Update - 22 Nov 2025 I have been contacted by Astral at BetterRoaming, and she has been excellent. My overpayments have now been refunded and her service has been excellent. I cancelled my pl... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I bought my daughter a cellular Apple Watch for Christmas and connected a plan through Better Roaming. The plan did not connect to my iPhone which was disappointing for Christmas Day as my daughter co... See more
Company replied
We use this watch for my 10 year old when she’s around the neighborhood with friends. Unfortunately, I’d say it doesn’t receive calls or messages about a third of the time. Sometimes she receives mess... See more
Company replied
This is a very good service for a person who has no cellular phone. Most of the applications— weather, stocks, heart, exercise— work well. In Australia, this is a “best of breed” offering. The pric... See more
Company replied
Contact info
1GLOBAL Holdings B.V. The Valley - Beethovenstraat 505, 1083HK, Amsterdam, Netherlands
- https://support.jira.1global.com/helpcenter/BetterRoaming/
- betterroaming.com
3.8
Great
259 reviews
Replied to 83% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bad customer services
It is a nightmare to contact BetterRoaming to resolve an issue! They have an Australian Phone number but no one ever picks up the call. Online request for support still waiting for support after nearly a day after submission…very frustrating
February 2, 2026
Unprompted review
Reply from BetterRoaming
Dear Connie,
Thank you for sharing your experience and for giving us the opportunity to assist.
We’re sorry to hear that you’re experiencing an issue that requires our support, and we sincerely apologise that you haven’t yet received assistance from our team.
From your comments, it appears that you have already submitted a support request. If so, please reply to our email with the email address you used to create the request, along with the case number you received, so we can locate it and assist you as quickly as possible.
We’re committed to providing you with the support you need and look forward to resolving this for you.
Best regards,
The BetterRoaming Support Team
I had a very helpful person guiding me…
I had a very helpful person guiding me step by step, excellent service
February 2, 2026
Unprompted review
Reply from BetterRoaming
Dear Mariana,
Thank you for your feedback!
We’re really pleased to hear that you received clear guidance and felt well supported throughout your experience.
Your kind words truly mean a lot to our team!
Kindest regards,
BetterRoaming Support Team
Easy and affordable
Just an easy , chapter alternative to adding an Apple
Watch for your child to your account . Way more expensive with a provider .
February 1, 2026
Unprompted review
Reply from BetterRoaming
Dear Customer,
Thank you for your feedback!
We’re very pleased to hear that you find our Apple Watch plans to be a straightforward and cost-effective option; that’s exactly what we aim to deliver for all our customers.
Should you need any assistance, please don’t hesitate to reach out. We’re always happy to help.
Kind regards,
BetterRoaming Support Team
Apple Watch Plan for Kids - Super!
I was looking for a solution to a way of keeping in touch with my child who is entering high school this year. I didn't want to give my child a phone so decided to give him an Apple Watch with a data plan and "screen time" setup that allows me limit his "online exposure". None of the telcos in Australia had suitable "standalone" apple watch plans so ended up using Better Roaming. Onboarding was easy-as! However, I had some issues adding the plan to the watch (because I use Telstra on my phone) and therefore I put off adding the Better Roaming plan to my sons watch. Astral from Better Roaming noticed I had not activated the recently purchased plan and reached out to me to sort out the issue. Issue was sorted in minutes with a workaround and voila the Apple Watch works a treat! I can't be happier with the service so far!
January 30, 2026
Unprompted review
Reply from BetterRoaming
Dear Fahed,
Thank you for taking the time to share your experience.
We’re very pleased to see that our team was able to quickly identify the activation issue and resolve it for you. We’ll be sure to pass along your kind feedback to Astral.
It’s great to know everything is now working smoothly and that you’re happy with the service.
Please don’t hesitate to reach out if you require any further assistance in the future.
Kindest regards,
BetterRoaming Support Team
Apple Watch mobile plan install
Nothing was too hard, easy to follow, took his time. Appreciate your work Astral!
