Betwinner Reviews 

731
•
TrustScore 1 out of 5

1.2

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Rated 1 out of 5 stars

I am a player at Betwinner with ID number 430359649. On October 2, 2026, I made a deposit using a credit card; the funds were deducted from my bank account but were not credited to my gaming account.... See more

Rated 1 out of 5 stars

This is a scam company. I placed several bets on "shots" for the Benfica vs. Hearts match, and they equate those shots with "attempts." The "attempts" statistics provided by UEFA can include multiple... See more

Rated 1 out of 5 stars

I am writing to formally complain about my pending withdrawal. Account ID: 1683139115 Withdrawal Request N°: 5150237089 Amount: 14000 BDT Withdrawal Date: 10.08.2026 Status: Failed - S... See more

Rated 1 out of 5 stars

ID: 1089561323 This is a follow up to my first review and they have refused to give me my withdrawal and have maintained the constant lies from Operator to Operator. I SEE THEY DO NOT CARE A... See more

Company details

  1. Gambling Service

Written by the company

Sportsbook and Casino


Contact info

You should know

1.2

Bad

TrustScore 1 out of 5

731 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 77% of negative reviews

Typically takes over 1 month to reply

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1.2

All reviews

(731)

179 reviews in the last 12 months

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Rated 1 out of 5 stars

BetWinner blocked my account and stole $5,000 USD (Account #324719319)

I deposited, played fairly, and won $5,000 USD. When I attempted to withdraw, BetWinner forced an endless KYC process that lasted several weeks. After providing every document they requested, they suddenly blocked my account without warning.

They falsely accused me of having multiple accounts, which is completely untrue. I only have one account and have never violated their Terms & Conditions.

This is an invented excuse to avoid paying my winnings.

BetWinner kept my entire balance and closed my account with no explanation. This is fraud, and players should be extremely careful. They will invent fake “breaches” as soon as you win too much.

Account Number: 324719319

Avoid this site — they do not pay legitimate winnings.

February 1, 2025
Unprompted review
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Reply from Betwinner

Hello, dear user!

Thank you for sharing your feedback.
Following a detailed investigation, your account was permanently blocked due to a confirmed violation of the Company’s Terms and Conditions, specifically related to duplicate account registration.
Our Security Service identified multiple matching parameters indicating that more than one account was used, including shared device data, IP address, and similar activity patterns. This led to the conclusion that the additional account was created to bypass previously imposed restrictions.
Please note that the decision was made in full compliance with our Terms and Conditions. All deposited funds have been paid out, and therefore there are no grounds for any further claims.

Best regards,
Betwinner Team

Rated 1 out of 5 stars

Why can't I withdraw my winnings

Why can't I withdraw my winnings. Since yesterday. Is this not fraud?
My id 1440144109.
You guys should allow me my hard earn money.

November 26, 2025
Unprompted review
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Reply from Betwinner

Hello, dear user!

Thank you for your review.
If you encounter any issues, please contact our Customer support who will gladly assist you.

Best regards,
Betwinner Team

Rated 1 out of 5 stars

They refused paying me

I used my hard earned money to bet with Betwinner. But now im trying to withdraw my money to treat myself in the hospital, they are snubbing me. They asked for my documents which I provided but they keep snubbing me. This is total scam. I almost died because of them. And im yet to receive my money. Nobody is answering me from the security team. Please Nobody should use them. You will surely regret using Betwinner.
Betwinner i have sent you the documents but you guys are not responding. My betting ID is 1466637299

November 26, 2025
Unprompted review
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Reply from Betwinner

Hello, dear user!

Thank you for your review.
If you encounter any issues, please contact our Customer support who will gladly assist you.

