it devaluing the car.

Also be aware if you're travelling any distance for a viewing that the car we bought had several dents and scratches in it - not what you'd reasonably call "normal wear and tear for the age" like they said on the phone before I travelled. It also looked like a dog or something ate some chunks of the carpet from the boot floor which had to be replaced. Yes they did offer to repair the damage or give money off, but you'd expect on a near £40k car they'd have sorted that as part of the preparation work before putting it on the forecourt and be honest about the condition when they know you're travelling 100+ miles to visit. On the day they said they hadn't noticed the damage - judge for yourselves looking at some examples in the photos I posted on Google Reviews. Spare key didn't work either and had to be replaced. I know they'd had the car for sale for a while and they didn't make any "its only just arrived" excuses. Obviously it all got sorted one way or another but it means you'll be waiting a week or two to get the car if you want it fixed.

Maybe I was just unlucky as other reviews are positive, but nonetheless pretty low standards and disappointing service.