January 28, 2026
Unprompted review
Reply from BetterRoaming
Dear Mariana,
Thank you for your kind review.
We’re pleased to see that the process was clear and easy to follow, and that Astral dedicated the time needed to ensure everything was thoroughly explained.
Your feedback is greatly appreciated, and we remain at your disposal should you need any assistance in the future.
Kindest regards,
BetterRoaming Support Team
Great support provided for investigating a network issue
Astral and his team were great at trying to sort an issue I had when trying to call my son’s Apple Watch which was on the better roaming network. After investigating the issue for me it turned out the problem was with my own network provider. After contacting them the issue was resolved quickly.
January 23, 2026
Unprompted review
Reply from BetterRoaming
Dear Christopher,
Thank you so much for sharing this!
We’re really glad to see that Astral and the team worked with you to investigate the issue and pinpoint the root cause. It’s great to hear that the problem was resolved quickly once you contacted your provider.
We truly appreciate your kind words and are always happy to help whenever you need us.
Kindest regards,
BetterRoaming Support Team
The customer service is great
The customer service is great. Very patience to instruct me how to set up the cellular data.
January 20, 2026
Unprompted review
Reply from BetterRoaming
Dear Hairu,
Thank you so much for sharing your experience!
We’re really happy to hear that our team could help you get set up with your Apple Watch and make the process easier for you. We truly appreciate your kind words and are always here if you need any assistance.
Kindest regards,
BetterRoaming Support Team
Connection failure
Astral is very patiently awaiting and trying to solve the problem.
December 18, 2025
Unprompted review
Reply from BetterRoaming
Dear Jess,
Thank you for taking the time to share your review. We’re really pleased to hear that our team, and Astral in particular, has been supportive while helping you work through the connection issue.
Please don’t hesitate to reach out if you need anything further; we’re always happy to help.
Kindest regards,
BetterRoaming Support Team
I had an amazing experience with Astral of BetterRoaming
I had an amazing experience with BetterRoaming today. The instructions for pairing my son’s Apple Watch to my I phone were clear, but we encountered a digital hiccup during the process. Astral talked me through each step, patiently helped troubleshoot the issue and stayed on the ph with me while we tested everything to make sure it was working properly. His personal and supportive approach was much appreciated.
Thanks again for the excellent help!
January 15, 2026
Unprompted review
Reply from BetterRoaming
Dear Emma,
Thank you for the kind words!
We’re so glad Astral could help you through the setup and stay with you until everything was sorted. We’ll be sure to pass this along to him.
Thanks again for being part of BetterRoaming!
Kindest regards,
BetterRoaming Support Team
Great service for kids’ Apple Watches
Great service for kids’ Apple Watches. Everything works well, and customer support is responsive and helpful. Looking forward to the upcoming VoLTE improvement with Orange.
December 26, 2025
Unprompted review
Reply from BetterRoaming
Dear Jen,
Thank you so much for the review!
We’re really happy to hear that everything is working well with your kids’ Apple Watches and that our support team was there when you needed.
It means a lot to us that you took the time to share your experience.
Kindest regards,
BetterRoaming Support Team
Made an extra effort to call back on a…
Made an extra effort to call back on a number of occasions, then patiently worked through the issue to resolve it
January 12, 2026
Unprompted review
Reply from BetterRoaming
Dear Matt,
Thank you for taking the time to share your feedback.
We’re really pleased to hear that our team followed up with you and took the time to work through the issue until it was resolved.
We know how important clear and consistent support is, so it’s great to know this made a positive difference.
Should you need any additional support, our team will be happy to help.
Kindest regards,
BetterRoaming Support Team
Astral was extremely patient and…
Astral was extremely patient and helpful. I was also very knowledgeable and resolved our issues swiftly.
January 12, 2026
Unprompted review
Reply from BetterRoaming
Dear Debbie,
Thank you for taking the time to leave a review.
We’re really pleased to hear that Astral was patient, helpful, and resolved the issue swiftly. We’ll be sure to share your kind feedback with him.
