The picture frames were fine. Just as advertised. Packaging was solid, so no damage, which was important since the frames were very large (100 x 70 cms). The only slight drawback was that the deliv... See more
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It's ok quality. Looks fine if you use it just once. But the frame itself is very fragile. Not made For multiple times usage, shipping to exhibitions and changing the artwork inside.
Company replied
I ordered two frames and they were packed together in one box. Unfortunately the aluminium frame scratched the wooden frame a bit during transport. Nothing to bad but maybe next time put an ex... See more
Company replied
Very nice and quality photo album! Nice material & cream color!
Company replied
4.5
Excellent
1K reviews
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Very nice and quality photo album!
Very nice and quality photo album!
Nice material & cream color!
October 8, 2026
Unprompted review
Reply from BGASTORE.AT
Hello,
Thank you so much for the 5 stars! 😊
We are delighted to hear that you are happy with our products.
We hope to see you again soon!
Kind regards,
The BGA Team
Great customer service, great frame
Great customer service that was attentive and quick, and great quality frame. Would buy again.
September 11, 2026
Unprompted review
Reply from BGASTORE.AT
Thank you for this great review! 😁
It's ok quality
It's ok quality. Looks fine if you use it just once. But the frame itself is very fragile. Not made For multiple times usage, shipping to exhibitions and changing the artwork inside.
August 18, 2026
Reply from BGASTORE.AT
Hello Natalia,
Thank you for taking the time to share your experience with us on Trustpilot.
We’re glad that you like the appearance of the frame. At the same time, we’re sorry that its durability did not meet your expectations, particularly when regularly changing the artwork or transporting it to exhibitions.
If the frame has a defect or damage, you are welcome to send us further information and photos at info@bgastore.at. We’ll be happy to take a closer look.
Thank you for your feedback, and have a nice day!
Perfect quality and experience
The package arrived in a timely manner and was packed very carefully.
August 12, 2026
Reply from BGASTORE.AT
Hello Ana Maria,
Thank you very much for your wonderful review! We are delighted to hear that your order arrived on time, was carefully packaged, and that you are happy with the quality.
We truly appreciate you taking the time to share your experience.
Have a nice day!
Reply from BGASTORE.AT
Thank you so much for your wonderful review!
We're delighted to hear that you're happy with both the quality of the frame and the service you received. Your kind feedback means a lot to us and motivates us to continue providing the best possible experience.
We hope to welcome you back again soon!
Have a wonderful day!
Reply from BGASTORE.AT
Dear Customer,
Thank you for your message.
We are very sorry that the frame arrived damaged.
We have already sent you an email and kindly ask you to reply there with a photo of the damaged product so we can assist you as quickly as possible.
Kind regards,
Reply from BGASTORE.AT
Hello,
Thank you very much for your kind review!
We are delighted to hear that you are happy with our products and that you experienced our service as extraordinary. This is exactly what we strive for, and your feedback truly means a lot to us.
We really appreciate you taking the time to share your experience, and we hope to serve you again in the future.
Have a great day!
Passepartouts came crooked.
December 14, 2025
Reply from BGASTORE.AT
Hello,
We’re sorry to hear that the passepartouts arrived crooked. That’s unfortunate and not in line with our quality standards.
We want to look into this properly and help you as quickly as possible, so we will send you an email shortly to assist you further and find a suitable solution.
Thank you for bringing this to our attention.
Have a nice day!
Received the frame I ordered in the…
Received the frame I ordered in the time allotted. In perfect condition.
November 8, 2025
Is the second time I order frames here
Is the second time I order frames here. They both were big ones and arrived safe, pieces look much better framed in them!
August 17, 2025
The selection of the Shop frames and…
The selection of the Shop frames and sizes is very good. Good quality
June 1, 2025
Reply from BGASTORE.AT
We’re thrilled to hear you’re happy with your experience – thanks a lot!
Good products. Solid packaging to avoid damage. Slightly longer in delivery than expected
The picture frames were fine. Just as advertised.
Packaging was solid, so no damage, which was important since the frames were very large (100 x 70 cms).
The only slight drawback was that the delivery lasted longer than expected, since the products came from Sweden. They still made it in good time for Christmas presents.
November 26, 2024
Sent me a different product
Sent me a different product. Never replied to my complaint.
November 17, 2024
The quality of the frames is the best
The quality of the frames is the best!
I order since years from BGASTORE
September 4, 2024
Reply from BGASTORE.AT
Hello,
Thank you very much for this nice review!
Reply from BGASTORE.AT
Thank you for your great rating.
Good quality
I had a simple order, but in non-standard size. The product came relatively fast, its quality is good. I’m satisfied.
June 15, 2024
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