I realised today that my subscription was not properly cancelled after 6 months. Rather than argue with me and point at contractual clauses, BetterMe refunded me completely as they realised it was an... See more
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Thorough and responsive. Listened to my point of view. I really didn't appreciate the auto-renewal without much notice, and made my case. They listened and were responsive to my reasons and also did t... See more
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It's my favorite app for meditation and stress management. What I particularly like about it is the range of bite-size practices to choose from and calming sleep stories. The only time I had an issu... See more
Company replied
Hello. Customer Support at BetterMe was Outstanding, I was surprised. Little did I know they would provide a great service. I wanted to cancel my subscription but, when texting the support team, th... See more
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Company details
Written by the company
BetterMe: Mental Health — simple meditations and guided courses for mental well-being. Mindfulness is the key to a balanced life. BetterMe has a set of simple, practical relaxation methods for beginners and seasoned pros alike. Learn to calm down and find inner peace with guided practices. Just take a deep breath and get ready to start your soul-soothing journey.
Contact info
Office No. 101, 1st Floor, “Afentiko Anna” Building, Corner of Tepeleniou & Korytsas Street, 8010, Paphos, Cyprus
- trust@betterme.world
- betterme-mental-health.com
4.5
Excellent
75 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Gimmick
Tries to do everything, does nothing. I had been allured by an Instagram ad that was promising to address Attachment styles. Turns out it was just random pseudo mindfulness meditations, relaxation breathings etc, but when it comes to attachment styles it was only about sending daily messages on the topic that looked like they were just gpt generated, very basic. If I wanted to just read on attachment styles I'd get myself a good book and not a paid subscription app where a bot sends you paragraphs, so it looks more interesting than a bunch of articles that unlock every day. Meditations are worse than basic (i meditate for 8 years and attended retreats). If you want a meditation app there are plenty dedicated high quality out there. This app is not bringing value, it just tries to target maximum amount of audience with minimum effort.
I asked for a refund after a few days of using, seeing it's a poor experience. They naturally replied with "sorry, no can, but here are 3 more free months" of something that I already clearly stated is useless.
Skip this, go to therapy, read a book on topic, or if u want a meditation app, try TenPercent/Waking Up/Headspace, you'll be much better off for a better price.
Edit: oh and I forgot. When I paid for it and the install the app the app didn't recognize that I already paid and couldn't restore purchase. I had to find support and write email to them that I can't get my full plan. They replied with a solution that made it work, but not the best start.
December 2, 2024
Unprompted review
Reply from BetterMe: Mental Health
Hello!
Thank you for your feedback.
We’re sorry to hear of your less than satisfactory experience. BetterMe: Mental Health app is a great solution to discover the transformative power of mindfulness. No matter what your level of experience or life situation is, you can enjoy collections of carefully selected meditations to manage stress, anxiety, anger and more. Moreover, you can improve the quality of sleep with the help of Sleep Music to relax your body and mind.
Unfortunately, we could not locate your plan under the email address you provided us here. Please, reach us at trust@betterme.world, and we will gladly assist you further.
Kind Regards, BetterMe
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Ok experience
It took a while to recover fee that was automatically taken when renewing but after all the interactionI had with the team members was ok.
November 27, 2024
Unprompted review
Reply from BetterMe: Mental Health
Hello, Valentina!
Thank you so much for leaving your comment about our service.
We are always glad to help with any questions and requests.
Kind regards, team BetterMe
At 70 this is brilliant, choice and back up.
I am unable to walk very far or venture out in cold weather due to breathlessness. I signed up for 28 day chair yoga session and must say I really enjoyed exercises, in fact after two weeks I'm sure I was breathing much better. I felt much more positive and able to get upstairs without stopping! I then tried wall pilates BUT not able to lie totally flat so changed to sofa exercise BUT sofa too soft, as was bed!! I am back on chair yoga with different regime. I cannot fault this site, I changed my mind with type and it was done straight away, with swift answers to emails. I need to put weight ON so am not really doing the programme information justice. There is so much offered on this BETTERME. I am 70 and a 20minute workout suits me fine...taking Saturdays off!! 🕺
November 6, 2024
Unprompted review
Reply from BetterMe: Mental Health
Hello there!
Thank you so much for sharing your experience!