Best regards,
Betwinner Team

Rated 1 out of 5 stars

Withdrawal and deposit issues

My gaming ID is 520374089
Kindly Note that my deposit has been showing “authentication error” and I have not been able to make a deposit.
I have contacted your security for weeks now with my deposit for over 7days now but I haven’t been getting any response.
They keep telling me I can’t make a deposit and I can’t place bets because the bookmaker reserves the right. I simply just want to make a withdrawal.
How do I process this withdrawal manually?

November 18, 2025
Unprompted review
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Reply from Betwinner

Hello, dear user!

Thank you for your review.
If you encounter any issues while making the deposit, please contact our Customer support who will gladly assist you.

Best regards,
Betwinner Team

Rated 1 out of 5 stars

I had a very poor experience with…

I had a very poor experience with BetWinner as well. My account was merged without my permission, and after that it started showing as “invalid”. I can’t log in or access my balance anymore. I tried reaching out to customer support, but I didn’t receive any proper help or solution.
This has caused a lot of frustration, and I believe the platform should manage user accounts in a more transparent and reliable way.

September 2, 2025
Unprompted review
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Reply from Betwinner

Hello, dear user!

Thank you for sharing your feedback.
We kindly ask that you provide us with your gaming account number (user ID) so that we can look into the matter.

Best regards,
Betwinner Team

Rated 1 out of 5 stars

Deposit of 300 Thai Baht has never been…

Deposit of 300 Thai Baht has never been credited! It has been 3 hours now. How stupid is this gaming platform and scamming people!

UPDATE:

It's been two weeks and still I have not received my deposit and I requested a refund and suddenly the support team stopped responding me. Don't be fooled by this scam platform. THIS IS SUCH A BULLSHIT BLOOD SUCKER!

ID: 1462159985

November 20, 2025
Unprompted review
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Reply from Betwinner

Hello, dear user!

Thank you for sharing your feedback.
We kindly ask that you address issues that concern pending transactions to info-th@betwinner.com. Our specialists will consider your request and provide you with assistance.

Best regards,
Betwinner Team

Rated 1 out of 5 stars

I have been trying to withdraw cash for…

I have been trying to withdraw cash for 4 days unsuccessfully. I called them and they kept lying to me. I don't recommend betwinner to anyone.

November 9, 2025
Unprompted review
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Reply from Betwinner

Hello, dear user!

Thank you for sharing your feedback.
We kindly ask that you provide us with your gaming account number (user ID) so that we can look into the matter.

Best regards,
Betwinner Team

Rated 1 out of 5 stars

TITLE : Extremely Frustrating and Disappointing — Feels Like a Scam

.

I’ve been using BetWinner for quite some time and have deposited money many times without any issue. But now that I’ve finally tried to withdraw my winnings, they keep cancelling my withdrawal requests again and again — without any clear reason or explanation.

Their customer support is completely unhelpful. Every time I contact them, they just delay things, give copy-paste replies, and never offer a real solution. It honestly feels like they’re avoiding paying out and trying to make the process as hard as possible.

This whole experience has been stressful and disappointing. I trusted this platform, but now it feels like a complete scam. I strongly advise others to stay away until they fix their withdrawal and customer service issues.

November 11, 2025
Unprompted review
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Reply from Betwinner

Hello, dear user!

Thank you for sharing your feedback.
We kindly ask that you provide us with your gaming account number (user ID) so that we can look into the matter.

Best regards,
Betwinner Team

Rated 1 out of 5 stars

They just don’t let you withdraw

They just don’t let you withdraw! Multiple requests rejected after following instructions provided, and now I don’t get connected to a chat support. And, every time I connected, it was this operator Raaj, none other.

November 1, 2025
Unprompted review
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Reply from Betwinner

Hello, dear user!

Thank you for sharing your feedback.
We kindly ask that you provide us with your gaming account number (user ID) so that we can look into the matter.

Best regards,
Betwinner Team

Rated 1 out of 5 stars

I sent in my docs but they keep asking…

I sent in my docs but they keep asking me the same thing. I shared all my original document, but then there is no response. Their last response was share original files and your further emails will be ignored. Then I shared original files again but no response. Its almost 6 days now.

