BetterSafeRadio.com Reviews 

992
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 131 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional product quality, noting that the robust radios deliver outstanding performance, reliable power, and highly useful daily operating features. Consumers also deeply appreciate the incredibly fast shipping times, professional service, and the meticulous packaging that consistently ensures items arrive safely without any damage. Furthermore, people consistently describe the customer support as top notch, pointing out that staff members answer questions quickly and provide thorough technical assistance. Some reviewers were not happy with delivery delays, mentioning that they experienced unexpected waiting times for their packages to finally arrive in the mail.

What people talk about most

Product

Clients share positive opinions on product quality, highlighting that items are built rock solid and perform... See more

Service

People report high satisfaction with the service, highlighting helpful communication and a great overall... See more

Customer service

Customers report extremely positive experiences with customer service, highlighting top-notch support and... See more

Staff

Customers consistently note positive experiences with staff, praising representatives for their outstanding... See more

Delivery service

Consumers find delivery service to be positive, highlighting consistently fast shipping times and excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mark is doing great things to deliver what Hams want in a radio not only for survival, but an all around daily unit! The UV9PX+ delivers outstanding quality and all the features you didn’t even know y... See more

Company replied

Rated 5 out of 5 stars

Every time that I have used BSR I have experienced very good pricing, quick response to my inquiries and lightening fast shipping. The products, mostly Wouxun brand radios, have been excellent and wor... See more

Company replied

Rated 5 out of 5 stars

Paid for codeplug. Expected download or in the mail. Never happened. Sent follow up email to BSR and haven’t heard back. CCard was charged. Think I fell through the cracks. UPDATE: I am happy to s... See more

Company replied

Rated 5 out of 5 stars

Great experience doing business with Better Safe Radios. Had a few questions about some other products Mark sells, he answered my email the same day. The Better Safe radio programming Mark does is a h... See more

Company replied


Company details

  1. #20 of 120 best companies in Electronics Store
  2. #29 of 106 best companies in Hobby Store
  3. #1 of 19 best companies in Security Equipment Store

About BetterSafeRadio.com

Written by the company

The Best Deals on Commercial-Grade Wouxun, Ailunce, & Retevis Part 97 Amateur HAM, Part 95E GMRS, Part 95J MURS, Part 95B FRS & Part 90 LMR Emergency Two-Way Radios & Walkie Talkies, Scanners, Accessories, Custom Programming & Consulting for Preppers, Families, Overlanders, Recreation, Scouting, Off Roading, Business, Neighborhood Watch/Safety, Private Security, CERT, ARES, RACES, REACT, EARS, CAP, MARS, SKYWARN, NOAA NWS, AMSAT, Government, Public Safety, Disaster Preparedness, Civil Unrest & Survival SHTF Prepping.

Most people today take our modern communications system for granted and don’t realize that during a major “Act of God” like a natural disaster, civil unrest or the loss of the rule of law, which some refer to as a SHTF event (when the $hit Hits The Fan), or even what some speculate is a very real possibility in the modern age of warfare, an EMP (Electro-Magnetic Pulse) blast, these systems that we’ve come to rely on such as your cell/mobile phone, your home telephone and the Internet may become unreliable, or even completely inoperable. In fact, it wouldn’t even take a major disaster to disrupt your ability to get help – it could be something as simple as the power going out due to excessive heat or a strong solar flare, which has happened in the past, and that’s when you need an EmComm (Emergency Communications) solution.

When the SHTF, BetterSafeRadio than Sorry!

Contact info

4.8

Excellent

TrustScore 5 out of 5

992 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(992)

132 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

You have great customer service

You have great customer service. Always quick to reply to e mails, questions answerws asap.

September 23, 2025
BetterSafeRadio.com logo

Reply from BetterSafeRadio.com

Thanks so much for this Gino, I really appreciate it. Cheers and Be Safe!

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Rated 5 out of 5 stars

Great product

Great product, fast delivery

October 5, 2025
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Reply from BetterSafeRadio.com

Thanks a bunch for this Bill, I really appreciate it. Cheers and Be Safe!

Rated 5 out of 5 stars

World Class Customer Service

I wrote BetterSafeRadio with a number of questions about various radio options and configurations. I was truly surprised at the depth and thoughtfulness of his answers. Most customer service these days is somewhere between poor and non-existent. Mark's responsive attentiveness was a welcome and dramatic exception. I look forward to doing business with him in the future.

October 5, 2025
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Reply from BetterSafeRadio.com

Thanks so much for this, I truly appreciate it. I'm glad I was able to help and I look forward to doing business with you in the future as well. Cheers and Be Safe!

Rated 5 out of 5 stars

Buying from Mark at Better Safe Radio…

Buying from Mark at Better Safe Radio was one of the best experiences I have had with a vendor in quite a while. They kept me informed of the order status until delivery at my home and when I experienced some programming issues, Mark was very responsive, understood my problem and was able to help get me squared away quickly. Service after the sale was outstanding! Buy with confidence from Better Safe Radio, you won't regret the purchase.

