BGASTORE.UK Reviews 

Uk customer and am very happy with my two orders from BGA. Both orders were packaged correctly and arrived in good time and undamaged. Will defo use again.

Nothing sent to me a month after payment... Customer service is atrocious, automated at first, then very poor. Couldn't recommend at all. AVOID

Frames still not delivered after 39 days from order placement

I ordered on 1st December and still haven't received my product.
I sent an email earlier today to BGA but they haven’t replied to me.

Order number 6014021

I bought a frame that had came broken and when I contacted customer support no one answered. I sent them two emails asking for another replacement but no one responded. So then I had to file a claim through my bank to get my money back.

Exactly as described and look great

Very good product delivered effectively thanks!

2 orders and they both arrive with bent frames. The wood is bowed on double sides meaning the frame is not straight. It's barreled outwards. One was so bad it has a hole between the print and glass and the frame.
This is so bad. Not just one blip but across two orders.
The frames aren't built strong enough clearly. These were not cheap. I want a refund but have not yet received a reply from customer service.

Edit: in response to your comment here, i already have emailed you with both my order numbers and photos of evidence. This just sounds like an automated Ai response. My email is already in your inbox, i’ll await your reply.

Edit: the email was sent on Tuesday 9th Dec, titled Order refund query.
The order numbers are 5972602 and 5923148
Thank you

Edit: I still haven't heard from you. Please can you reply to my email? i have provided the details.

Edit: This is ridiculous. I didn't want to put my email here for just anyone to spam. I have re-sent and forwarded the emails again not long ago to both - info @bga.de and ulrike. peper@ bga.de
My first name is hannah. That should help you find it along with the order numbers I gave previously too. Let me know if you have an alternative email you'd rather I use.
Hannah

Edit: i received your direct email and replied immediately but have heard nothing. That was Monday, it’s now Thursday. Do you have a firewall blocking emails with images? I replied without images but still received no response. You said you would sort this right away

Edit; I have replied to the email you just sent today. If you still cannot see my emails after three attempts, and about 6 emails sent you have to realise it is a technical issue your end. Because everyone else i am emailing is receiving no problem. It could be your firewall, are you going to look into this? Because the fact that basic communication isn’t possible and we’re having to talk on a review site is ridiculous.

This is what my email said.

Two of my orders - 5972602 and 5923148
Arrived with some damaged frames.

The a2 frame in order 5972602 and both a3 frames from order 5923148 have sides where the wood has bowed and is not straight. The A2 one actually totally comes away from the glass and the print leaving an actual gap.
The A3 frames have no gap but the frames are still bowed to the point it is very obvious.

I have embedded photo's below.

For the price I paid for these selection of frames, this isn't the quality I was expecting or that was advertised.

They don't look right on the walls when three have bowed sides.

I don't have the energy to repack and return these to you because I am housebound, and unwell, but the time it would take to return and then re-order would take a couple weeks at least, as I'm in the UK.

I would really like a refund for these three frames or replacements sent. Ideally I would like replacements because I bought a set.
After all the hassle with communication I think you need to honour this. It has been a regrettable purchase

I hope to hear from you soon,

Thanks,
Hannah

Hi,

in response to your email thank you yes I would like you to go ahead and send the replacements.

Thank you Angelica,
I will be happy amend my review once those arrive. please confirm you have seen this,

Hannah

I ordered a mirror that has arrived completely smashed. I have asked for a full refund. There was not enough bubble wrap or padding in the box to make sure that it arrived safely considering it was making such a long journey (from Sweden to the U.K.). Hopefully I will hear back from someone soon, as I don’t trust that a replacement would not also arrive damaged. From reading other reviews here, I am concerned that I will be asked to send the broken mirror back to Sweden even though it is unsellable.

It has been 16 working days and I still have not received my parcel. The only follow up I had on the delay was an automated chat bot. Have raised the problem with the distributor too and no answer.

It doesn't give me confidence to order from them again.

Ordered during Black Friday so with a discount. They took the money from my account and then I never had an email confirmation. Chased it up & had an email automatic robot reply, no phone number so can’t talk to a real person. Now I’ve seen the transaction has completely disappeared from my account, so guessing I’m not getting my items. Frustrating you can’t talk to anyone. Wouldn’t bother buying from here.

lots of frames, but sometimes tricky navigation on the site

Lovely quality frame and arrived very well packaged, I will definitely use again.

I don’t usually leave negative reviews, but this might be the first. I ordered a frame that was supposed to be delivered on November 21, yet it’s still stuck in customs as of the 30th. I’ve emailed BGASTORE, but I’ve only received AI-generated replies. I just want an update to know whether the package is lost and what’s going on with the delivery. It’s very disappointing!

I really hope this order is worth the wait. I am waiting 3 weeks for an order I was advised would take 2-6 working days. I have no problem waiting for a delivery but I would prefer my expectations to be managed and delivery times should be realistic not optimistic.
I contacted customer service to get an update on my order as there has been none since the time of purchase, a bot responded with no specific information - all it could tell me was that my order is being packed, and there was no way to know how long this would take.
I would like to know a realistic timeline of when I can expect my order to be delivered.

Ordered two 30 x 30 cm and one 50 x 70 cm frame in the Narrow Oak. These are always the type of frames I go for from this company, because I just love the sleek, thin, modern style and they are very good quality and just make the pictures stand out. They are always packaged well and the delivery is pretty quick considering they come from Sweden to the UK. Very Happy.

The frame was exactly the colour and style I needed for my unusually sized sketch and good value. But the delivery was slow , the tracking inadequate and took a long time to find out the first delivery went astray. However the second did arrive as they said it would and BGA refunded all I had paid in recompense for slow slow delivery.

Ordered a beautiful looking mirror. Ordering process was seamless and package arrived well packaged & undamaged within 7 days of ordering. I had no idea it was arriving from abroad! Well done and thank you we are very happy with this amazing looking mirror.

Fast delivery great item

I would have made it 5 stars but the delivery was disappointing. They were asked to leave it in the porch and they didn't even ring the door bell. My neighbour messaged me to say that I had a parcel on the floor outside.