BeValued Reviews 

229
TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

Fantastic service! Staff from Be Valued were knowledgeable and helped answer my queries on choosing a new fridge. Ordered, delivered and fitted by AO, two days later. Old fridge recycled and packagi... See more

Rated 4 out of 5 stars

After tool theft covered by LV is was passed to BeValued , I checked the reviews and thought here we go, more hassle I found the online application worrying ,difficult to get your point over and... See more

Rated 1 out of 5 stars

Finally received settlement after a month of what can only be described as extremely painful. Part of my home insurance with AXA had been subbed out to BeValued and from day 1 the experience was hor... See more

Rated 5 out of 5 stars

BeValued dealt with my claim 100-50-352937 They were absolutely exceptional from start to finish and no job was too big for them. They helped me out beyond my expectations and Matthew was brilliant... See more

Company details

  1. Insurance Company

Written by the company

BeValued specialises in the professional management of contents insurance claims. We combine the knowledge and expertise of our product specialists, the care and empathy of our claims handlers and our cutting-edge technology to deliver an exceptional claims experience for all policyholders.


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4.2

Great

TrustScore 4 out of 5

229 reviews

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4.2

All reviews

(229)

24 reviews in the last 12 months

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Rated 5 out of 5 stars

Good experience

Insurance company handed over the claim validation process and everything went well, they explained and kept me fully updated and offered a fair settlement to conclude the process.

May 2, 2024
Unprompted review
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Rated 4 out of 5 stars

Excellent and professional with a fast service

once I was handed over to this company it was excellent. Prior to that the insurers would not proceed without a copy of my receipt. I can't tell you how long I spent going through statements. Once this company took over they accepted the handbook from the product.Within a couple of days it was completed. Excellent

May 3, 2024
Unprompted review
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Reply from BeValued

Dear George,

Thank you for sharing your experience with us. We're glad to hear that once your claim was handed over to us, the process became smoother and more efficient. Your feedback is invaluable, and we're delighted to have provided excellent service.

Best Regards,
Duncan
Bevalued

Rated 5 out of 5 stars

Can’t fault the way my claim was dealt…

Can’t fault the way my claim was dealt with by this company, from collecting of my laptop to reporting took less than 5 days.
Amazing service. Would highly recommend to anyone.
2446296

May 2, 2024
Unprompted review
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Reply from BeValued

Dear Faye,

Thank you for sharing your positive experience with us. We're pleased to hear that your claim was handled efficiently and that you found our service amazing. Your recommendation means a lot to us.

Best regards,
Duncan
Bevalued

Rated 5 out of 5 stars

My claim was initially submitted to…

My claim was initially submitted to Aviva in connexion with my House Insurance policy and a promised response did not arrive.
As soon as my claim details had been passed to BeValued under reference 2446592 it was dealt with courteously and efficiently.

April 29, 2024
Unprompted review
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Reply from BeValued

Dear D. Corin,

Thank you for sharing your experience with us. We're glad to hear that we were able to handle your claim courteously and efficiently. Your feedback regarding the service is most appreciated,

Best regards,
Duncan
Bevalued

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Rated 5 out of 5 stars

Couldn't be more thankful to Amy

Couldn't be more thankful to Amy, I had my phone stolen yesterday and had a nightmare dealing with my phone contract provider but BeValued helped me to get a new one the next day.

May 1, 2024
Unprompted review
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Reply from BeValued

Dear Gerda,

Thank you for your feedback!. We're pleased to hear that Amy was able to help you promptly after your phone was stolen. Providing swift assistance in such situations is important to us, and we're glad we could make the process easier for you.

Best Regards,
Duncan
Bevalued

Rated 5 out of 5 stars

5⭐️⭐️⭐️⭐️⭐️ Customer Service

Following an accident at home, we claimed on our Contents Insurance for a new oven. General Accident put us through to BeValued.
Mathew took charge of the claim from start to finish and I simply cannot praise him enough. He listened to what had happened, took the time to find out as much information to settle the claim, kept me up to date every step of the way, suggested alternatives when a problem arose and phoned me back when he said he would.
If Mathew is indicative of the rest of the Company, then Wow!
5 ⭐️⭐️⭐️⭐️⭐️ Service all the way, thank you BeValued and Mathew.

