Sam Watts always does the call outs/services for our office machines. He is knowledgeable helpful and always incredibly polite and professional. Sam took over from our previous technician a few years... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Sam, the engineer, arrived right on time and was extremely polite and courteous—he even offered to take his shoes off. He was easy to talk to and clearly explained what he was doing and the upda... See more
Company replied
Having seen the machine in action at my daughters, we (my wife) determined it was just what we needed, There is a lot of tea and coffee drunk in our house, my other daughter works from our home and is... See more
Company replied
We have had Sam (engineer) here a few times for the initial installation of our first BiBo and then subsequently when servicing it afterwards. He’s always very polite and nothing is too much trouble f... See more
Company replied
Company details
Written by the company
BIBO strives to do good. Driven by a thirst to bring beautiful tasting water into people’s lives in a manner that has minimal environmental impact and supports health and well-being. We care about our planet, our customers and our products. For the morning brew, the post-workout refreshment, that much needed cuppa with a friend; BIBO rests in the heart of our customers homes and workplaces.
Contact info
Unit 15 Blenheim Saw Mills, OX29 8ET, Oxfordshire, United Kingdom
- 01993880287
- customers@bibowater.co.uk
- bibowater.co.uk
4.6
Excellent
549 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 76% of negative reviews
Typically replies within 1 week
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Great service from the engineer when he…
Great service from the engineer when he arrived. Polite efficient and fixed it first time.
May 9, 2025
Unprompted review
Reply from BIBO Water
Thank you for your feedback 😊
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Excellent product
Excellent product, smart design, better value than equivalent taps. We have a maintenance/service contract as well which has been excellent value and Tasha the engineer is simply fantastic!
April 22, 2025
Unprompted review
Reply from BIBO Water
Thank you for your great feedback 😊
Reply from BIBO Water
Thank you for your feedback 😊
Highly recommended it
Highly recommended it, professional service with a great-looking machine. Love to support local businesses!
April 29, 2025
Unprompted review
Reply from BIBO Water
Thank you for your feedback and your support 😊
Reply from BIBO Water
Thank you for your feedback! 😊
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We are very pleased Who wants to buy, I recommend a very good device with the purchase…
We are very pleased with the purchase of Bibo, we did not expect that it would be so great, very easy and accessible for cold water, for hot water, and we are very glad that we have such a device
February 28, 2025
Unprompted review
Reply from BIBO Water
Thank you for your feedback. It's great to hear that you have been enjoying all the benefits of the BIBO since purchasing 😊
All round excellent experience!
All round excellent experience!
I was given a unit by a friend, and contacted Bibo to arrange servicing and installation. Amazingly friendly and efficient customer service arranged a very quick appointment. The engineer (Lewis) turned up as arranged, and was reassuringly professional and engaging. He checked the machine over made it fit for use and installed it with no issues, gave instructions on how to use it and cleaned up after the work - he even cleaned the outside of the machine.
The machine itself is really good, and seems to be quite efficient according to my smart meter. Much more efficent than boiling multiple kettles.
I would happily recommend this company for their product, service and customer focused attitude.
April 25, 2025
Unprompted review
Reply from BIBO Water
Thank you for your feedback. It's so great to hear that you are enjoying all the benefits that the BIBO has to offer and received friendly and efficient service from the team 😊
Very reliable supplier
The company are very prompt in responding to all types of queries and their service engineers are very polite and efficient.
April 10, 2025
Unprompted review
Reply from BIBO Water
Thank you for your positive feedback 😊
fantastic service from a company where you can talk to a real person
I have had my BIBO for many years without issue. Recently the unit gained a leak and after returning to the company it was fixed for a very reasonable cost. Shortley after it had another leak and after speaking direct to the company, which is a very reasuring thing, an engineer was dispatched. He arrived on time and quickly diagnosed the fault and replaced the part Again the cost was really reasonable giving me many more years of use from my BIBO. I really missed it whilst it was away and awaiting the engineer visit.
March 27, 2025
Unprompted review
Reply from BIBO Water
Thank you for your feedback. We're really pleased that our team were able to resolve a fault with your machine quickly so that you can continue to enjoy all the benefits of the BIBO for many more years to come 😊
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AMAZING!!
If you are thinking of buying a Water Dispenser, you cannot go wrong with a BIBO we would highly recommend!
Ordered Online made a mistake and Poppy in Customer Service was superb, very helpful and got me sorted with no fuss, thank you Poppy.
Our BIBO Water Dispenser arrived promptly and received great communication throughout.
Fitting was quick and easy by Tasha who was fabulous, arrived on time, friendly, professional and took time to demo our new Toy :0)
Been using now for nearly a week and OMG it is amazing absolutely brilliant. Kettle & Fridge Water Jugs in bin!!
Thank you
April 12, 2025
Unprompted review
Both the pre sales and after sales…
Both the pre sales and after sales services have been v good- informative, polite and efficient.
We love the BIBO an extra kitchen item which is definitely worth it.
The engineer Sam was knowledgeable and v efficient and answered all our questions.
March 21, 2025
Unprompted review
The team responded rapidly and the…
We like the machine and when we had an issues the team responded rapidly and the person on site was very professional.
April 3, 2025
Unprompted review
I purchased the device 1 year ago
I purchased the device 1 year ago. so far I only had a positive experience with them. Customer service was transparent, questions were answered, issues were resolved.
April 10, 2025
Unprompted review
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I rent a Bibo and it's been a great…
I rent a Bibo and it's been a great replacement for a kettle, plus the bonus chilled water. Only had a few issues and bibo have always been quick to help with advice or send an engineer
April 10, 2025
Unprompted review
Bibo water dispenser has been a…
My Bibo water dispenser has been a reliable workhorse for over five years. It effectively helps cut down on single-use plastic while consistently providing clean water on demand. A worthwhile investment for both convenience and sustainability
April 10, 2025
Unprompted review
BIBO water machine
We have a BIBO water machine for a few years now. The Customer Service are friendly and very helpful. They make arrangements for the engineer to visit and the engineer attend in the allotted time. Engineer is friendly and very courteous and will explain what work they have carried out.
March 24, 2025
Unprompted review
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Outstanding customer service
Outstanding customer service, being new to the company, Poppy the Customer Service Advisor was brilliant, informative, very thorough, friendly and patient.
The onsite engineer Tasha was professional, bubbly and friendly, it was lovely to see a female engineer.
March 13, 2025
Unprompted review
Reply from BIBO Water
Thank you for your feedback. It's great to hear that you have recently had a positive experience with both our Customer Service Team and our engineer 😊
Everything went well
Everything went well.
Thank you Jason for your availability.
Work well done as always.
Very satisfied.
March 17, 2025
Unprompted review
Reply from BIBO Water
Thank you for your positive feedback. It's great to hear that you are happy with the recent service provide by Jason 😊
Machine leaking
My machine had a leak which was dealt with. An engineer came and repaired it very quickly. I was very pleased with the service quick and efficient. Thank you
March 5, 2025
Unprompted review
Reply from BIBO Water
Thank you for your feedback! We're so happy to hear that you have been pleased with the recent service provided by our engineer 😊
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