Initially I had my subscriptions purchased directly at BetterMe. At some point I renewed via AppStore subscription. As result my Calisthenics plan and training history disappeared. I opened case with... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
I realized I had been being charged after having cancelled a subscription. After a very fast research time, the agent emailed and said they found an account that was under a different email that had... See more
Company replied
I love this team. I made a suggestion regarding the diolouge, to include Australian accents for English. Most organisations may take your feedback on board and you may even see suggestions in action... See more
Company replied
This app is great, very easy to use and navigate, and also very informative. Unfortunately I could not utilize its full potential due to my health. I would highly recommend this to anyone looking for... See more
Company replied
Company details
Written by the company
Since 2017, we have been on a mission to create a healthier world for everyone, regardless of age, sex, physical ability, or background. Our goal is to make healthy lifestyle accessible to everyone so they can achieve long-term health benefits. Recognizing the lack of Diversity, Equity, and Inclusion in the market, we strive to eliminate barriers to well-being and self-esteem.
Contact info
United States
- betterme-calisthenics.com
4.5
Excellent
457 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Stupid no refund policy
Stupid no refund policy. Charge me on auto renewal which I am not aware of, few mins later i sent emails and got replied but they said no refund unless it is proven their program is not working. Hello I didn't even use your program. I just want a refund that's all. Why would I pay for something I did not use? I'm not asking a refund after I have used your program, I didn't use it and to be fair it was within the hour of the charge was placed. No logic. Just find a better subscription, this one sucks for sure and money sucking.
June 22, 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello.
Thank you for this comment.
To avoid any confusion, we share details about automatic renewal before the first payment. This information is also included in the purchase confirmation letter. It helps users cancel the subscription before the renewal if it's needed. As we can see, our BetterMe team successfully assisted you via email. Please check your inbox.
Kind regards, team BetterMe
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I am grateful for the Better Me…
I am grateful for the Better Me customer service support team. They were very kind and understanding of my situation. They went above and beyond to solve my confusion about my subscription purchase (it was an oversight on my part) I look forward to using the app now and in the future. Thank you so much.
March 21, 2026
Unprompted review
Reply from BetterMe Calisthenics
Dear Cassie,
We are so pleased to know that you've enjoyed your recent communication with our team 😊️
Your satisfaction is our priority. And we are glad that we could help you effectively.
Once you are ready to be back, feel free to reach out to us at any time.
Kind regards, team BetterMe
Customer service
After a lengthy discussion, your team answered all my requests, was courteous and professional.
June 7, 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello,
We appreciate your patience while we were working on your request.
Feel free to email us if any further questions arise.
Kind regards, team BetterMe
Great experience
The team was very nice and understanding of my situation.
It was nice talking to people who have empathy and who are deeply human
Thanks again
June 12, 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello Juline,
It's so great to know that you have enjoyed your communication with our team!
If any help is needed, we are always glad to assist with any questions or advice 😉️
Kind regards, team BetterMe
Payment issue solved
I had a problem with my payment, and it was solved at the best way by Better Me.
Thank you for all support.
June 10, 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello,
Thank you so much for leaving your comment about our service.
We are always glad to help with any questions and requests 😊️
Kind regards, team BetterMe
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Reply from BetterMe Calisthenics
Hello,
Thank you, Lucie! We do our best to cater to all users' needs and help with any kind of questions daily to make sure that our beloved customers have a great and smooth experience every step of the way.
So if you ever need any advice or assistance, our team is always at your service 😊️
Kind regards, team BetterMe
Excellent customer service
Excellent customer service, I had an issue but it was resolved very fairly and quickly. The team are quick to respond, very impressed.
June 17, 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello,
We can't thank you enough for taking the time to leave a comment about your recent experience with our team.
Whenever any questions arise, we are always glad to assist effectively and to one's satisfaction.
Kind regards, team BetterMe
Reply from BetterMe Calisthenics
Hello,
It's so great to know that you have enjoyed your communication with our team!
If any help is needed, we are always glad to assist with any questions or advice 😉️
Kind regards, team BetterMe
Didn't really use the app
Didn't really use the app, but I forgot I subscribed. When the subscription renewed, I'd ask them to refund me the money since I had not used the app. They refunded it to me without any problem at all. I was very happy that they were able to do that for me. Great customer service.
June 11, 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello! That's great to know. Positive feedback from our users is always a great motivation for our team (: Kind Regards, Team BetterMe
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The experience was excellent
The experience was excellent; they were very communicative, I made a mistake and they corrected it instantly. The exercises were very well explained. Everything was great.
