Just back from a holiday in New Zealand where I insisted on the basic rar rental insurance policy with SNAP Rentals. This was backed up by my Bettersafe Excess Policy. Two mishaps while away. S... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Have used many times, straightforward and can even get a 10% discount code to make cheaper. So far I have never had to use the actual insurance, but so much better value than buying from the car hirer... See more
Company replied
Very very easy process to purchase XS Protection insurance for an up and coming car hire trip to France. Premium was fantastic value for money with 7 days cover from Bettersafe.com costing only margin... See more
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Have used for a number of years. Unfortunately had a problem with a pothole in France. Hire car company charged for excess for damage. Better safe claim was handled immediately with clear instructions... See more
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Company details
Written by the company
Bettersafe.com is an insurance broker that specialises in selling excess products like car hire excess insurance, private car excess insurance, home excess insurance, travel insurance, income protection insurance, commercial vehicle excess insurance and gap insurance.
Contact info
Unit 2, Building A, Marvan Court, 1 Waldegrave Road, TW11 8LZ, Teddington, United Kingdom
- +44 (0) 20 3740 4431
- enquiries@bettersafe.com
- bettersafe.com
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Excellent service as always and so easy…
Excellent service as always and so easy to renew the cover
May 14, 2026
Reply from Bettersafe.com
Hello Graham, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
Always felt safe using this cheaper…
Always felt safe using this cheaper alternative to hire company excess protection insurance. Used for several years but only had to use it 2 years ago for the first time. They paid out with no quibble over the claim. Excellent service. I have paid again for 2026/7.
April 8, 2026
Reply from Bettersafe.com
Hello Eric, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
Great service
Very easy to contact them when making a claim and prompt payment.
Easy to renew online
May 12, 2026
Reply from Bettersafe.com
Hello Marie, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
Thankfully I didn’t need to make use of…
Thankfully I didn’t need to make use of the policy but it was reassuring to know it was there.
April 6, 2026
Reply from Bettersafe.com
Hello Alan, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
Have used for a number of years
Have used for a number of years. Unfortunately had a problem with a pothole in France. Hire car company charged for excess for damage. Better safe claim was handled immediately with clear instructions for photos of accident etc. Received claim three days later. Very confident in their support and service
July 1, 2025
Reply from Bettersafe.com
Hello Julian, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
Dead easy to use.
May 6, 2026
Reply from Bettersafe.com
Hello Eamonn, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
Every thing was simple which made…
Every thing was simple which made things so much easier. Thank you!
May 6, 2026
Reply from Bettersafe.com
Hello Harry, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
Have used the last few years for Car…
Have used the last few years for Car Hire Excess Insurance cover for our annual trip to Spain. It suits our needs and they have provided competitive price plus 10% discount for return custom and most importantly avoids the pressure selling when collecting the car which we had experienced in the past
May 3, 2026
Reply from Bettersafe.com
Hello Helene, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
Reply from Bettersafe.com
Hello Bill, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
Fantastic service- I have had my policy…
Fantastic service- I have had my policy for a few years and never had to claim- this week submitted a claim on Wednesday and money in my account Thursday- no questions no hassle. Awesome highly recommend.
April 30, 2026
Unprompted review
Reply from Bettersafe.com
Hello Sally Anne, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
Reply from Bettersafe.com
Hello Adrian, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
As usual the staff were great this time…
As usual the staff were great this time it was Katie very easy on the phone nice to deal with a human being as opposed to a machine 👍😀
April 30, 2026
Reply from Bettersafe.com
Hello Frank, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
Reply from Bettersafe.com
Hello Mark, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
Reply from Bettersafe.com
Hello Frank,
Thank you for taking the time to share your feedback. We’re very sorry to hear about the difficulties you experienced when trying to connect with our call centre.
Please be assured that we are currently investigating this issue to understand why calls may have been dropping and to prevent it from happening again.
We truly appreciate your continued trust in choosing a policy with us and hope this experience won’t discourage you from using our services in the future.
Once again, we sincerely apologise for any inconvenience caused.
Best Wishes, The Bettersafe Team.
Very easy to buy
April 22, 2026
Reply from Bettersafe.com
Hello Anthony, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
Excellent gap insurance very well…
Excellent gap insurance very well priced with good cover. Will buy again and again!
March 17, 2026
Reply from Bettersafe.com
Hello Michael, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
Reply from Bettersafe.com
Hello Steve, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
Pease of mind and avoids car hire…
Pease of mind and avoids car hire nightmares and overcharges of excess
April 20, 2026
Reply from Bettersafe.com
Hello, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
Service with a Capital S
April 17, 2026
Unprompted review
Reply from Bettersafe.com
Hello Graham, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
Extremely helpful and friendly staff…
Extremely helpful and friendly staff helped me navigate a complicated set up needed for worldwide insurance. Thank you!
April 15, 2026
Reply from Bettersafe.com
Hello Ruth, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
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