BGASTORE.UK Reviews 

Absolutely terrible service. I tried to return some frames and they put every obstacle in the way to make it difficult. First you have to pay for a return label. They then post this, not just an email, within 3-5 days. However, they then emailed me asking for a reason why I wanted to return the frames before they would send out the label. Just hassle for no reason, putting responsibility on to the customer. This is my first ever complaint of a company on Trustpilot!

My purchase arrived as ordered and in perfect condition.

While the products look fantastic and at a great cost, ive learnt to realise why. Delivery times as they're shipped from nordic countries are long meaning 2-3 months for your items.

The product is also flimsy and easily damaged, the mirror is ordered was scratched on installation and unless noted within 14 days of purchase (which isn't possible) along with no personal responsibility held meant its no longer functioning. I was told to follow installation instructions which didn't come with the product.

When requesting support from the company I was ignored twice before they finally came back telling me there's nothing their policy allows.

Overall great looking products that come with a catch. Purchase at your own risk.

Does take quite a while to arrive (waited 2 weeks) and some of the frames weren't the best quality (one is super flimsy and the other is already coming apart at the joints) despite not being super cheap.

**Update - Can see they’ve commented back on this that my product was made to order - but for transparency it was the cardboard mount that was made to order, not the actual frames! I agree with some of the other reviews that it’s not clear that their warehouse is in Sweden and that’s what increases the delivery time, I seem to not be the only one who had this issue regardless of whether it was made to order or not. Either way, it’s the quality after the long wait that made it worse!

Good quality frame, brilliant colour choice and excellent customer service. I am one very happy customer.

I ordered a custom made frame from BGA store Ireland, my frame was absolutely beautiful. I had some issues with the delivery company damaging my order and the customer service was fantastic and dealt with my issue promptly and courteously. Very happy with my experience and I love my frame.

Great item. The tracking was up to date BUT was not in English. We had to use a translating tool to see where the item was.

The frame was honestly a piece of junk. The plexiglass is dented and foggy, it was supposed to come with a mat (it didn’t), and definitely not worth the money.

Punctual and polite, and good information about the day and estimated time of arrival

A very good reliable service

All good. Items as described, very well packaged.

A great variety of stylish frames and an easily navigable website. No prob with delivery either. Thank you!

This company really put themselves out to get my frames to me when the first order went astray because of issues with the courier. The communication was excellent all the way through. They resent the frames at no extra charge to me with a different courier. The frames arrived safely and look perfect - identical to the photos. They are much thinner frames than I could find elsewhere, which look light and modern.

Easy, convenient, and perfectly cut glass.

Really stunning picture frames. This is my second order and they are a lovely company to deal with. Great communication, good delivery time and high quality frames. Highly recommend!

I bought an item from you that was late over a week ago. It is still not here! This is just theft!

Found a frame of exactly the required size with narrow edge and plain oak finish. It came within about a week. Overall not cheap but it was exactly what was required.

Took way more than 8 days to arrive (about two weeks), but support was communicative when I enquired about an update. The frame arrived well packaged and in a good condition. It is as described.

Timely delivery of a nicely made picture frame.