BIBO Water Reviews 

The engineer, Tasha, is fantastic. She's been round about 4 or 5 times now I think and she's so friendly, chatty but working quickly at the same time. Really knowledgeable about the BIBO and fixes every issue we have. Thanks Tasha!

Our engineer, Jason, is extremely knowledgeable, professional, kind and conscientious.

Needed an engineer contacted Bibo they gave me some checks to do first then arranged an engineer straight away cannot fault the customer service, nice to deal with a company that you get through to somebody on the phone who can help you.

Quick response to problem. Engineer solved.

The mechanic was super good, he sorted everything out, like you to thank him for me x

Cannot fault the machine or the customer service
Wouldn’t be without our filtered water at the touch of a button

When new , there was a lot to like about the machine. It supplie hot and cold water and it did save on the volume of water bottles that were purchased. However, the running costs are high with ongoing replacement filters, uv lights etc. That was ok to a point, but then the cold water stopped being chilled. It seems a pump has failed. The cost to repair, just under 50% of the machine cost. That included a service , but it is still 50% of the machine. At that point I wrote off a 2 year old 600 gbp machine, so it is going in the bin. I was not going to pay 50% of purchase after only 2 years use and have any faith in the longevity , and have to then pay something similar further down the road. So I could not recommend buying this product.

During that period inevetably there have been a few times when we have needed the Company's help to resolve a few minor issues. In every instance the efficiency care and courtesy has been wonderful. Every person with whom we have come into contact have been excellent.I can honestly say that customer care at BiBo is second to none. Thank you, and very best wishes for your continued success. Regards, Lynn and David Sinclair.

We have had our Bibo water tank since 2022. We chose it for our new kitchen, after replacing our American style fridge with a model that did not have a cold water dispenser. The Bibo provides us with both filtered, ice cold water as well as boiling water, for our hot drinks. So although it takes up some space on the worktop, we no longer need a kettle, water filter jug or cold water stored in the fridge. It is very efficient and easy to use. One or two issues have been quickly resolved by Bibo technicians who are professional and reliable. The Bibo is quite expensive to buy but we consider it worth it for the convenience. It was our little treat to ourselves, when we re fitted our kitchen. We are very satisfied with it.

Lewis the BIBO engineer was first class and helped all the way through to sort out problems associated with my old BIBO machine
Very helpful service.

I’ve been using the Bibo water dispenser since 2021, and it has truly become an essential part of our kitchen. We use it multiple times a day, and the convenience of having both hot and cold water readily available has made our daily routine so much easier. My family appreciates the instant access to hot and cold water for beverages and cooking.

Recently, we encountered an issue with the hot water dispenser leaking. Given that we live in a hard water area, I understand that this can happen, but it was a bit disappointing nonetheless. However, when I called for an engineer, Lewis arrived promptly and was incredibly knowledgeable and polite. He quickly diagnosed the problem and provided a solution, which was reassuring.

I’ve also been eyeing the new version of the Bibo dispenser that has just been released. It seems to offer some exciting upgrades, and I’m tempted to consider an upgrade soon. Overall, I highly recommend the Bibo water dispenser for its reliability and convenience, and I look forward to seeing what the new model has to offer!

Great service, when you require it ,Bibo work great, and I have no concerns that I would recommend them to all .

Engineer was great and did a fantastic job machine repaired and looked like new.
My only criticism is that as we live in a hard water area we should have been told to clean more often to stop the scale build up. The Engineer advised every 3 months not every six.
Couldn't live without my BIBO

Very friendly and helpful.
Product is good q5

I always take a bottle of my water wherever I go any other water tastes funny.

I have had the Bibo machine for a while now and when I bought it, I signed up for what was to supposed to be a “worry free” servicing option, where I pay by monthly direct debit and then an engineer is sent at 6 months intervals to service the Bibo machine. However, my experience with this process has been a total nightmare. The impression given to me at the onset was that whenever the service is due, automatically this gets arranged and I’ll get contacted about the proposed times/dates for the engineers visit. However this has not been my experience so far. Sometimes, the service goes several days and even weeks overdue and no one contacts me about it. On multiple occasions, I have had to chase constantly for it to be booked before this happens. To add to this, when I call about it, I am given several unreasonable excuses that do not add up.
It has indeed given me a poor experience with this company.
On the other hand, the engineer Lewis has been very good. He always turns up at the appointed time, is very friendly, professional and takes his time to explain what he has done . He is indeed an asset to Bibo.

The engineer who attended was perfect. Arrived on time, was very knowledgeable, clean and tidy, very professional. Thank you.

Great service from the engineer when he arrived. Polite efficient and fixed it first time.

Excellent product, smart design, better value than equivalent taps. We have a maintenance/service contract as well which has been excellent value and Tasha the engineer is simply fantastic!

good service