Better Mobility Limited Reviews 

We have now bought three wheelchairs from Better Mobility, including both custom manual and powered chairs, as well as various parts and accessories, and have used them for servicing several chairs.

The team are incredibly responsive, helpful and knowledgeable. On one occasion, another company overseas had measured a custom wheelchair incorrectly and was about to place the wrong order - Better Mobility reassessed the measurements, identified the problems and made sure the chair was ordered correctly. When we later had an issue with a component on a wheelchair supplied by Better Mobility, they resolved it promptly and free of charge.

They are flexible and willing to find solutions, including working with us when we were outside the UK. The whole team has been a pleasure to deal with, particularly seating specialists Llewy and Andy. We would definitely recommend Better Mobility.

Horrendous customer service, appalling considering this business deals with predominantly older/vulnerable people.
The manger was rude, ignorant and blatantly had no customer service skills.
Would never recommend this shop as there is no ‘aftercare’ once purchasing an item. Go to a bigger retails store that values their customers.

Had to make a speedy purchase to enable a family member to have a holiday abroad. Purchase process was stress free, and Llewy and colleagues provided an excellent service before and after sale. Would definitely recommend

My experience with Better Mobility was excellent, particularly the sales person who was friendly and knowledgeable from first contact to final delivery.

I have SMA and a full spinal fusion and required a properly assessed wheelchair with specialist seating support. At no point was I given a seating assessment, despite this being essential for my condition. The wheelchair supplied did not meet my postural needs and has contributed to ongoing issues from increased mechanical stress through my spine.

On delivery, there was no proper check that I was correctly positioned. I have blamed myself at times, but I did ask the right questions for my needs. Additionally, the headrest was fitted while my head was allowed to fall backwards.

I was later told I had requested a less supportive setup because I was “going travelling”, which is not accurate. My chair is approximately 90kg, non-folding, and not designed for travel in that way. I also understand the company does have a seating specialist, so I am unclear why I was not referred to them for assessment, rather than having my setup managed without that specialist input and more as a product provision. Other seating specialists I have seen since have expressed surprise that I was placed in that system.

As someone completely non-ambulant who remains in their wheelchair at all times (including in the car), I would expect a clinical-level seating assessment as standard. Instead, I was left with equipment that was not suitable for my needs. I will now always seek a fully assessed setup with physiotherapy involvement.

In response to the reply:

You called me once; because I struggle to speak on the phone, we then communicated by email.

The 90kg wheelchair doesn’t fold. I have a severe neuromuscular condition and travel while seated in my wheelchair. My symptoms began shortly after being placed in the seating system you sold me, despite no seating assessment being carried out. Given my complex needs, I cannot understand why I was not referred to a seating specialist or offered a proper assessment.

The NHS Wheelchair Service told me they do not approve seating systems, only issue vouchers. In addition, I had to visit a dealership in Australia because my wheelchair had been programmed incorrectly by your technician, with the forward and reverse speed settings configured the wrong way around, even though I flagged it and was told it’s fine it’s just new. The first half of my trip of a lifetime was ruined as was going at snail speed.

Specialists I have consulted since have all stated that someone with my condition should never have been moved to such a fundamentally different seating system without proper assessment and clinical oversight.

What I keep coming back to is that I specifically asked whether a canvas backrest would be suitable for me. You told me it would be, and I trusted your advice. By the time I recognised something was wrong and changed my seating, the damage had already been done. Every person I see in an electric wheelchair has solid appropriate seating and it’s upsetting I was not treated with care.

Very happy with the new wheelchair. The team were flexible in arranging appointments for the assessment and the pick up. Both of the assessors were knowledgeable about their stock and what we could order and most especially they knew about my daughters ergonomic needs so that she is supported and comfortable. I also felt that they were sensitive to my budget in a very positive way.

I've been a wheelchair user for over forty years, so I know good service when I see it. Last week, I visited Better Mobility to have my new power chair set up, and it was first class from start to finish.

Andy took real care getting everything right — footplates, armrests, backrest — all adjusted to the correct heights. He also took me through all the controls, patiently and thoroughly. Nothing was rushed.

The rest of the team was just as welcoming. Plenty of tea, plenty of biscuits, and plenty of banter.

I've been in a lot of wheelchair showrooms over the years. Better Mobility is the best. They clearly take real pride in what they do — and it shows.

On both of my visits all of the staff have been so friendly, knowledgeable and helpful. I now have a super set up and nothing was too much problem for the staff to tweak and adjust to get it just right for me.

Having been stuck without a wheelchair for months I found something suitable and affordable and literally collected within days, now zoom zoom I’m off out and about again!

The issue I had with my wheelchair has been resolved. BetterMobility have reacted quickly and very satisfactorily.

Had a great experience with Better Mobility. Rebecca is super helpful, efficient and went out of her way to find out the information quickly. Thank you!

I ordered a wheelchair cushion a month ago and was led to believe this would take 7 to 10 days to deliver. A week before I am due to travel I chased the order on the 16th working day and was informed that the item should be with me soon and the person I was dealing with said she would get back to me. 5 days later I phone to chase the order as no one called me back and I was informed the item would take another 2 months to deliver.

Why do company’s never seem to manage the expectations of their customers? So now I have to wait for a refund and look elsewhere for my cushion. I would have been happy to buy another product from them, but I am now put off from buying anything from this company.

I survive on a war pension and cannot afford to have my limited funds held with a company that fails in the management of the customers needs and expectations.