BetterlovedollReviews 

181
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 92 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their quality, often exceeding expectations in attractiveness and workmanship, with many finding them beautiful and realistic. The delivery service is frequently highlighted as fast and efficient, with items arriving securely packed and undamaged. Reviewers also commend the staff and customer service for being professional, helpful, and responsive, providing excellent communication and support throughout the purchasing process. However, some people mentioned issues with product weight, making items difficult to manage, and occasional delays in shipping or receiving incomplete orders. A few other people also felt that some products were fragile or arrived with minor damage, and there were instances of shipping boxes being damaged by couriers.

What people talk about most

Product

Reviewers mention positive feedback about product, with many customers expressing satisfaction with the... See more

Quality

Customers had positive experiences with quality, with many reviewers praising the lifelike appearance,... See more

Delivery service

Clients share positive opinions on delivery service, with many praising fast shipping and prompt delivery,... See more

Staff

Users describe positive interactions with staff, consistently praising their professionalism, helpfulness,... See more

Customer service

Consumers find customer service to be positive, with many reviewers describing it as great, perfect, and the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

David is great guy, very proffesional and helpful. Quick response time, very fast delivery for items on stock in your region, package arrived undamaged with some extra items (irrigator, heating rod, g... See more

Rated 5 out of 5 stars

3rd time ordering. Order was processed much quicker this time around and arrived within a week. All items were packed securely , no damage. Communications was great, emailing when order was process... See more

Rated 5 out of 5 stars

Had a great experience with better love doll. David was very responsive and answered all my questions in a timely manner. Better love doll has a policy for older / veterans/ etc. I made reference t... See more

Rated 5 out of 5 stars

The Seller “David” is quick to respond to any general questions on the doll I heavily invested in, and showed me the clear pictures of the doll that was the finishing touches. To be quite honest, h... See more


Company details

  1. Sex Toy Store

Written by the company

Welcome to BetterLoveDoll.com, your trusted doll supplier dedicated to elevating experiences at every step! BetterloveDoll is a trusted emerging international specialist adult doll supplier. We are dedicated to providing customers with high-quality dolls and services. We take pride in our friendly, experienced, and open-minded approach. We collaborate with renowned brand sex doll manufacturers such as WM Doll, Irontech Doll, Zelex Doll, Sino Doll, EX Doll, Fanreal Doll, Piper Doll, and more. The dolls on our website are carefully selected and highly acclaimed products. We provide worry-free return services, and if you are not satisfied with the doll you receive, you have the right to a refund. Living up to every penny you've spent is our motto.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

181 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(181)

100 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

With BLD u cant do anything wrong

Hello guys,

i have ordered my 2nd doll from BLD (David) now and have to say that there are NO complications, he is very friendly and responds to every question!

All extra wishes for orders were done with no mistake, other vendors dont even read the notes from the customer order.

He also knew exactly how much time will be needed for transport (no bullshit talk). The prices are also good compared to others.

If you want to order a lovedoll visit David from BLD i strongly recommend him :)

May 9, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

Customer Service was very prompt in replying to any questions and problems I had with my purchase. Issued me a refund after I made a regretful purchase without any issues. Purchased the doll I decided upon promptly after refund. Looking forward for it's arrival. Would recommend for any first time buyers.

June 28, 2025
Unprompted review
Rated 5 out of 5 stars

Really Good Service

Really Good Service! David Send me the pictures & video before shipping it, He seems to really care for hes clients. I can't wait to recieve it. Thank you David!!

June 9, 2025
Unprompted review
Rated 5 out of 5 stars

Shipping and delivery were fast

Shipping and delivery were fast, only complications was that head was sent separately and with different carrier than the body. Overall I think the Irontech silicone doll is of good quality, but the synthetic hair wig is awful. Not only that it falls off, the hair is constantly sticking to silicone parts and leaves a mess everywhere. I would suggest implanted hair option, especially with real human hair.

June 4, 2025
Rated 5 out of 5 stars

Great customer service

I didn't end up liking the product but working with David and the team was an excellent experience, they were able to process my refund promptly and I will be making my next purchase with them

May 21, 2025
Unprompted review
Rated 5 out of 5 stars

My experience with Betterlovedoll

As a recent sexdoll lover, i was looking for a custom quality doll.
1st thing i really like with Betterlovedoll website was the large choice of quality doll brand, the price(lowest on the doll market i think with great custom options).
I chose a Starperi doll, and wasn't disapointed by the customer service. David made everything clear about the whole process from ordering a custom doll to delivery. He kept me update when my doll was ready by sending me factory pics.
My Starperi doll got deliver yesterday, she's amazing!
Thank you Betterlove doll team and as well Starperi for their awesome works.
Tristan aka HornyDaddy4A

May 16, 2025
Unprompted review
Rated 5 out of 5 stars

A very satisfied customer.

