I realized I had been being charged after having cancelled a subscription. After a very fast research time, the agent emailed and said they found an account that was under a different email that had... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Initially I had my subscriptions purchased directly at BetterMe. At some point I renewed via AppStore subscription. As result my Calisthenics plan and training history disappeared. I opened case with... See more
Company replied
I love this team. I made a suggestion regarding the diolouge, to include Australian accents for English. Most organisations may take your feedback on board and you may even see suggestions in action... See more
Company replied
I could not believe how easy it was to communicate with BetterMe customer service. I emailed them and got a response within minutes. The CS reps. were prompt in replying and not only resolved my issu... See more
Company replied
Company details
Written by the company
Since 2017, we have been on a mission to create a healthier world for everyone, regardless of age, sex, physical ability, or background. Our goal is to make healthy lifestyle accessible to everyone so they can achieve long-term health benefits. Recognizing the lack of Diversity, Equity, and Inclusion in the market, we strive to eliminate barriers to well-being and self-esteem.
Contact info
United States
- betterme-calisthenics.com
4.5
Excellent
451 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had an issue with my subscription…
I had an issue with my subscription renewal and contacted BetterMe’s support team. Although my case was outside the standard refund policy, they carefully reviewed my situation and treated it with understanding and professionalism.
The communication was polite, prompt, and respectful throughout the entire process. In the end, they approved a full refund, which I truly appreciate.
Thank you to Kathleen and the BetterMe support team for their excellent customer service and willingness to find a fair solution.
July 7, 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello Yosef,
We greatly appreciate your comment regarding your recent experience.
Your satisfaction is our priority. And we are glad that we could help you effectively.
If there is anything else that we can do for you, feel free to contact us via email at any time.
Kind regards, team BetterMe
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Stellar customer service
Absolutely stellar customer service.
I signed up for a trial, then forgot to cancel due to health issues and I was billed for a month.
I contacted the team and explained my situation. They were very prompt and professional, and even though this was not their fault, nor was the product unsatisfactory, they refunded me the full month immediately.
Customer service has declined considerably in the past few years and seeing a company that still treats customers with respect and understanding is very refreshing.
Thank you again for the pleasant experience and I look forward to resume my use of your program in the future. 🙏🏼
July 1, 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello Renée,
What an incredible feedback you've shared!
We can't thank you enough for taking the time to leave a comment about your recent experience with our team.
Whenever any questions arise, we are always glad to assist effectively and to one's satisfaction.
Kind regards, team BetterMe
Very understanding customer service who…
Very understanding customer service who went above and beyond. They made a real difference to my day.
July 7, 2026
Unprompted review
Reply from BetterMe Calisthenics
Hey Susan,
Thank you so much for sharing your feedback. Our team is always more than happy to assist our beloved users to make their experience even more pleasant.
Kind regards, team BetterMe
They understand my situation thank u so…
They understand my situation thank u so much Michel
July 3, 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello,
We truly appreciate your time and effort to share this comment with other users and us.
Sharon, it makes us happy to know that your request has been successfully addressed and that you are satisfied with the outcome.
Our team is always eager to assist in the best possible way. You can contact us again at any time.
Kind regards, team BetterMe
Reply from BetterMe Calisthenics
Bonjour,
Nous accordons une grande importance à votre avis sur l'expérience BetterMe.
Nous sommes ravis d'apprendre que le résultat vous a donné entière satisfaction. N'hésitez donc pas à nous contacter si vous avez besoin d'aide 😉️
Cordialement, L'équipe BetterMe
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Great customer service
I subscribed to the app, but I actually never ended up using it. Honestly, I completely forgot that the subscription would renew automatically. By the time I noticed the charge, the renewal had already gone through. I contacted customer support, explained the situation, and they refunded me without any hassle. I really appreciated how understanding, responsive, and helpful they were. Great customer service!
June 30, 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello Claudia,
We are so pleased to know that you've enjoyed your recent interaction with our team 😊️
We are always so happy to help with any questions or requests. Feel free to contact us again if any assistance is needed.
Kind regards, team BetterMe
I cannot say enough good things about…
I cannot say enough good things about my experience. They went above and above and beyond for my satisfaction. They truly listened and cared about my situation and did exactly what was needed to resolve it. This is the kind of customer satisfaction that will bring me back in the future!
June 30, 2026
Unprompted review
Reply from BetterMe Calisthenics
Dear Jennifer,
We do our best to cater to all users' needs and help with any kind of questions daily to make sure that our beloved customers have a great and smooth experience every step of the way.
So if you ever need any advice or assistance, our team is always at your service 😊️
Kind regards, team BetterMe
I really appreciate their prefessionalism
I really appreciate their understanding, professionalism, and excellent customer service. it’s great to see a company that is willing to listen and help its customers. Thank you for the fast and friendly support!
June 30, 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello Alen,
We greatly appreciate your comment regarding your recent experience.
Your satisfaction is our priority. And we are glad that we could help you effectively.
If there is anything else that we can do for you, feel free to contact us via email at any time.
Kind regards, team BetterMe
Great experience with the support
Great experience with the support. I had to cancel a subscription and support team did it in less than 1 hour.
