Update - 22 Nov 2025 I have been contacted by Astral at BetterRoaming, and she has been excellent. My overpayments have now been refunded and her service has been excellent. I cancelled my pl... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I bought my daughter a cellular Apple Watch for Christmas and connected a plan through Better Roaming. The plan did not connect to my iPhone which was disappointing for Christmas Day as my daughter co... See more
Company replied
We use this watch for my 10 year old when she’s around the neighborhood with friends. Unfortunately, I’d say it doesn’t receive calls or messages about a third of the time. Sometimes she receives mess... See more
Company replied
This is a very good service for a person who has no cellular phone. Most of the applications— weather, stocks, heart, exercise— work well. In Australia, this is a “best of breed” offering. The pric... See more
Company replied
Contact info
1GLOBAL Holdings B.V. The Valley - Beethovenstraat 505, 1083HK, Amsterdam, Netherlands
- https://support.jira.1global.com/helpcenter/BetterRoaming/
- betterroaming.com
3.8
Great
259 reviews
Replied to 83% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Works well but needs a specific setup
Works well but needs a specific setup. I had to pair the child’s watch on my iPhone with “set up for a family member”
Support was very good
February 25, 2026
Unprompted review
Reply from BetterRoaming
Dear Richard,
Thank you for your kind words and for sharing your experience!
We’re glad everything is working well. You’re right, when setting up a child’s watch, choosing “Set Up for a Family Member” in the Watch app on the iPhone is important. This step is also outlined on our website here: https://www.betterroaming.com/watches/apple-watch-family-how-to-install/, so it’s great you highlighted it for other customers.
We’re also happy to hear you had a positive experience with our support team. If you ever need anything else, we’re always here to help!
Kind regards,
BetterRoaming Support Team
Helpful and patient and called back
Helpful and patient and called back
February 24, 2026
Unprompted review
Reply from BetterRoaming
Dear Lauren.
Thank you for taking the time to share your feedback.
We’re very pleased to hear that you found our team helpful and patient, and that the follow-up call was appreciated. Taking the time to support our customers properly is very important to us, so it’s encouraging to know this made a positive difference to your experience.
Thank you again for your feedback, and please don’t hesitate to get in touch if we can assist you further.
Kind regards,
BetterRoaming Support Team
Reply from BetterRoaming
Dear Mario,
Thank you for taking the time to share your experience, we truly appreciate your kind words. Knowing we’ve made such a positive impact motivates us to keep delivering our very best.
Should you need any assistance in the future, we’re here to help.
Kind regards,
BetterRoaming Support Team
Coverage is horrendous
Coverage is horrendous. Hardly ever works for calls or texts. GPS tracking never works. Expensive tech jewellery
February 17, 2026
Unprompted review
Reply from BetterRoaming
Dear Paul,
We’re very sorry to hear that you are experiencing issues with your Apple Watch. This is certainly not the level of service or experience we aim to provide.
A member of our team has already reached out to you to gather some additional information. To help us resolve this as quickly and efficiently as possible, we kindly ask that you reply directly to their email with the requested details. This will allow us to investigate further and support you appropriately.
We’re fully committed to improving your experience and ensuring you feel confident and satisfied with our service moving forward.
Kind regards,
BetterRoaming Support Team
Impeccable customer service
Impeccable customer service. For someone who isn’t tech savvy what so ever, they gave me easy, step by step instructions to set my sons watch up. Highly recommend !!!
February 14, 2026
Unprompted review
Reply from BetterRoaming
Dear Jessie,
We are very pleased to hear that you were satisfied with our service!
It is important to us to facilitate your experience by offering personalised and effective support.
Please do not hesitate to reach out to us again if you have any other questions.
Kind regards,
BetterRoaming Support Team
I made a mistake while registering the…
I made a mistake while registering the device. There were instructions on the website to fix it. However, I didn't want to take a chance. Astral communicated with me suo moto as the plan remained unactivated. He helped fix it - was with me from start to finish- and sought confirmation that everything was working. This is an example of awesome customer service. I would highly recommend the product/ service.