April 18, 2024
Unprompted review
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Reply from BeValued

Dear Lisa,

Thank you for your fantastic feedback! We're thrilled that Mathew provided you with exceptional service from start to finish. We appreciate your kind words and have forwarded on directly to Mathew’s line manager.

Best Regards,
Duncan
BeValued

Rated 5 out of 5 stars

Fantastic service from AXA Insurance and Be Valued

I damaged my hearing aid and reported to AXA on Wednesday 17th they instructed Be Valued who rang me within 4 hours checked the claim and came back to me the following day and accepted the claim and recommended payment to AXA. Money in my bank Thursday AM. Couldn't ask for better service from Be Valued or AXA, very satisfied.

April 18, 2024
Unprompted review
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Reply from BeValued

Dear David,

Thank you for sharing your positive experience and for the 5-star review. We're delighted to hear that we could assist you quickly and efficiently with your claim. We really appreciate your feedback.

Kind Regards,
Duncan
BeValued

Rated 5 out of 5 stars

Mathew was extremely helpful

Mathew was extremely helpful, efficient and professional. Very satisfied overall

April 16, 2024
Unprompted review
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Reply from BeValued

Dear Dylan,

Thank you for your 5-star review! We're pleased that Mathew provided you with helpful, efficient, and professional service. We appreciate your feedback and have logged this on our claim file.

Kind Regards,
Duncan
BeValued

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Rated 5 out of 5 stars

Great customer service

Having suffered a break in and burglary at home, there were many matters to deal with at a stressful time. The Team at BeValued dealt with the loss of our electricals so brilliantly. Their response was swift, friendly and very efficient. The customer service I received was first class. Great communication and very easy to deal with. One matter ticked off our list! Thank you so much.

April 10, 2024
Unprompted review
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Reply from BeValued

Hi Richard,

Thank you for your comments and the lovely feedback. I have forwarded everything on to our operations team.

Once again thank you for feedback,

Best Regards,
Duncan
BeValued

Rated 5 out of 5 stars

Good customer service

My claim was dealt with efficiently and quickly by Matthew. I like the fact I can speak to a real person not a screen live chat.
Matthew went out of his way to make sure the settlement was correct. Very happy with the service.

April 5, 2024
Unprompted review
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Reply from BeValued

Hi May,

Thank you for your positive feedback! At BeValued we are always pleased to hear about customer experiences during the claims journey. I have passed on feedback directly to Mathew’s line manager.

Best regards,
Duncan
BeValued

Rated 5 out of 5 stars

Very polite and understanding

Very polite and understanding. Prompt actions in response and assurance in follow up. Good experienec

March 27, 2024
Unprompted review
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Reply from BeValued

HI Davinder,

Thank you for your positive feedback! We are always pleased to hear about customer experiences during the claims journey.

Best regards,
Duncan
BeValued

Rated 5 out of 5 stars

Fast and simple

My insurance company put me in touch with be valued to deal with my claim.
It was straight forward and very simple to complete and was dealt with in under a week. I dealt with Mathew who was very helpful.

March 26, 2024
Unprompted review
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Reply from BeValued

HI G JK,

Thank you for your positive feedback! We're always pleased to hear about customer experiences during the claims journey. I have passed on feedback directly to Mathews line manager.

Best regards,
Duncan
BeValued

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Rated 4 out of 5 stars

Good, quick service

I was referred over to Be Valued from Axa insurance. Like others, I was a little worried by some of the reviews on here but my experience was very positive. I spoke to Nicole on the phone a couple of times who was friendly, efficient and helpful.
My claim was settled quickly and to my satisfaction with minimal fuss. I have only knocked a star off because there was a mistake on my policy details initially when they set up my claim which I had to chase through.

