BIBO Water Reviews 

I broke water inlet pipe my mistake when the customer service department were very helpful and arranged a site visit very quickly
Arrived on time I placed the broken part
What a great service love my. Bibo

We have had Sam (engineer) here a few times for the initial installation of our first BiBo and then subsequently when servicing it afterwards. He’s always very polite and nothing is too much trouble for him. Recently just him again to install our BiBo Nova and he took us through all the menus to familiarise us with it. It’s a game changer and there nothing else on the market that matches it. If you’re thinking of getting one then do it, it’ll change your life!

The engineer arrived within the agreed time period, was extremely helpful and friendly. He not only repaired my BIBO but cleaned it and offered lots of advice. A real credit to your company. I would suggest however an improvement to your booking system for engineer visits, perhaps an on line booking system showing available slots? That would honestly make the whole experience second to none.

Great service from Bibo and Sam. Sam did a great job, explained what he was doing at every step, gave some good advice and was a really nice and friendly chap.

Great experience from start to finish! The BIBO water dispenser is fantastic — instant hot and cold filtered water, excellent quality and super convenient. Customer service was friendly and responsive. Highly recommend!

Great experience, very capable engineer. Very friendly and professional.

We've used BIBO for years and have ALWAYS received fantastic customer service from Poppy in the office and Sam, the engineer. They are both incredibly friendly & helpful. No issue is too much for them and we always get really fast replies & visits. I really couldn't fault these guys at all! Thanks BIBO!!

Sam, the engineer, arrived right on time and was extremely polite and courteous—he even offered to take his shoes off.

He was easy to talk to and clearly explained what he was doing and the update he was carrying out. He also showed impressive reflexes after my grandson kept launching missiles at him… he should be playing cricket!

Overall, the customer service from BIBO has been excellent from start to finish.

Unfortunately, we had to cancel our contract after series of disappointing events and communication. It all started a few months ago, when machine started to fail with touchscreen buttons not working at times and BIBO showing random errors. We requested assistance and it came within 7-10 days. Then it didn't bother us (the waiting) as it was a minor issue and we still were able to get water going. Then like two months ago something bumped inside the machine making its right side inflated and for a day it wasn't giving any water. We contacted customer service and...they said technician will come in 7-8 days! It was already unacceptable, but we decided to wait, especially because somehow next day machine started to give hot water, at least, with touchscreen failures. 2-3 days before schedule we were informed that technician is out for a few days and our appointment will be rescheduled to another 7-8 days! By then BIBO started to leak and situation escalated. No solutions (video call or disconnection instructions) or compensation was offered, even we clearly expressed our disappointment! Normally, if there is a short of staff companies hire additional person temporary or give extra hours to existing employees. Also, normally long-time customers with major failure get prioritized. Nothing like this happened. When technician arrived, the verdict was that machines dead and needs replacement. And AGAIN another week to wait for someone to arrive and install a new machine. "FANTASTIC"! We complained, we asked to have a new machine in different specific color and waited again...Next visit was another disappointment as machine arrive in wrong color (!!!) and upon installment technician concluded it's not in good condition and performed some repair ON A NEW BIBO! And that's not the ned of the story. Few hours later, the machine started to leak A LOT! And guess what? Again we were said to wait for technician about 7-9 days! Ridiculous! As leaking was increasing and causing wet kitchen panels and hob, and other appliances, I called customer services and demanded a solution. However, no emergency technician was arranged, no priority to our situation given and on top of that I was told that if I won't agree with appointment given in 4 (!!!) days, they will reschedule us to another week as they have no openings! HOW RUDE! That was the last drop! Seriously! What a way to treat long-term customer with major issue causing damage and growth of water bills as constant leaking coming from the BIBO!
Still, I am giving another star to technicians of the company: great guys with nice manners and warm attitude (and I wrote previously review to praise Lewis). And another star as courtesy to the first 1,5 years of product usage: we were lucky it was working well.
If you care about how you are treated and a product quality (apparently got worse), look for other options.

