BFT Logistik Reviews 10,121

TrustScore 4 out of 5

3.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Saad var super flink at levere mine varer og da der pga noget logistik manglede en vare, var han god til at kommunikere, at han følger op på det. Jeg har 2 dage efter fået resten af mine varer leveret... See more

Rated 5 out of 5 stars

Great delivery, arrived on time. Saad my delivery driver was very helpful and respectful. 10/10!

Rated 1 out of 5 stars

Parcels arrive in terrible condition. All torn up and damaged. Driver did not want to take parcels with him until I read the rights sent to me before delivery to refuse acceptance and have the driver... See more

Company replied

Rated 5 out of 5 stars

Arhmenaltså Sikke en fin service. Vores 2 store pakker med cykler ankom tidligt i det aftalte tidsrum. Der blev sms'et og sørme ozz ringet om ankomst. Keep up the good work Ali

Company details

  1. Logistics Service
  2. Courier and Delivery Service
  3. Courier Service
  4. Shipping and Mailing Service
  5. Transportation Service

Written by the company

Vi leverer til over 500.000 kunder hvert år, med 1 og 2 mands betjente biler


Contact info

3.8

Great

TrustScore 4 out of 5

10K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 85% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Horrible experience - delivery crew left huge scratch marks on my floor

Horrible experience, left significant damage to my property. BFT Logistik delivered a table that I had ordered through unoliving.com. The delivery guys who came to my house were unhelpful and even rude. They left huge scratch marks on my floor during the delivery. Despite multiple follow-ups with unoliving, no one has rectified the damage done to my property. The cost of fixing the damage will surely be alot higher than what I paid for the table. If I have the choice, I would avoid BFT

December 15, 2023
Unprompted review
BFT Logistik logo

Reply from BFT Logistik

Hej JMSheikh

Tak for din anmeldelse og vi beklager den oplevelse du har haft.
Send gerne dit ordrenummer og kort tekst til os pr. mail: logistik@bftlogistik.dk og vi vil herefter vende tilbage til dig hurtigst muligt.
Du ønskes en rigtig god dag.

Med venlig hilsen,
Kundeservice

Advertisement
Rated 3 out of 5 stars

No notification

I had 2 deliveries with BFT. The first one was as expected yet on the second one there was no notification about the delivery time (the customer should receive a text 30 minutes prior to the delivery time, which was not the case for this particular delivery).

January 23, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

They take care of your parcel.

The delivery man called before he had to be at my place. Even though I couldn't be at home he calmed me down and told me he will leave the bag in front of the door and make a picture. So it was really nice of him to take care of my parcel.

October 4, 2023
Unprompted review
Advertisement
Rated 1 out of 5 stars

terrible service, do not bring up furniture despite proof

This review is based on multiple experiences now. They arrive outside of the scheduled delivery window making us drop work, earlier than the sms is supposed to indicate, and do not deliver as agreed. They refused to bring the delivery up despite me having proof that that was what had been scheduled by the company.

September 11, 2023
Unprompted review
BFT Logistik logo

Reply from BFT Logistik

Hej Anna.
Tak for din anmeldelse og vi beklager den oplevelse du har haft.
Send gerne dit ordrenummer og kort tekst til os pr. mail: logistik@bftlogistik.dk og vi vil herefter vende tilbage til dig hurtigst muligt.
Du ønskes en rigtig god dag.

Med venlig hilsen,
Kundeservice

Rated 1 out of 5 stars

Just had the worst delivery experience of my life

Just had the worst delivery experience of my life with this guy. I had been delivered a table and the area where I live is under construction, and yes, I understand it can be a bit more challenging to deliver the orders, but being mean to the customers and throwing tantrums like a child is not the way to go.
I was home alone so my boyfriend couldn’t help with it. So the phone rings because the delivery guy arrived and I can already tell the guy is angry. I switched to english because I couldn’t understand him and went outside to direct him to my door. The moment he saw me he hung up the phone and threw his arms and legs, his head back like a little child, like this was the biggest inconvenience of his life … I get next to him (while he was still rolling his eyes) and tell him that we can carry the pack together, and he didn’t answer. Ok! While he was taking the pack out of the truck I asked him if he had that thing with wheels ( don’t know how it’s called) with him so it’ll be easier to carry and he said he didn’t want to take it out. Ok!
He picked the package up and follows me, close to my entrance door he puts the pack down and says “wait” while taking the phone out, and I understood that he had to scan the pack and register that the pack has been delivered. So I wait and then sign and when he was done I grabbed the pack and asked him to pick it up together, he “said roll it in”, he turned around and left …
All this time while he had an angry attitude.
I’ve never been treated so badly, I felt like I was the biggest burden ever for having ordered that table … I offered to take it together because I know that having to carry things in a construction area can be hard, but what more could I have done?!
The guys needs to have a serious talk about his attitude with his boss !

September 6, 2023
Unprompted review
BFT Logistik logo

Reply from BFT Logistik

Hej
Vi er rigtig kede af din anmeldelse og ikke mindst din oplevelse.
Vi beklager og tager disse oplevelser meget seriøse, derfor håber vi at du vil give os muligheden for lige at se dybere ind i sagen.
Send gerne dit ordrenummer og kort tekst til os pr. mail: logistik@bftlogistik.dk og vi vil herefter vende tilbage til dig hurtigst muligt.
Du ønskes en rigtig god dag.

Med venlig hilsen,
Kundeservice

Rated 1 out of 5 stars

The worst delivery service I ever…

The worst delivery service I ever experienced! I buzzed the delivery person to my building but he left. Instead of coming back, they rescheduled it to another day which means I need to replan my days again. But how can I know if the will wait longer next time? Avoid.

August 3, 2023
Unprompted review
Advertisement
Advertisement
Rated 1 out of 5 stars

Fkn he dont care about delivery.

Fkn he dont care about delivery.
Left in the middle of the street… 😡😡😡
MS162362343001

March 25, 2023
Unprompted review
BFT Logistik logo

Reply from BFT Logistik

Hej Ümit Özgür , er du rar at skrive dit ordrenummer til logistik@bftlogistik.dk, så skal jeg se hvad der er gået galt. God søndag, Venlig hilsen BFT

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look