March 4, 2024
Unprompted review
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Reply from BeValued

HI GF,

Thank you for taking the time to review and for your positive feedback. This has been passed on to Nicole’s line manager.

We have identified the cause within the claim creation process you have highlighted and are working with our partners to make sure this is resolved.

Once again thank you for feedback,

Best Regards,
Duncan
BeValued

Rated 5 out of 5 stars

Quick and easy

BeValued resolved an Aviva household insurance claim for me.
The process was straightforward and efficient. Commendable.

March 1, 2024
Unprompted review
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Reply from BeValued

HI P C,

Thank you for your positive feedback! We're always pleased to hear about customer experiences during the claims journey.

Best regards,
Duncan
BeValued

Rated 5 out of 5 stars

Great customer service

Just wanted to say. Big thank you to matthew at be valued for some brilliant customer service. I cannot fault your impeccable excellence. You are 10/10, you are helpful and diligent.

24hrs turn around from start to finish!!

February 21, 2024
Unprompted review
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Reply from BeValued

Dear Mandy,

Thank you for your positive feedback! We're thrilled to hear about your great experience and have passed your comments on to Matthew and his line managers.

Best regards,
Duncan
BeValued

Rated 5 out of 5 stars

I was somewhat nervous when my LV…

I was somewhat nervous when my LV insurance told me I would be dealing with Bevalued / claim companion after reading all these reviews.

My experience couldn’t have been any better. Sadly I’d had my golf clubs stolen, and was able to luckily provide receipts for all of them. The site was a little glitchy to upload all the proof or purchase etc, but I called them up and they helped with getting it all sorted.

They were very clear about what steps would be next and the timeframe, and I was really happy with the replacement values etc, and how to proceed with the settlement.

The times I’ve called, they have answered mostly in less than 1 minute, the staff couldn’t have been any more helpful.

This has been my first ever insurance claim, and it couldn’t have been any less stressful.

I’d say credit where credit is due, my experience has been very positive.

February 7, 2024
Unprompted review
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Reply from BeValued

Dear Craig,

Thank you for your feedback. We're delighted to hear about your positive experience with BeValued. Your satisfaction motivates us to continue delivering excellence.

I am sorry for the glitches you experienced, Your feedback is invaluable, and we're taking steps to update our digital platform.

Best regards,
Duncan
BeValued

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Rated 1 out of 5 stars

Tried to download the message they sent…

Tried to download the message they sent me it's not downloading can't find a phone number for them emailed no reply yet

February 9, 2024
Unprompted review
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Reply from BeValued

Hi Jules,

Thank you for taking the time to share your feedback with us.
We're sincerely sorry to hear about the challenges you have encountered.

If you could please email us (info@bevalued.co.uk) with your postcode or claim number, I will investigate this and respond directly.

Alternatively, if you would prefer a phone call, please email us your contact number and I will arrange for a handler to make direct contact.

Once again, thank you for sharing your feedback with us.
Kind Regards,
Duncan

Rated 1 out of 5 stars

Been referred by AXA due to ipad…

Been referred by AXA due to ipad dropped in Bath. Bevalued,s registration page is garbage. I don't want to add a second policy contact but can't process to next stage plus when I do try and add one I still can't progress to next stage. This feels like a tactic to put off claimers and avoid paying out claims. Im sure they still get an instruction fee from the insurer

January 22, 2024
Unprompted review
Rated 1 out of 5 stars

Company should be renamed DE VALUED

Be aware that if you make a claim with your insurance company and the claim is referred to “DE VALUED” you ain’t gunna get new for old - even though the policy says that’s what you are insured for!!!!!!

Made a claim following accidental damage to a Sony TV which cost £500 (we have receipt etc) claim was passed to this set of shisters (DE VALUED) to settle the claim. All they offered was a Panasonic TV valued at £299.

Me thinks smoke, mirrors and fine print cons the valued customer again!!!!!

December 5, 2023
Unprompted review

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