I reached out to Customer support, and they are useless. First asked me to wait for 48 hours and then reach again. and then keep asking to wait for response.

I consistently sent email to security to complete verification, but no response. and even threatened and blackmailed to block my emails.

My funds are still stuck.
My id :597454621

October 25, 2025
Unprompted review
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Reply from Betwinner

Hello, dear user!

Thank you for sharing your feedback.
Please be informed that your verification was successfully completed on October 31, 2025. Your account is now fully active, and you can make deposits, place bets, and withdraw funds without restrictions.
According to our records, your recent withdrawal has already been processed successfully.
If you experience any further issues or have additional questions, please do not hesitate to contact us.

Best regards,
Betwinner Team

Rated 1 out of 5 stars

I won 1000 usd and I do the documents…

I won 1000 usd and I do the documents procedure everything was fine and when they cant find any mistakes in my documents then they write an email that they think I was a cheater or use bot or multiaccounting then they remove my balance. Crazy that they can operate like this.

October 29, 2025
Unprompted review
Betwinner logo

Reply from Betwinner

Hello, dear user!

Thank you for sharing your feedback.
We kindly ask that you provide us with your gaming account number (user ID) so that we can look into the matter.

Best regards,
Betwinner Team

Rated 1 out of 5 stars

I don't receive sms code for withdrawal…

I don't receive sms code for withdrawal , and they aren't trying to fix the issue , they kept ignoring me and giving me bullsh#t instructions, and trying to blame the issue on my side , be careful guys.
My id : 633986425

October 26, 2025
Unprompted review
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Reply from Betwinner

Hello, dear user!

Thank you for your review.
If the OTP code hasn’t reached you, please get in touch with our Hotline using the phone number provided in the "Contacts" section on our website. Alternatively, you can request a callback by going to "My Account" → "Customer Support" and selecting the phone icon at the top right corner (Full version).

Best regards,
Betwinner Team

Rated 1 out of 5 stars

Cannot withdraw

i genuienly cant get over the fact that i registered and put money on the site before reading the reviews.

(My user ID is 1416636699)
Asked for withdrawal at least 5x now on the site, have over a 50 msg chat via email with the "security team" they are asking me to provide a photo for the 20th time istg with my face, ID and the email messages behind me all visible, i sent imagees countless times i genuienly cant take better ones and they are acting like a kid.... "take another one", "provide the image asked", sometimes they dont even respond, and when i try to reach out to them again they threaten me that they gonna block my email adress, i got my money stuck there i swear someone help me how do i get this to the officials or someone that can do something about a scam like this...

October 17, 2025
Unprompted review
Betwinner logo

Reply from Betwinner

Hello, dear user!

Thank you for your feedback.
We sincerely apologize for any inconvenience you have experienced. Please note that our verification procedure is a standard and mandatory security requirement intended to ensure the protection of both our customers and their funds.
In some cases, the verification team may request additional photos or clearer images to confirm the authenticity of the documents and the account holder’s identity. This process is carried out strictly in accordance with regulatory and security guidelines.
Thank you for your understanding and cooperation.

Best regards,
Betwinner Team

Rated 1 out of 5 stars

This app is a scam

This app is a scam!
I have place withdrawal more than 5x and they won't credit me instead refund the money back to my betting account, so I am forced to continue using the money to place bet. And if I win I cannot withdraw. You guys are the worst I wish I did app review before creating account with your useless company not even one positive feedback. You guys should just pack and leave. Waste of time

October 1, 2025
Unprompted review
Betwinner logo

Reply from Betwinner

Hello, dear user!

Thank you for sharing your feedback.
We kindly ask that you provide us with your gaming account number (user ID) so that we can look into the matter.

Best regards,
Betwinner Team

Rated 1 out of 5 stars

Invest at your own risk

Invest at your own risk. They are scammers. No integrity, no trust. Once your money goes in there, it's finished for you.

