BetterSafeRadio.com Reviews 

992
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 131 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional product quality, noting that the robust radios deliver outstanding performance, reliable power, and highly useful daily operating features. Consumers also deeply appreciate the incredibly fast shipping times, professional service, and the meticulous packaging that consistently ensures items arrive safely without any damage. Furthermore, people consistently describe the customer support as top notch, pointing out that staff members answer questions quickly and provide thorough technical assistance. Some reviewers were not happy with delivery delays, mentioning that they experienced unexpected waiting times for their packages to finally arrive in the mail.

What people talk about most

Product

Clients share positive opinions on product quality, highlighting that items are built rock solid and perform... See more

Service

People report high satisfaction with the service, highlighting helpful communication and a great overall... See more

Customer service

Customers report extremely positive experiences with customer service, highlighting top-notch support and... See more

Staff

Customers consistently note positive experiences with staff, praising representatives for their outstanding... See more

Delivery service

Consumers find delivery service to be positive, highlighting consistently fast shipping times and excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mark is doing great things to deliver what Hams want in a radio not only for survival, but an all around daily unit! The UV9PX+ delivers outstanding quality and all the features you didn’t even know y... See more

Company replied

Rated 5 out of 5 stars

Every time that I have used BSR I have experienced very good pricing, quick response to my inquiries and lightening fast shipping. The products, mostly Wouxun brand radios, have been excellent and wor... See more

Company replied

Rated 5 out of 5 stars

Paid for codeplug. Expected download or in the mail. Never happened. Sent follow up email to BSR and haven’t heard back. CCard was charged. Think I fell through the cracks. UPDATE: I am happy to s... See more

Company replied

Rated 5 out of 5 stars

Great experience doing business with Better Safe Radios. Had a few questions about some other products Mark sells, he answered my email the same day. The Better Safe radio programming Mark does is a h... See more

Company replied


Company details

  1. #20 of 120 best companies in Electronics Store
  2. #29 of 106 best companies in Hobby Store
  3. #1 of 19 best companies in Security Equipment Store

About BetterSafeRadio.com

Written by the company

The Best Deals on Commercial-Grade Wouxun, Ailunce, & Retevis Part 97 Amateur HAM, Part 95E GMRS, Part 95J MURS, Part 95B FRS & Part 90 LMR Emergency Two-Way Radios & Walkie Talkies, Scanners, Accessories, Custom Programming & Consulting for Preppers, Families, Overlanders, Recreation, Scouting, Off Roading, Business, Neighborhood Watch/Safety, Private Security, CERT, ARES, RACES, REACT, EARS, CAP, MARS, SKYWARN, NOAA NWS, AMSAT, Government, Public Safety, Disaster Preparedness, Civil Unrest & Survival SHTF Prepping.

Most people today take our modern communications system for granted and don’t realize that during a major “Act of God” like a natural disaster, civil unrest or the loss of the rule of law, which some refer to as a SHTF event (when the $hit Hits The Fan), or even what some speculate is a very real possibility in the modern age of warfare, an EMP (Electro-Magnetic Pulse) blast, these systems that we’ve come to rely on such as your cell/mobile phone, your home telephone and the Internet may become unreliable, or even completely inoperable. In fact, it wouldn’t even take a major disaster to disrupt your ability to get help – it could be something as simple as the power going out due to excessive heat or a strong solar flare, which has happened in the past, and that’s when you need an EmComm (Emergency Communications) solution.

When the SHTF, BetterSafeRadio than Sorry!

Contact info

4.8

Excellent

TrustScore 5 out of 5

992 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(992)

132 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Information from the website was very…

Information from the website was very helpful and the customer support was great.

November 21, 2025
BetterSafeRadio.com logo

Reply from BetterSafeRadio.com

Thanks a bunch for this Ralph, I really appreciate it and I'm glad you found my website info useful. Cheers and Be Safe!

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Rated 1 out of 5 stars

Still waiting for it…

Still waiting for it to be shipped/delivered!

November 20, 2025
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Reply from BetterSafeRadio.com

Hi James, I replied to your email inquiry on 11.30 to inform you that your order had been delivered 2 days prior, on 11/28, nearly 7 days ago.

I also sent you the USPS tracking that shows it having been delivered: "Your item was delivered in or at the mailbox at 2:23 pm on November 28, 2025 in ASHTABULA, OH 44004."

I'm not sure why you re leaving a 1-star review here when you haven't even responded to my email about your delivery, or why you haven't checked your tracking link, but it's really not fair.

If for some reason you didn't actually take possession of the package, you need to reply to my email so we can try and track it down. You can also check directly with your USPS carrier or local postal station about the delivery.

I hope you will update this review fairly.

Cheers!

Rated 5 out of 5 stars

Great communication via email and…

Great communication via email and honest. I wasn't able to get a radio because I live in Canada and he was honest and tried his best with other delivery sources and he kept me updated so he fully refunded me. Thank you very much. Much appreciated.

November 3, 2025
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Reply from BetterSafeRadio.com

Thanks a bunch for this Lyle, I really appreciate it. I'm sorry I wasn't able to get the radio to you - I hope to come up with a new way to ship internationally soon. Cheers and Be Safe!

