Better Impact Reviews 418

I love using Better Impact to provide a hub of opportunities to my volunteers!!

Our organization uses Better Impact, it's enjoyable, easy to manage and makes our scheduling tasks so much easier.

Easy to use for Volunteers and Administration. I have been using this product for almost 10 years and it keeps getting better.

Our organization has our Better Impact accounts organized by state as we cover a large portion of the Midwest. I love how organized BI is and how easy it is to access my volunteer profiles and information. Uploading documents is a breeze and everything is organized and user-friendly! The only change I would make is to name Better Impact and My Impact (the app our volunteers use) the same thing to avoid confusion.

I am an admin volunteer and a volunteer user of Better Impact.

I would love to learn more and help facilitate expanding the use. Some districts have, for example, set up site for camp hosts. I would love to help out district set one up.

Better Impact has simplified the daily tasks of scheduling and communicating with volunteers, giving me time bk in my day to expand my role. It did take me a while to learn the in and outs of some of the features but whenever I am stuck, I can go to help topics or better yet talk to a real-life human that helps me!

Better Impact has been very useful in sending out mass messages to reach volunteers, which is a huge help to keep admin time down! It is also great to plan our programs for volunteers to see and support with.

There are many helpful aspects to this software, but it also has its limits and has things on there that are never used. For a small organization, it does what we need it to do.

Great little app that is able to help volunteers access organisations as well as being able to organise volunteers appropriately. I believe Better Impact just needs to have an updated interface and then I would say it is perfect but it is super practical and very useful little app!

This system made such a difference to the development and coordination of the Volunteer Service. With over 500 team members, the system ensures that we can manage compliance with training, manage expiry dates for mandatory training/driving licences/working with children cards etc, organise rosters and ensure we can acknowledge years of service/hours of service and birthdays. Having used it for the past 11-years, I have found the team at Better Impact approachable, responsive and always looking at ways to make changes to ensure it is suitable for current volunteer needs

Better Impact has been very helpful with navigating the volunteer space. We have 4 organisations of volunteers and are about to have a 5th that we need to make sure all the compliance and activities are in place. I'm really enjoying it and so are our volunteers.

Customer support is top notch and fast. The software itself is easy to navigate and is intuitive. I like that volunteers are in the driver's seat to opt in for shifts that work for their busy schedule.

Excellent support! Terrific and intuitive software!

Better Impact is great for my teen volunteers.

I have been using BI for 3 years and it has made a huge difference to the time I spend doing rotas. Its easy to send emails to specific volunteers and to all when needed. Volunteers find it easy both on a computer and on the app. We introduced training on it this year, and I know there is still so much I can learn to improve my time management and make use of the reports.

This app is useful, not as easy to navigate as some other volunteer apps we have used.
The fee structure is on the higher side, and as a non profit we felt a platform managing 300 registered volunteers, $856 was too expensive. Signup Genius met our needs at a more affordable price.

I’m a relatively new user to Better Impact but have 7+ years of experience with another platform called Planning Center. Unfortunately, I’m beginning to feel like I’ve made a serious mistake choosing Better Impact.

From the start, I was led to believe in sales calls that Better Impact offered similar functionality to other volunteer management platforms. However, I’ve been shocked at how rudimentary and limited many of the features are.

One major limitation is the extremely restricted use of merge tags. I cannot personalize communications in any meaningful way when assigning volunteer shifts, sending out new user login information, referencing activities, or building effective email templates. This drastically reduces the functionality of automated and scheduled communications — something that should be a baseline feature in any modern volunteer management system.

Another frustrating issue is how poorly the system handles group volunteering. The hours logged for a group are calculated as if the entire group is a single person, rather than multiplying hours by the number of group members. This means that every time a group volunteers, I have to manually calculate and update the correct hours. This isn’t just inconvenient — it’s a step backward. It actually takes more time than the Excel spreadsheets we were using before Better Impact.

There’s also a serious design flaw with the Feedback Fields. While you can create custom feedback fields for individual groups or jobs, those fields are applied globally — meaning that once a feedback field is added, it appears for every volunteer in that role, regardless of context. This makes the feature nearly useless when you’re trying to tailor questions or responses to specific teams, programs, or group activities.

One of the most surprising gaps is the lack of automated shift notifications when administrators assign volunteers or groups to shifts. There is no option to trigger an automatic email that tells the volunteer their assigned time, location, and role — nor is there an option to include a button to accept or decline the shift. This kind of notification system has been standard in other software platforms for over a decade. Having to manually notify volunteers each time we schedule them completely defeats the purpose of using a digital volunteer management tool in the first place.

These are just a few examples of important basic features that are missing with Better Impact, and I run into new — and honestly shocking — limitations on a near-daily basis. I am beyond frustrated and sick about the thought of all the hours, money, and energy I’ve invested into this platform, not to mention the trust we’ve asked our volunteers to place in it. I’m now seriously considering switching to another software provider, even if that means starting over. The goodwill we risk losing with our volunteers is not worth the continued time waste, confusion, and inefficiency caused by Better Impact’s limitations.

I’ll continue to post specific issues and feedback as I encounter them. But I’m asking sincerely: is there a roadmap or plan in place to address these gaps? Because right now, Better Impact is falling far short of expectations — both in comparison to other platforms and to what was presented in your sales materials.

BetterImpact is a fantastic piece of software. It’s easy to use, highly customisable, and gives you the tools to manage volunteers effectively and efficiently. I’ve looked into other platforms, but none have come close to meeting our needs like BI does.

I know I’m not even using it to its full potential yet, which makes me even more excited about what more it can offer as I keep exploring.

1000% recommended.

BI is a fantastic platform that empowers our service to recruit and manage volunteers who genuinely make a difference in the community. Although a few features could be improved, its intuitive interface and robust toolkit make it an invaluable part of our daily operations. We use it constantly and wholeheartedly recommend it."