CLOSED 2020 - Better Furniture Great Yarmouth Reviews 

Purchased a $500 coffee table. Never given ship time, schedule, notifications on anything. Emails are not responded to and currently fighting to get a refund. Total scam of a company

Trying to purchase two lamps. Have been in to the store to enquire and promised a call back. I’ve also emailed them with no response either. Clearly business is good. Now have seen the lamp in Jarrolds at a higher price. Considering purchasing from them.

Great company brought a table from them delivered exactly when they said they would.

I ordered months ago and have tried to reach the company via the "contact us" email link and it is a bogus address . I feel like my money was just stolen

I'm so frustrated. I placed the order on June 15. I've been checking the order status and after 4 weeks in, the order still hadn't been shipped.
Sent a message which was NOT delivered.
Continued checking but now it doesn't show my order at all. It shows an error message on the page. Tried the 'new email' listed on the page but it was another message unbelievable
Very disappointing!

Had our table and chairs delivered today. A couple of weeks late but not the end of the world.
Great quality so happy with this.

Problem is 4 chairs not delivered and apparently on order, but first we were aware.

We have 8 family members and only 6 chairs so not sure how they expect us to eat together ?

Simple solution is get some chairs from the showroom as a temp fix. Will judge them on their next move and hopefully it will be positive

Expect better service and communication for a £2.5k purchase

Will update

This is the company I ordered from!!!! Please help me sort this out!!!!

Im so angry at myself. Order on web site on may 22. Still havent ship my order yet (june 15). Impossible to send an email (their boxes seems full). They say that they ship within a week, NOT TRUE, they saus they respond within a day to email, NOT TRUE EITHER.

I can’t fault the actual furniture but the customer service is shocking. They constantly lie and never return the calls. Delivered 6 weeks after it was suppose to be delivered. Missed one delivery day completely and the next one still didn’t have all the furniture. Extremely hostile when you confront them about it. Just very disappointed as I really like the furniture.

Didn’t get my order and the email doesn’t work, I don’t think this is a legitimate company !

I purchased from a company called Better Furniture and it was a scam posing as this company. They have confirmed it is not them. Fast reply and confirmed it was not the Real...Better Furniture

This message is to bf furniture I can not get a reply from Chris the manager.
After our conversation over a week ago my furniture was due last week .
I’m hosting a dinner party on Easter Friday I would be extremely grateful if you can deliver as I have no dining table or chairs to host my guest.
I also asked you to come back to me regarding the Houston sideboard.
If you can please come back to me via email ASAP as I’m getting extremely worried.

Kind Regards
Susan

Never again!! Still waiting for a footstool we were initially told in-store would take 4-6 weeks. We’ve been called liars, and told we wouldn’t have been given that lead time as it states 6-8 weeks on receipt. Nevertheless, we are now sitting at week 11 and they’re telling us yet another few weeks wait (yet to be confirmed) It’s been out for dispatch from Wales now for 6 days (that’s Wales in the UK!) They’ll tell you anything for a sale and once they’ve got your money, it’s a different story. It’s us constantly chasing them. No returned calls as promised with endless, poor excuses each time from each staff member for not calling…”we’re busy” (never busy when we go in) “our computer is running slow” (so you make calls from the computer, not the phone on the desk?) “we’re short staffed” (we’ve only ever seen at most 2 members of staff) “we’re a small, Norwich based company” (its a wonder they survive). Seriously, they are awful. We have told them that once if it goes beyond “another few weeks”we’ll be having a refund. We have a feeling that it hasn’t even been made yet!
Will not return as a customer as they do not deserve our money let alone a good review.

**November 26th update: 10 days on still no sign. The store don’t even know where it is. Refunded our card without agreement. Kinda get the feeling they want rid of us. Well I’ll be visiting to chase it until it arrives.

**December 1st update: After us prompting them yet again for a call and any further information, we have pretty much been told by a member of staff that she doesn’t know where our order is, if it will ever arrive or whether it’s even been made! This is after we were reassured by a fella, who we guessed was the manager that it was definitely on its way to us. We should give them more time to get our order to us and that they don’t fob people off with poor excuses…Hmmm…
So the lady today with her very laid-back apology (if you can call it that) now recommends we go elsewhere and order one. We still believe it was never even ordered. Definitely a store we won’t waste 13 weeks with again and unfortunately for them, bad reviews travel further than good ones.