September 29, 2025
Unprompted review
Betwinner logo

Reply from Betwinner

Hello, dear user!

Thank you for sharing your feedback.
We kindly ask that you provide us with your gaming account number (user ID) and describe the issue you have encountered so that we can look into the matter.

Best regards,
Betwinner Team

Rated 1 out of 5 stars

I didn't belief until I see comment of…

I didn't belief until I see comment of the same issue am having. I won bet on casino #300k and when I choose to withdraw otp dosen't pop up which I get before. Thinking it was a system issue, I decided to log out and login again boom, I can't login again due to not getting otp. I was asked by the support team to clear cache, cookies and so on.. Which I did and up till now I have not been able to login. Its 4days now and counting. They never respond to emails, their live chat dosent have anything to do rather than to frustrate you. Betwinner is the biggest scammer I have ever seen.

ID - 292426757

September 25, 2025
Unprompted review
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Reply from Betwinner

Hello, dear user!

Thank you for your review.
Please state if you have succeeded in logging in.

Best regards,
Betwinner Team

Rated 1 out of 5 stars

Don't play this site

Don't play this site, i am regular big player in tgis site. Today i depposited 8K in this account, they are not depposited my gaming account and after communicating they rrplayed like we already updated in your gaming account. Its a spam site don't play here

September 25, 2025
Unprompted review
Betwinner logo

Reply from Betwinner

Hello, dear user!

Thank you for sharing your feedback.
We kindly ask that you provide us with your gaming account number (user ID) so that we can look into the matter.

Best regards,
Betwinner Team

Rated 1 out of 5 stars

BetWinner did not pay my 100,000 TRY withdrawal

I requested two withdrawals on January 13, 2025, from BetWinner (User ID: 139501101). The first withdrawal of 100,000 TRY was paid successfully in two transactions. However, the second withdrawal of 100,000 TRY, requested at 07:02 and marked as “Completed” at 07:35, was never credited to my Papara account.

Since then, I contacted BetWinner support many times. I only received the same automated response telling me to “wait,” with no real solution. On January 23, 2025, I sent a final warning, but BetWinner ignored it and still hasn’t paid me.

As of today, my 100,000 TRY withdrawal remains unpaid. This shows that BetWinner is not a trustworthy company and does not fulfill its obligations to players.

I have all evidence (screenshots, transaction history, correspondence) and I am ready to provide them if necessary

January 13, 2025
Unprompted review
Betwinner logo

Reply from Betwinner

Hello, dear user!

Thank you for your review.
The case has been assigned to our senior Payments Department, which is now carefully reviewing all records related to the withdrawal in question.

Our goal is to ensure a clear and fully verified resolution, and we are taking all necessary steps to confirm every stage of the transaction process.

Best regards,
Betwinner Team

Rated 1 out of 5 stars

A criminal organization that does not…

A criminal organization that does not pay out winnings!! It is impossible to withdraw money from the account!! Let illness and God eat them all with sickness and misfortune, so that they don't have time to spend the stolen money!

September 21, 2025
Unprompted review
Betwinner logo

Reply from Betwinner

Hello, dear user!

Thank you for sharing your feedback.
We kindly ask that you provide us with your gaming account number (user ID) so that we can look into the matter.

Best regards,
Betwinner Team

Rated 1 out of 5 stars

request for documents. Please email the security team

I tried withdrawing from my betwinner app but I was denied access what pooed up on the screen was "request for documents. Please email the security team." I emailed the security team, they replied that I should wait for response and not create repeated massage. It's been three days now I've not had from them.

September 18, 2025
Unprompted review
Betwinner logo

Reply from Betwinner

Hello, dear user!

Thank you for sharing your feedback.
We kindly ask that you provide us with your gaming account number (user ID) so that we can look into the matter.

Best regards,
Betwinner Team

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