May 13, 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello,
Thank you kindly for leaving your feedback, Susana.
It makes us happy to know that your experience both with the app and with our team has been satisfying.
You can always contact us via email if you ever need any help or advice 😉️
Kind regards, team BetterMe
Refusing to cancel subscription again
Refusing to cancel subscription again, no functional advice on how I can cancel it myself. Very poor.
June 5, 2026
Unprompted review
Reply from BetterMe Calisthenics
Hi Harriet!
Thank you for your review.
There is an option to cancel a subscription directly in the app (More → My Profile → Manage Subscription) or by contacting our support team. Please, reach out to us with a request at trust@betterme.world and mention that you left feedback on Trustpilot, or, alternatively, provide us with your email address, as we have requested this information via Trustpilot. This way we will determine how we can provide you with a solution. Thank you for your understanding!
Kind regards, Team BetterMe
This app is great and the customer service is even better.
This app is great, very easy to use and navigate, and also very informative. Unfortunately I could not utilize its full potential due to my health. I would highly recommend this to anyone looking for a workout routine that is catered to them. The plus side of everything is that their custom service team is also amazing. I had many questions and concerns, which were always answered promptly.
June 4, 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello,
We greatly appreciate your comment regarding your recent experience.
Your satisfaction is our priority. And we are glad that we could help you effectively.
If there is anything else that we can do for you, feel free to contact us via email at any time.
Kind regards, team BetterMe
Best app for fast improvement
Easy app to use, has very complete programs. And the customer service is really good, fast and helpful! I would recommend Better me to 100%
June 6, 2026
Unprompted review
Reply from BetterMe Calisthenics
Dear Veronica,
Thank you so much for this comment.
It makes us happy to know that your experience with both the app and our team was good. If you ever need any assistance, you can contact us via email anytime 😊️
Kind regards, team BetterMe
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Customer service is excellent they are…
Customer service is excellent they are quick at getting back to you and extremely accommodating!!!
May 30, 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello Josephine,
We are so thankful for your review regarding your recent experience.
Our team is always ready to assist you via email whenever any questions arise 😉️
Kind regards, team BetterMe
I had an account that closed because my credit card was compromised
I had an account that closed because my credit card was compromised. I started a new account and couldn’t seem to transfer my settings, one email and it was solved a great customer experience.
May 29, 2026
Unprompted review
Reply from BetterMe Calisthenics
Dear Steven,
Many thanks for sharing your kind feedback 😊
Our team strives to assist users and ensure their experience is smooth and pleasant.
So if any further questions arise, feel free to contact us anytime.
Kind regards, team BetterMe
The prompt reply to my question was…
The prompt reply to my question was very much appreciated 👏 Thank you!
June 3, 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello Jill,
Thank you so much for sharing your feedback. Our team is always more than happy to assist our beloved users to make their experience even more pleasant.
Kind regards, team BetterMe
Great customer service received
The customer service I received from better me really was exceptional! They responded to my emails literally within ten minutes each time. The customer service assistants were so professional, friendly & considerate. It’s honestly the best customer service I’ve ever received from a company.
May 28, 2026
Unprompted review
Reply from BetterMe Calisthenics
Dear Kerrie,
We can't thank you enough for taking the time to leave a comment about your recent experience with our team.
Whenever any questions arise, we are always glad to assist effectively and to one's satisfaction.
Kind regards, team BetterMe
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Extremely responsive and genuinly…
Extremely responsive and genuinly helpful in sorting out my issue
June 2, 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello,
We greatly appreciate your comment, and we are glad that you are satisfied with the recent communication with our team.
If any further help is needed, we are always just one email away.
Kind regards, team BetterMe
The best customer service♥️
June 1, 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello,
We are so pleased to know that you've enjoyed your recent interaction with our team 😊️
We are always so happy to help with any questions or requests. Feel free to contact us again if any assistance is needed.
Kind regards, team BetterMe
They were quick and understanding
They were quick and understanding. I appreciated the team working with me to find a solution that we were both satisfied with
May 26, 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello,
Thanks, Eric. We truly appreciate your time and effort to share this comment with other users and us.
It makes us happy to know that your request has been successfully addressed and that you are satisfied with the outcome.
Our team is always eager to assist in the best possible way. You can contact us again at any time.
Kind regards, team BetterMe
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