June 30, 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello Julien,
Thank you for leaving a comment about your experience.
We do our best to assist our users with their requests in a timely manner. And we are pleased to know that you are happy with the outcome.
Feel free to contact us again whenever you need any help. Our team is just one email away 😉️
Kind regards, team BetterMe
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I had a billing issue that was…
I had a billing issue that was initially confusing, but the BetterMe support team took the time to investigate, found the cause, and issued a full refund. I appreciate that they listened and worked with me to resolve everything. Great customer service in the end.
June 23, 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello Mark,
We greatly appreciate your comment regarding your recent experience.
Your satisfaction is our priority. And we are glad that we could help you effectively.
If there is anything else that we can do for you, feel free to contact us via email at any time.
Kind regards, team BetterMe
I found BetterMe so practical for home…
I found BetterMe so practical for home workouts. The app is easy to use and the customer service is very helpful.
June 22, 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello Julianna,
Thank you kindly for leaving your feedback.
It makes us happy to know that your experience both with the app and with our team has been satisfying.
You can always contact us via email if you ever need any help or advice 😉️
Kind regards, team BetterMe
The app itself is really good and the…
The app itself is really good and the customer service is the best! I highly recommend this app as it is much more affordable than other apps and provides plenty of workouts, including workouts for people with injuries, lost limbs, pregnant women, and elderly. The workouts are simple yet effective.
June 25, 2026
Unprompted review
Reply from BetterMe Calisthenics
Dear Leyla,
We are so grateful for this wonderful review, both about the app content and your recent interaction with our customer care team 🙌️
We are glad to know that we have successfully addressed your request. So if ever any additional assistance is required, you can easily contact us via email, and we will take care of you and make sure that your experience is nothing but smooth and pleasant 😉️
Kind regards, team BetterMe
Very quick with their response and…
Very quick with their response and great customer service. Thanks!
June 10, 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello,
Becca, we are so pleased to know that you've enjoyed your recent interaction with our team 😊️
We are always so happy to help with any questions or requests. Feel free to contact us again if any assistance is needed.
Kind regards, team BetterMe
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I love this team
I love this team. I made a suggestion regarding the diolouge, to include Australian accents for English. Most organisations may take your feedback on board and you may even see suggestions in action later down the track.
These legends, within 24 hours of sending some feedback, directly replied. It may even be a automated reply, but it was still a reply.
This is an encouraging team, who can support you becoming the individual you want to be. I definitely recommend giving them a go...
June 23, 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello Aaron,
We truly appreciate your time and effort to share this comment with other users and us.
It makes us happy to know that your request has been successfully addressed. We are also glad to let you know that there is a real team behind the screen, who is working on users' requests, who's always eager to assist in the best possible way. You can contact us again at any time. 😌
Kind regards, team BetterMe
Customer service were very helpful and…
Customer service were very helpful and understanding. Definitely consider again, great company
June 19, 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello,
Thank you so much for rating our services and leaving your comment 😊️
Whenever any questions arise, our team is always glad to assist. Feel free to contact us via email.
Kind regards, team BetterMe
Stupid no refund policy
Stupid no refund policy. Charge me on auto renewal which I am not aware of, few mins later i sent emails and got replied but they said no refund unless it is proven their program is not working. Hello I didn't even use your program. I just want a refund that's all. Why would I pay for something I did not use? I'm not asking a refund after I have used your program, I didn't use it and to be fair it was within the hour of the charge was placed. No logic. Just find a better subscription, this one sucks for sure and money sucking.
June 22, 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello.
Thank you for this comment.
To avoid any confusion, we share details about automatic renewal before the first payment. This information is also included in the purchase confirmation letter. It helps users cancel the subscription before the renewal if it's needed. As we can see, our BetterMe team successfully assisted you via email. Please check your inbox.
Kind regards, team BetterMe
I am grateful for the Better Me…
I am grateful for the Better Me customer service support team. They were very kind and understanding of my situation. They went above and beyond to solve my confusion about my subscription purchase (it was an oversight on my part) I look forward to using the app now and in the future. Thank you so much.
March 21, 2026
Unprompted review
Reply from BetterMe Calisthenics
Dear Cassie,
We are so pleased to know that you've enjoyed your recent communication with our team 😊️
Your satisfaction is our priority. And we are glad that we could help you effectively.
Once you are ready to be back, feel free to reach out to us at any time.
Kind regards, team BetterMe
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Customer service
After a lengthy discussion, your team answered all my requests, was courteous and professional.
June 7, 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello,
We appreciate your patience while we were working on your request.
Feel free to email us if any further questions arise.
Kind regards, team BetterMe
Great experience
The team was very nice and understanding of my situation.
It was nice talking to people who have empathy and who are deeply human
Thanks again
June 12, 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello Juline,
It's so great to know that you have enjoyed your communication with our team!
If any help is needed, we are always glad to assist with any questions or advice 😉️
Kind regards, team BetterMe
Payment issue solved
I had a problem with my payment, and it was solved at the best way by Better Me.
Thank you for all support.
June 10, 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello,
Thank you so much for leaving your comment about our service.
We are always glad to help with any questions and requests 😊️
Kind regards, team BetterMe
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