Rated 5 out of 5 stars

Mark always answers my questions and…

Mark always answers my questions and the service i needed didnt break the bank.I would recommend BSR and Mark to everybody.

November 17, 2025
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Reply from BetterSafeRadio.com

Thanks so much for this Mitchel, I truly appreciate it and I'm glad you're happy with everything. Cheers and Be Safe!

Rated 5 out of 5 stars

Exceeded expectations.

Great experience doing business with Better Safe Radios. Had a few questions about some other products Mark sells, he answered my email the same day. The Better Safe radio programming Mark does is a huge plus. Highly recommend.

November 17, 2025
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Reply from BetterSafeRadio.com

Thanks so much for this William, I truly appreciate it and I'm glad you're happy with everything. Cheers and Be Safe!

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Rated 5 out of 5 stars

I got my radio BetterSafeRadio,com

I got my radio BetterSafeRadio,com, shipping was fast and it worked fine out of the box. Their customer service was friendly and responsive when I asked questions, so overall it felt like a smooth and reliable buying experience.

November 7, 2025
Unprompted review
BetterSafeRadio.com logo

Reply from BetterSafeRadio.com

Thanks a bunch for this Noah, I really appreciate it. Cheers and Be Safe!

Rated 5 out of 5 stars

Mark and Better Safe Radio are Great to Deal With

Mark is very responsive to all of my questions and comments. Also, the Wouxun products he sells are top quality, well made and are of good value. I own several radios and extra gear. I buy from Better Safe Radio with confidence.

October 26, 2025
BetterSafeRadio.com logo

Reply from BetterSafeRadio.com

Thanks so much for this Dave, I truly appreciate it. Cheers and Be Safe!

Rated 5 out of 5 stars

Absolutely amazing service and support…

Absolutely amazing service and support by Mark. I wrote to him on a Saturday night with a product question and received a very helpful and informative response within minutes. Great support!

November 22, 2025
Unprompted review
BetterSafeRadio.com logo

Reply from BetterSafeRadio.com

Thanks so much for this Ed, I truly appreciate it. Cheers and Be Safe!

Rated 5 out of 5 stars

BSR is hands down the best

BSR has customer service that is truly second to none. Mark ships fast and items are meticulously packaged for damage free shipping. The Wouxun KG 916+ GMRS is a great performer and is built rock solid. Thank you Mark for another amazing purchase!

November 17, 2025
Unprompted review
BetterSafeRadio.com logo

Reply from BetterSafeRadio.com

Thanks so much for this Carlos, I truly appreciate it and I'm glad you love the 916+ GMRS. Cheers and Be Safe!

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Rated 5 out of 5 stars

All has been well and the product is…

All has been well and the product is great to this point, if I can learn all its functions. I hope customer support will continue.

October 29, 2025
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Reply from BetterSafeRadio.com

Thanks a bunch for this Charles, I really appreciate it. Do reach out if you need help with anything and I'll try and help. Cheers and Be safe! -Mark

Rated 5 out of 5 stars

You answered my surprise question…

You answered my surprise question promptly and helped me get the right HT. Order processing and shipment were excellent. Gladly do business with you in the future.

October 16, 2025
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Reply from BetterSafeRadio.com

Thanks so much for this Scott, I really appreciate it and I'm glad we were able to set you up. Cheers and Be Safe!

Rated 5 out of 5 stars

Knowledgeable and helpful

Mark was, at usual, super helpful and had all the answers to my questions. He helped me acquire exactly what I needed to resolve the issue I was running into. Will definitely be doing business with again.

October 26, 2025
BetterSafeRadio.com logo

Reply from BetterSafeRadio.com

Thanks so much for this Damain, I truly appreciate it. I look forward to doing business with you again. Cheers and Be Safe!

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Rated 5 out of 5 stars

You did well!

October 12, 2025
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Reply from BetterSafeRadio.com

Thanks a bunch for this, I really appreciate it. Cheers and Be Safe!

Rated 5 out of 5 stars

5 stars

5 stars! Great products and service.

September 28, 2025
BetterSafeRadio.com logo

Reply from BetterSafeRadio.com

Thanks a bunch for this Jesse, I really appreciate it. Cheers and Be Safe!

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Rated 5 out of 5 stars

Antenna works as good as described

Antenna works as good as described. Extend the antenna and the signal is much clearer.

October 12, 2025
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Reply from BetterSafeRadio.com

Thanks for this John, I appreciate it and I'm glad the Smiley is working out for you. Cheers and Enjoy!

Rated 5 out of 5 stars

Always good

Always good, reliable, responsive on a personal level, and professional.

October 10, 2025
BetterSafeRadio.com logo

Reply from BetterSafeRadio.com

Thanks a bunch for this Capt. Doug, I truly appreciate it. Cheers, thanks you for your service, and Be Safe!

Rated 5 out of 5 stars

Marks products are top quality

Marks products are top quality! I never had a bad experience with Mark or the products he sells. I will always use Mark as my go to person when buying Wouxun products.

October 9, 2025
BetterSafeRadio.com logo

Reply from BetterSafeRadio.com

Thanks so much for this Kevin, I truly appreciate it and comments like this are what keep me going. I look forward to doing business with you again in the future. Cheers and Be Safe!

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