We're thrilled to hear that the Chair Yoga session has made such a positive impact on your breathing and overall well-being. It’s great to know that you feel more energetic and confident in your movements. We completely understand the need to adapt the exercises to best suit your comfort, and we're glad to hear you found a way back to a routine that works for you.
It’s wonderful to see you engaging with the variety of options we offer. Don’t hesitate to reach out if you need any more support or new ideas at trust@betterme.world.
Kind regards, team BetterMe
Pilates Chair Review -Perfect 👌🏾
I can see improvements in my abs, arms, and legs after using this Pilates chair. I feel much stronger too. My girlfriend has noticed my progress and started complimenting me more which is also nice. I’d give it 5 stars
November 10, 2024
Unprompted review
Reply from BetterMe: Mental Health
Hello,
Thank you so much for your kind feedback. It's great to know that our app is helpful to you!
In case you have any questions, feel free to reach out to us anytime. We are always happy to assist!
Kind regards, team BetterMe
The team was very proffesional and…
The team was very proffesional and helpful , they answered and served me even in tough situations,
was really happy dealing with them ,
thank you !
November 1, 2024
Unprompted review
Reply from BetterMe: Mental Health
Hello!
It is delightful to hear such positive words, and it’s always a pleasure to serve our users. Many thanks!
Kind Regards, Team BetterMe
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Great customer service support!
The entire customer support staff were extremely communicative, attentive, and empathetic when I reached out with an issue regarding a charge. Not only did they resolve my issue, but they impressed me greatly with their interactive customer support skills!
November 8, 2024
Unprompted review
Reply from BetterMe: Mental Health
Hello!
That's great to know.
Positive feedback from our users is always a great motivation for our team!
Please reach us directly at trust@betterme.world and provide us with a screenshot of your review, or provide us with the info requested from you via Trustpilot user identification e-mail, and we'll do our best to give you the most effective solution to your concern.
Kind regards, Team BetterMe
The app is awesome 💪🏻
The app. Is the most motivating, cool fun app. I was so satisfied with it! Makes working out so easy! It’s very very convenient. On the app you have so many options of tracking what you eat, what you drink - it’s really affective.
Also I want to send a big thanks to the team of costume service- you are awesome!!!!! I had a problem & they came through for me big time!!!!
I will continue working out with the app asap .
Thank you ♥️♥️♥️♥️
November 12, 2024
Unprompted review
Reply from BetterMe: Mental Health
Hello,
We are so grateful for this wonderful review, both about the app content and your recent interaction with our customer care team 🙌️
We are glad to know that we have successfully addressed your request. So if ever any additional assistance is required, you can easily contact us via email, and we will take care of you and make sure that your experience is nothing but smooth and pleasant 😉️
Kind regards, team BetterMe
Quick answer and good support
I made contact because I couldn’t get access to my plan and I got a quick answer by email and they even try to explain it to me in my original language. I’m happy with the service
November 12, 2024
Unprompted review
Reply from BetterMe: Mental Health
Hello,
Mariana, we greatly appreciate you letting us know that your request has been successfully resolved.
Whenever any help is required, our team would be more than happy to assist and share advice on app usage.
Wishing you an amazing journey 🙌️
Kind regards, team BetterMe
Great app Where you can do al kinds of…
Great app Where you can do al kinds of things to feel better. Service and contact with customer service is very quick and helpfull.
November 12, 2024
Unprompted review
Reply from BetterMe: Mental Health
Dear Eveline,
Thank you kindly for leaving your feedback.
It makes us happy to know that your experience both with the app and with our team has been satisfying.
You can always contact us via email if you ever need any help or advice 😉️
Kind regards, team BetterMe
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Proactive Customer Service!
I inquired (via email) about my Better Me Pilates box and within an hour or so I received a response with the tracking number number included! Great Customer Service Team!!!
November 12, 2024
Unprompted review
Reply from BetterMe: Mental Health
Hello,
Thank you for your kind review of your experience with BetterMe. Your time and effort are greatly appreciated.
Thalia, if you ever need any assistance, we would be more than happy to help 😉️
Kind regards, team BetterMe
Got a refund when looking for it..
Got a refund when looking for it... very fast and efficient
November 12, 2024
Unprompted review
Reply from BetterMe: Mental Health
Hello Thomas,
Thank you so much for leaving your comment about our service.
We are always glad to help with any questions and requests.