Please feel free to reach out if you need any further support.
Kindest regards,
BetterRoaming Support Team
Avg coverage
Avg coverage. Feels like a waste of money. Looking for an alternative to this service to use with my daughter Apple Watch.
January 12, 2026
Unprompted review
Reply from BetterRoaming
Dear Trent,
Thank you for taking the time to share your feedback. We’re sorry to hear about the issues you’ve experienced with your daughter’s Apple Watch.
We’d like to look into the issues you’ve encountered and provide the appropriate support. To help us do so, please submit a support request through our Help Center at
https://support.jira.1global.com/helpcenter/BetterRoaming/
so our team can assist you directly and promptly.
If you’ve already submitted a request, please kindly reply to the email we sent with your case number and the email address used to create the ticket.
We’re here to help and work toward improving your experience.
Kind regards,
The BetterRoaming Support Team
Connect child’s Apple Watch with Better Roaming
Better Roaming made it possible to connect my daughter’s Apple Watch to calls and Internet without her having an IPhone. Australian Telcos refused the service unless I had purchased the watch from them on a “never never”plan. Easy to set up, no price increases in 12 months
January 14, 2025
Unprompted review
Reply from BetterRoaming
Dear Richard,
Thank you so much for taking the time to share your experience.
We’re delighted to hear that our Apple Watch plan made it easy for your daughter to use her Apple Watch for calls and internet without needing an iPhone.
We’re committed to offering families flexible, affordable options, and it’s great to know this has made a difference for you.
If you ever need assistance, our support team is always happy to help.
Kindest regards,
BetterRoaming Support Team
Astral of better roaming helped get…
Astral of better roaming helped get outr sons watch up and running. Thank you
December 30, 2025
Unprompted review
Reply from BetterRoaming
Dear Louise,
Thank you for your kind review.
We’re really glad Astral was able to help get your son’s watch up and running. If you ever need any further assistance, our team is always happy to help!
Kindest regards,
BetterRoaming Support Team
Very fast and competent help to solve…
Very fast and competent help to solve our problem.
December 31, 2025
Unprompted review
Reply from BetterRoaming
Dear Tobias,
Thank you for the kind review.
We’re really glad we could sort the issue quickly for you. Should you need any further support in the future, we’re here to help!
Kindest regards,
BetterRoaming Support Team
Very helpful when I accidentally bought…
Very helpful when I accidentally bought two esims and they refunded me. Thanks
December 31, 2025
Unprompted review
Reply from BetterRoaming
Dear Nikita,
Thank you so much for sharing your experience. We’re glad we could help and get the refund sorted for you.
If you ever need any further assistance, please don’t hesitate to reach out, we’re always happy to help.
Kind regards,
BetterRoaming Support Team
Reply from BetterRoaming
Dear Emma,
Thank you for sharing your experience.
We’re delighted to see that you found our service helpful and that you are very pleased with your experience.
We strive to provide the best possible customer support, and your kind words motivate us to continue doing so.
We remain at your disposal for any assistance you may need in the future.
Kind regards,
BetterRoaming Support Team
Customer service was spot on I was…
Customer service was spot on I was having issues with connecting the Apple Watch and Astral was so helpful even over the Christmas period
December 28, 2025
Unprompted review
Reply from BetterRoaming
Dear Simone,
Thank you for taking the time to leave your review! We’re delighted to hear that our customer service was able to help you with connecting your Apple Watch.
Your kind words mean a lot to Astral and the team, and we’re always here if you need any further support.
Kindest regards,
BetterRoaming Support Team
Installation had a few issues
Installation had a few issues, but the customer service was awesome, helped immensely and kept offering another solution when others didn’t work
December 26, 2025
Unprompted review
Reply from BetterRoaming
Dear Brett,
Thank you for your feedback! We’re sorry to hear there were a few issues during installation, but we’re really pleased that our customer service team was able to support you and find solutions along the way.
Your patience and kind words mean a lot to us, and we’re always here if you need any further help.
Kindest regards,
BetterRoaming Support Team
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