October 1, 2025
BetterSafeRadio.com logo

Reply from BetterSafeRadio.com

Thanks so much for this JD, I really appreciate it. I hope you love the gear and I look forward to doing business with you again in the future. Cheers and Be Safe!

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Rated 5 out of 5 stars

Mark was quick and informative in…

Mark was quick and informative in answering my questions. I’ve ordered 2 radios and accessories from Better Safe Radio so far and planning on ordering more.
Thank you, Mark

October 14, 2025
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Reply from BetterSafeRadio.com

Thanks a bunch for this Dan, I really appreciate it and you're very welcome. I'm glad you're happy with the gear and look forward to doing business with you again. Cheers and Be Safe!

Rated 5 out of 5 stars

Item was shipped quickly

Item was shipped quickly, exact items as ordered.Thanks

September 23, 2025
BetterSafeRadio.com logo

Reply from BetterSafeRadio.com

Thanks a bunch for this, I really appreciate it. Cheers and Be Safe!

Rated 5 out of 5 stars

Met My Expectations

Met my expectations, and easy to order and track.

September 21, 2025
BetterSafeRadio.com logo

Reply from BetterSafeRadio.com

Thanks a bunch for this E B, I really appreciate it. Cheers and Be Safe!

Rated 5 out of 5 stars

The juice is worth the squeeze

There are alot of cheap radios out there that you can buy but if your serious about the hobby your going to have to pay a little more for better quality, the good one are superheterodyne and you can get those at bettersaferadio.com for a reasonable price

September 19, 2025
BetterSafeRadio.com logo

Reply from BetterSafeRadio.com

Thanks so much for this Michael, I really appreciate it and I couldn't agree more. ;) I'm trying to reduce costs and prices a bit now also, to help more people get into these market-leading radios. Cheers and Be Safe!

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Rated 5 out of 5 stars

Great products

Great products, fast delivery, great customer service.

August 20, 2025
BetterSafeRadio.com logo

Reply from BetterSafeRadio.com

Thanks a bunch for this David, I truly appreciate it. Cheers and Be Safe!

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Rated 5 out of 5 stars

The entire experience was great!

The entire experience was great! I love that BSR is very fast in responding to emails. The web site is very easy to work with, no constant adds, or out dated content.
Mark knows his stuff and is very professional. The product came earlier than expected. If I could give 10 star's would.

August 27, 2025
Unprompted review
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Reply from BetterSafeRadio.com

Wow! Thanks so much for this great review Curtis, I truly appreciate it. You made my day and reviews like this make me want to do even better. :) I look forward to doing business with you again in the future. Cheers and Be Safe!

Rated 5 out of 5 stars

Great products and service after-the-sale.

Mark is always a straight-shooter and delivers on his promises. Equipment is solid and support is outstanding. He has always answered all of my questions in a timely fashion. Have recommended BSR to many ham friends.

September 3, 2025
Unprompted review
BetterSafeRadio.com logo

Reply from BetterSafeRadio.com

Thanks so much for this Jim, I truly appreciate it. Thanks for helping to spread the word also. Cheers and Be Safe!

Rated 5 out of 5 stars

BetterSafeRadio is a great source for…

BetterSafeRadio is a great source for old hams and new hams alike who are looking for a simple, easy to operate and program radio.

August 20, 2025
BetterSafeRadio.com logo

Reply from BetterSafeRadio.com

Thanks a bunch for this AAWX, I really appreciate it. Cheers and Be Safe!

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Rated 5 out of 5 stars

KG-UV9PX+ : Top Notch Radio

As advertised, fast shipping, USPS not so much, Tracking great, Webpage info and downloads awesome and Packaged great. The radio has excellent ears and sensitivity. I'm pleased !!!!!!!!

August 20, 2025
BetterSafeRadio.com logo

Reply from BetterSafeRadio.com

Thanks so much for this Michael, I really appreciate it and I'm glad you're happy with everything so far. Cheers and Be Safe!

Rated 5 out of 5 stars

Better Safe Radio--top notch!

I've ordered Wouxun KG-UV9GX GMRS two-way radio transceivers and scanners as well as an accessory from BetterSafeRadio. Mark, the owner, has created a very informative website for individuals/families interested in handheld radios that might be used in emergency situations, specifically from the Wouxun, Ailunce, and Retevis brands. He provides a free informative email newsletter and blog website as well....very prompt and helpful response when I made an order mistake and contacted him at the cited email address on the website. I certainly recommend BetterSafeRadio.com as a website worth checking out if you're looking for a handheld radio to part of your own family home preparedness!

August 28, 2025
Unprompted review
BetterSafeRadio.com logo

Reply from BetterSafeRadio.com

Thanks so much for this detailed review Randolph, I truly appreciate it! I wish the best for you and your family and I'm glad the radio gear is helpful. Cheers and Be Safe! -Mark

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