Right from the start the communication with David was excellent. Not just before purchase but throughout the process. He answered all of my questions promptly and was honest about delivery times which proved to be accurate. He sent photos and videos of my purchase and awaited approval before shipping. On arrival I was impressed with the quality and detail and the item was exactly as described throughout the process. If anyone is thinking about buying products from this company, I would highly recommend it.

May 9, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent experience with BetterLoveDoll.

I just received a beautiful TOP-CY doll through BetterLoveDoll.
My experience with BetterLoveDoll went very well, every step of the way.
The team answered my many questions with kindness and responsiveness.
When the doll was ready, I was well informed about the delivery process and the delivery timeframe.
The doll arrived on time and in perfect condition.

Thank you to BetterLoveDoll for their excellent service, which made everything go smoothly.

May 5, 2025
Unprompted review
Rated 1 out of 5 stars

You sold me something you didn't have.

You sold me something you didn't have.
The only upside is that I got a full refund and I know better then to try to buy from you again

April 24, 2025
Betterlovedoll logo

Reply from Betterlovedoll

Hi Valued Customer,

We’re very sorry for the unpleasant shopping experience.
You purchased a U.S. in-stock doll, but due to rapid inventory changes and delays in system updates, we didn’t manage to update the stock information in time. This is indeed our fault.
We’ve already improved our process to make inventory updates more accurate moving forward.
Thank you for your patience and understanding.

Best regards,
David

Rated 5 out of 5 stars

Simply outstanding

Simply outstanding. Lightning-fast response, had "product" within a few days. Hassle-free. 10/10 would recommend this to anyone. They'll certainly be my vendor from now on. No reason to go anywhere else.

April 19, 2025
Rated 5 out of 5 stars

Good prices great company

Good prices, easy to order, kept me updated by email from start to finish. Sent photos and videos on the custom doll that I ordered. My first doll was made to custom order and received in perfect condition. My USA in stock doll that was ordered was received within a few days and was also in perfect condition when I received it. I would recommend Betterlovedoll for your doll purchase.

April 22, 2025
Rated 1 out of 5 stars

It dosnt have a head and the brests…

It dosnt have a head and the brests don't feel real at all.

March 30, 2025
Betterlovedoll logo

Reply from Betterlovedoll

Hi Valued Customer,

Sometimes, Zelex SLE doll heads and bodies are shipped separately in two different packages.
We’re sorry for the delay in the shipment of the doll head and apologize for any confusion this may have caused.
I’m also sorry to hear that the doll didn’t fully meet your expectations.
If you’re still interested in other dolls, I’d be happy to offer you a discount as compensation.

Best regards,
David

Rated 5 out of 5 stars

Another great experience!

Title says it all. This was my 3rd purchase. All the ladies are beautiful. No problem with ordering aside from deciding which lady to choose.David has been super helpful answering questions via text. I wish more companies were as great at what they do as Betterlovedoll is.

March 27, 2025
Rated 4 out of 5 stars

Very Happy

I had been looking into purchasing a companion for a long time now, and finally I decided to purchase one. I was very skeptical on the quality due to how often pictures do not reflect the actual product. I must say I was pleasantly surprised with how good she came out. Far better in person than even the pictures provided to me during production. 10/10.

If you've read any of the prior reviews you'll see David mentioned alot, how good he is, communication is spot on, and I'm here to say they're telling the truth. David really, and I mean REALLY, went out of his way for me. There were some shipping issues that delayed my purchase by 2 weeks, David was very thorough in explaining what was going on and what he was GOING to do about it. He did what he said he would and within just a few days my doll made it to me. Thank you David, you really helped out a lot.

Make sure you are prepared to wait for the process, it takes about a month roughly for them to start and finish the order, then another few days to get shipping in line. Custom orders, like I had, are not made and shipped in a weeks time, so be mindful of when you purchase, and when you should expect to receive your doll.

My only real complaint is over the finger nails but it's common for them to pop off with relative ease, this doesn't bother me very much, but never the less, that's the main issue I have.

10/10 Would recommend.

April 2, 2025
Unprompted review
Rated 5 out of 5 stars

Look very real

Look very real, David knows what he is doing it’s not a scam at all! They take the time that’s needed to make sure it’s not made sloppy, not a complain I could even think of. Great creators!

April 1, 2025
Unprompted review

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