Kind regards, team BetterMe
My query was responded to promptly and…
My query was responded to promptly and efficiently. Very impressed with the service provided.
November 8, 2024
Unprompted review
Reply from BetterMe: Mental Health
Hello,
We greatly appreciate your comment, and we are glad that you are satisfied with recent communication with our team.
If any further help is needed, we are always just one email away.
Kind regards, team BetterMe
Prompt answers and resolution to my…
Prompt answers and resolution to my subscription query.
November 12, 2024
Unprompted review
Reply from BetterMe: Mental Health
Hello,
We are so happy that your recent experience with our team was smooth and pleasant! Thanks a lot for sharing this feedback with us and other users.
Whenever any questions arise, our team is always at your service!
Kind regards, team BetterMe
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Customer service
Very prompt and professional response from the customer service team.
November 4, 2024
Unprompted review
Reply from BetterMe: Mental Health
Hello Greg,
We greatly appreciate your comment regarding your recent experience.
Your satisfaction is our priority. And we are glad that we could help you effectively.
If there is anything else that we can do for you, don't hesitate to contact us via email at any time.
Kind regards, team BetterMe
This very sad ,
This is very sad ,
People are getting on this app to get help for the traumas but they are finding other problems.
I was just about to buy this app ...but after reading all the comments...no thank you
August 3, 2024
Unprompted review
Reply from BetterMe: Mental Health
Hello!
Thank you for your feedback. We deeply regret the unfavorable impression you’ve formed concerning our services in this specific scenario. Please email us at trust@betterme.world, or send us a 7-digit ID number from the auto-reply here. We would gladly assist you. We encourage you to get in touch, as we deeply value your input and treat it with the utmost seriousness.
Looking forward to your reply.
Kind regards, Team BetterMe.
I canceled my subscription but it still…
I canceled my subscription but it still wants to charge money please help
July 7, 2024
Unprompted review
Reply from BetterMe: Mental Health
Hello Dilara!
Thank you for your feedback. Please email us at trust@betterme.world, or send us a 7-digit ID number from the auto-reply here. We would gladly assist you with your request and work towards finding a solution. We encourage you to get in touch, as we deeply value your input and treat it with the utmost seriousness.
Looking forward to your reply.
Kind regards, Team BetterMe.
I wanted to experience just one week…
I wanted to experience just one week with BetterMe… Whatever the reason money was taken from my account when I didn’t want to continue after that one week. I wrote to BetterMe to explain my point of vue. I was understood, and reimbursed in a short time. I am grateful for the service, honesty, seriousness of this company, which I am happy to recommend.
June 26, 2024
Unprompted review
Reply from BetterMe: Mental Health
Hello Catherine,
Thank you so much for leaving your comment about our service.
We are always glad to help with any questions and requests.
Kind regards, team BetterMe
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I’ve never regretted buying it
This is the best app for keep yourself motivated and focused. I love interface, personal exercises and reminder function. This is my best investment so far.
June 24, 2024
Unprompted review
Reply from BetterMe: Mental Health
Hello Inna,
Thanks a lot for sharing your amazing feedback! We are truly pleased to know that you enjoy your health routine ;)
And if ever any advice is needed, you can easily contact us at any time.
Kind regards, team BetterMe
The excellent customer service…
The customer service I received was really good. An issue whereby I appeared to have got an account and one said was cancelled so I didn’t realise I had a different one to cancel. Cancelled and refund received really quickly. Very pleased
June 16, 2024
Unprompted review
Reply from BetterMe: Mental Health
Hello Jill,
We are so happy that your recent experience with our team was smooth and pleasant! Thanks a lot for sharing this feedback with us and other users.
Whenever any questions arise, our team is always at your service!
Kind regards, team BetterMe
I am happy with the last communication…
I am happy with the last communication with the BetterMe team, I have requested a refund for a subscription I was charged. But I can't follow any schedule. They made me many very attractive offers but I am unable to follow any program. Nevertheless, they were kind and refunded my money.
June 20, 2024
Unprompted review
Reply from BetterMe: Mental Health
Hello Tatjana,
Thank you for leaving a comment about your experience.
We do our best to assist our user with their requests. And we are pleased to know that you are happy with the outcome.
Don't hesitate to contact us again whenever you need any help. Our team is just one email away.
Kind regards, team BetterMe
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