Dining table delivered damaged (imported from Vietnam). Slow customer service response. Delivered new table and collected damaged one. Guess what!?…damaged again.

Sent various pictures to customer services and was told they would be in touch. Still waiting. Just get ignored.

Avoid this company at all costs!

Oh lord! Just read the first few reviews and my heart has sank! I ordered my Nardi garden furniture through this company at the start of March,and I’ve been chasing ever since. Had an email today just saying might be here before end of July!!!! Not even an apology!!!!! Just might be end of July. I ordered summer garden furniture not winter!! Your customer service needs a lot of work bfGarden in Norwich!! I’d like some discount please BTW!

I’m feeling very frustrated with this company, currently awaiting items that have been on order since October ‘21.
Staff seem lovely on the phone, and know who I am before taking my details now as I’ve called so many times!
There was an issue with the first delivery and was unhappy with an item and wanted to return it, (they excepted this) and then decided to alter 2 items (not yet delivered) but spend more money and order more items in the same range. So over all I’ve spent just under £5k. But still I get no definite answer on the last items delivery.
I expect a better service, any why can’t company’s keep you up to date, a simple email is easy to send.
Todays phone call has ended with a ‘we’ll get back to you, could be a few days’ …I’ll probably end up calling back next week as usual.
I am really happy with the items already received and they look great in my new home.
Lavenham grey painted, dining & bedroom.
***Update…on a container now due July. That’ll be 9 months!!!!
***update Sept ‘22 after numerous phone calls from me, 2 more items arrived this week. Yet still awaiting one original order item. That’s over 10 months!!
I would not recommend this company now at all

We ordered a TV unit in Early Oct 2021 and were supposed to be contacted about delivery as item made to order . No contact from Better Furniture so we called . Staff told me that it would be delivered to them in November and out to us Early Dec.
Still no contact ref delivery date so we emailed which was not answered. so we phoned again to be told they have not yet received the unit from their supplier . They informed us it would be with us later in DEC .
So we called again to find out delivery date to be told they still don't have it and it should be with them in Jan 22 . I asked if they could confirm delivery date but all we got is the same its a supply chain issue . If its not arrived we will have to place it in the hands of the Credit card company to get a refund. The fact is communication from Better Furniture is very poor at best . I would not recommend this company unless the item is in the shop and you can take it away . Most staff we have spoken to have not been helpful one has also been quite rude.

Ordered a dinning table, 4 x chairs, bench and 2 x extension leafs (£1600 paid up front). Delivery was delayed due to some items not being available. Eventually all delivered and noticed 1 x chair damaged. Chair was replaced the following week (was loose and not wrapped). Few weeks later another chairs stitching failed. Again this chair was replaced (again loose not wrapped). A week later noticed this replacement chair had a 1 cm split in the leather. Photographed damage and emailed the shop again, this time no response. Phoned after a couple of weeks to be rudely told that we had probably caused the damaged so no replacement. More phone calls over the next few weeks to various members of staff, constantly fobbed off with no promised call backs. Staff have been rude, unhelpful and are reluctant to resolve complaints / issues. Furniture is of poor quality for the price paid. I will not be using better furniture again.

I ordered a bookcase from Better Furniture which cost £399 and looked lovely online. Unfortunately, the quality was not what I expected for the price and actually one of the shelves had a significant crack all the way down it. I have reported the issue and they have offered to exchange the product. However, they have been very slow to confirm when this will be as I have to wait to hear from the delivery company. It has been almost a week now since the defective product was delivered and I still have not received confirmation of a new delivery date and so am asking instead for a refund. In my view, there are other companies that provide better quality products for a similar price and are more reliable in their delivery of products.

Originally told 4 week lead time. Ended up being 6 months for a table. Was originally told that this was due to shipping delays which is understandable in current climate. However, it was actually because they had sold out and the table wasn't even produced (known because of manufacturer date on box). We eventually got our chairs which where partially incorrect. No offer of any goodwill gesture and we where the ones who had to chase them for updates. Would not recommend/use again