The installer (Tasha) was great - very professional and sorted it all really efficiently.
The BIBO unit itself is grand - nice and reliable and now with a proper display and touch screen - a good upgrade from the original Classic BIBO.

Lewis the engineer is so helpful and so polite.
He is always reday to make any changes to the machine in required.
Great Engineer
Great Company

We have had the Bibo for over year now and we love it. We had a fault with the UV light on the unit. Customer services quickly arranged for an engineer to visit. Sam the engineer turned up as agreed. He was very polite, knew exactly what the issue was and resolved the problem within 15mins. Very pleased. Happy Bibo Customer

Wonderful engineer, super professional and helpful. Can’t recommend BIBO enough- we love our BIBO! Water never tasted so good..

Having Jason back in the new place was brilliant as we had the Bibo reinstalled.
Great seeing him again as well... The dogs wagged their tails at him.
The Bibo product is fantastic and we look forward to seeing Jason when the unit gets serviced

Awesome!! I ordered the new Bibo Nova on Monday and it arrived on Thursday! How good is that! I live in the Scottish Highlands about 500 miles away so that is impressive service!! This is our third Bibo over the years and I couldn’t be happier with this new version - a vast improvement on the last Bibo Classic we had. It was so easy to set up and is extremely user friendly. Its appearance is super modern in our kitchen and I just love the style! The Customer Service experience was excellent so thank you. ⭐️⭐️⭐️⭐️⭐️

Bibo are a brilliant company .
I phoned on Wednesday afternoon asking if they could supply a spanner to help me remove then refit the filter. It arrived with me less than 24 hours later & at no charge.
Truly five star service.
Thank you

Extremely disappointing experience from start to finish.

I paid over £900 for a water filtration system with installation scheduled for early December. After taking payment, I was told the product was suddenly out of stock and would need to be reordered – which is concerning for a company that claims to manufacture and specialise exclusively in these products.

I was then informed it could take months to deliver. Strangely, the unit arrived just before January, but without any instructions and without installation. Since then, installation appointments have been repeatedly scheduled and cancelled, often without any notice. On more than one occasion, I only discovered the appointment had been cancelled because I chased them myself.

The latest excuse was that the engineer was unavailable due to injury, pushing installation back by another two weeks. While things happen, the lack of communication is unacceptable. I have taken unpaid time off work for appointments that never happened, resulting in financial loss on my side.

Despite their website claiming transparency and reliability, my experience has been the opposite. I now have an expensive machine sitting unused, no clear installation date, and very little confidence that it will ever be installed.

Had I known this in advance, I would not have ordered and would have stayed with my previous provider, who installed promptly and without any issues.

I would not recommend this company based on my experience.

Excellent experience, I love my BIBO classic which I bought 2019 and still going strong. I’m based in Ireland but I’m finding hard to find BIBO classic filter replacement and cleaning solution since they don’t have it stock in Ireland. Can someone suggest how can I purchase from the UK please and thank you.

So after doing a lot of research I purchased a BIBO water machine. This is my second one, the first one didn't even last 48 hours. This machine is so unreliable I now don't even bother putting the screws back on the side cover. The reason why.. So the thermostat keeps popping out and stops the machine from heating the water. No error messages, just will not heat. First time around customer services got me to unscrew the side panel and reset the switch. I have had to do this so many times now I don't even bother putting the screws back in. Tried phoning customer services again - no answer. The machine looks good but would I buy it again, absolutely no way. I paid top money because I wanted quality but it's no better than something you might have purchased from Temu. Also forget the clock, a sun dial would keep better time. I've written this while waiting for it to reheat so I can have a cup of tea. Shame I can't attract photos, the machine looks quality with the side panel permanently off (I'm joking there).

The response to our call was very quick. The engineer they sent was very personable and knew her stuff. She sorted out the problem with a minimum of cost and fuss.