February 14, 2026
Unprompted review
Reply from BetterRoaming
Dear Ravi,
We are delighted to hear about your experience with Astral!
We aim to be there with you every step of the way, providing immediate, personable support you can rely on at all times.
Please feel free to contact us again if there is anything else we can assist you with.
Kind regards,
BetterRoaming Support Team
Australian parents need to know about BetterRoaming!
BetterRoaming is the only service provider in Australia that allows parents to set up an Apple Watch for a child without them requiring a mobile phone. More parents need to know this! Set up with BetterRoaming was quick, easy and instant - all done in a few minutes on Christmas Day! We live in a rural area and coverage is comparable to the ‘big’ phone companies. At only $99 for 12 months, we HIGHLY recommend other Australian parents use BetterRoaming. ⭐️⭐️⭐️⭐️⭐️
December 25, 2025
Unprompted review
Reply from BetterRoaming
Dear Customer,
We truly appreciate you taking the time to share your feedback!
It is our pleasure to ensure that our service is accessible to all families in Australia and around the globe.
Please do not hesitate to contact our Support Team with any questions or for assistance. We will be happy to help!
Kind regards,
BetterRoaming Support Team
Best telco customer service EVER
I was very surprised when BetterRoaming contacted ME! They could see I was having issues installing a new plan on my child's watch. The person I was emailing was very helpful and informative. I cannot fault their customer service.
February 9, 2026
Unprompted review
Reply from BetterRoaming
Dear Jody,
We are pleased to hear about your positive experience with our Support Team!
Our priority is to ensure that you receive all the help you need to access and enjoy our service.
If you ever need any further assistance, please do not hesitate to reach out to our team. We will be more than happy to help you once again!
Kind regards,
BetterRoaming Support Team
Reply from BetterRoaming
Dear Quin,
Thank you for the kind review.
We’re glad to hear the response was prompt and the answers were accurate.
Should you need any further support in the future, we’re here to help!
Kindest regards,
BetterRoaming Support Team
Astral was awesome!
Astral was so patient with getting my watch connected. He evens calls back when the call dropped out. He made sure all issues were sorted before hanging up.
Thank you Astral
February 10, 2026
Unprompted review
Reply from BetterRoaming
Dear Karen,
We are very pleased to hear about your experience with Astral!
We aim to provide personable and effective support, so please do not hesitate to reach out to us again if there is anything else we can do for you.
Kind regards,
BetterRoaming Support Team
Prompt service
Prompt service, offering detailed guidance and solutions
February 9, 2026
Unprompted review
Reply from BetterRoaming
Dear Martin,
We are pleased to hear that you were satisfied with our service!
Please do not hesitate to reach out to us again if there is anything else we can assist you with.
Kind regards,
BetterRoaming Support Team
Astral went above and beyond to help me…
Astral went above and beyond to help me resolve my issue, he guided me step by step, and was very patient and kind. His customer service was top notch and I highly recommend this service you don’t find good old customer service like this anymore thanks Astral
February 9, 2026
Unprompted review
Reply from BetterRoaming
Dear Customer,
We appreciate your taking the time to share your positive experience with Astral!
Our team strives to be there with you every step of the way. Please do not hesitate to reach out to us whenever you need assistance, as it is our utmost pleasure to help.
Kind regards,
BetterRoaming Support Team
Astral was brilliant he made sure to…
Astral was brilliant he made sure to contact me within my preferred timeframes. Trouble shooting the issues, which were figured out to be mine by entering incorrect numbers. Regardless of fault he made sure that I finished the phone call with a set up watch data connection while also ensuring I only finished with one singular service.
February 9, 2026
Unprompted review
Reply from BetterRoaming
Dear Sam,
Thank you so much for sharing your feedback!
We are very pleased to hear about your positive experience with Astral who ensured that all questions were addressed in one single service.
Please do not hesitate to contact us if there is anything else we can help you with.
Kind regards,
BetterRoaming Support Team
Unbelievable Tech support
In all my life, I’ve never had such a proactive support from a tech company. Astral contacted me to ask if I needed assistance as he noted I had not yet installed my Better Roaming plan after a week of purchasing. Indeed I did need help, and Astral rang promptly to patiently and clearly explain the issue and walk me through it. The issue was fixed and he made several follow ups to make sure was all ok.
I am still in disbelief a telco would make such attempts to support such a small user with onboarding. Thanks Astral for the incredible initiative and patience.
February 6, 2026
Unprompted review
Reply from BetterRoaming
Dear Craig,
We are very pleased to hear about your experience with Astral!
It is our pleasure to ensure that all our users have access to personable and effective support, and are satisfied with our service.
Please do reach out to us whenever needed. We will be more than happy to help.
Kind regards,
BetterRoaming Support Team
Fantastic support
Fantastic support from a person not a robot. Helpful and clear in problem solving.
February 7, 2026
Unprompted review
Reply from BetterRoaming
Dear Tian,
We appreciate your taking the time to share your feedback!
Our aim is to provide clear, effective, and personable support.
Please do not hesitate to contact us again if there is anything else we can assist you with.
Kind regards,
BetterRoaming Support Team
Astral was great to deal with and amazing knowledge to help me resolve my problem.
Astral was great to deal with, his helped me resolve my problem with great knowledge.
February 6, 2026
Unprompted review
Reply from BetterRoaming
Dear Lisa,
Thank you so much for taking the time to share your feedback.
We are pleased to hear that you had a positive experience with Astral's service.
Please do not hesitate to reach out to us again if there is anything else we can help you with.
Kind regards,
BetterRoaming Support Team
Reply from BetterRoaming
Dear Customer,
We are pleased to hear that you are satisfied with our service!
Please do not hesitate to reach out to us whener you need assistance. We will be happy to help.
Kind regards,
BetterRoaming Support Team
Helpful customer service.
February 5, 2026
Unprompted review
Reply from BetterRoaming
Dear Sandra,
Thank you for your kind feedback!
We’re glad to hear that you found our customer service helpful. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Kind regards,
BetterRoaming Support Team
Apple watch SE 3 cellular plus GPS/better roaming
Thank you for your feedback, but we need to know when a solution will be available. Will it be in a week, a month, or a year? We need to know.
February 4, 2026
Unprompted review
Reply from BetterRoaming
Dear Ines,
Thank you for following up. We understand the need for clarity around timing.
The issue you’re referring to only affects the latest Apple Watch models released last September (Apple Watch Series 11, Apple Watch Ultra 3, and Apple Watch SE 3). All other Apple Watch models continue to work as expected.
Our team is actively working on a solution, and we expect this issue to be fully resolved within this year. However, we’re unable to share a more precise date at this stage.
We’d also like to mention that Trustpilot allows existing reviews to be updated at any time, which helps us follow up more easily on the original feedback and provide further information or clarification on the original issue that was raised. That said, we appreciate you taking the time to share your concerns.
If you need any further assistance with any other matter, please feel free to reach out to our support team directly through our Help Center at www.betterroaming.com/support , and we’ll be happy to help. Simply scroll to the bottom of the page and click the blue banner labeled “Contact Support.”
Kind regards,
BetterRoaming Support Team
Troubleshoot
Astral was really patient towards the troubleshooting process. Problem solved on the same evening. Appreciated his help
February 3, 2026
Unprompted review
Reply from BetterRoaming
Dear Audrey,
Thank you for taking the time to leave this review.
We’re very happy to hear that Astral was able to help and resolve the issue quickly. Please feel free to reach out again if there’s anything else we can assist you with.
Kindest regards,
BetterRoaming Support Team
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