BIBO Water Reviews 

We had a wonderful engineer called Sam come out and fix our BIBO today. He was so courteous and professional from the outset and took such care in working out a few problems with our water machine, which he went on to fix. What an asset to BIBO he is! All fixed with a great sense of humour and a large dose of professionalism.

Ordered the Nova 23/09 and received it 02/10. Installed and straight away it didn’t dispense any hot or cold water (yes I followed the getting started instructions). You’d select hot or cold and you couldn’t even hear it attempt anything. I called bibo customer service and spoke to a (friendly) customer service rep who said an engineer visit would be required. She said she would hand it over to another team to schedule and they’ll be in touch. It’s been over 24 hours now and still nothing. In this time I have tried to unseat/reseat the filter and the machine has sprung to life with water now dispensing but the filter will not come out and so I suspect I will still need an engineer as how will I change the filter when it’s time? It’s like it wedged and this clearly effected the (none) dispense of water at first (and it didn’t pickup that the filter was not seated properly, it thought it was!)

As for the Nova itself. Love the idea of it, touch screen, presets measured in ml etc. It’s also cold/hot enough so far and tastes great. However, having had the classic for a few years prior, the Nova is considerably louder (fan) when cooling and the touch screen is not as responsive as you’d like so you will at times find yourself tapping the screen twice/three times to stop dispensing water which is annoying especially with boiling water. This is countered by the fact that the presets are suitable 99% of the time so no need to stop the dispensing yourself anyway. If it wasn’t for these two nuances then it would be a perfect all round water machine!

Ps what would have been the icing on the cake is if it was WiFi capable so taking over the air updates, water usage tracking, maintenance reminders/information, parental controls and other bits of config (presets etc) all within an app!

I ordered my Bibo Nova on the 14th August and have been waiting ever since for delivery. There’s been no effort from the company to reach out to update me regarding the situation. Sometimes it’s not even about how long it takes for an item to get delivered but rather it speaks volumes on how the company will handle after sales support. For that reason, I have no choice but to leave this review to make everyone else aware of this company.

My experience with BIBO has been largely negative, but this is not the fault of their engineer Tasha.

I ordered their new machine on 4th July with shipping estimated for August, but then they said shipping had been delayed so I cancelled that order.

I then decided to rent their original machine but the first machine was incapable of dispensing water as cold as its advertised 4 degrees celsius.

Their engineer visited and confirmed it was only dispensing water at 10-12 degrees celsius.

I've just had a replacement machine, and it's the same issue - 10-12 degrees celsius which for me isn't cold enough.

If I have to fill a jug up every night to be refridgerated then these machines are pointless for me.

I now have two machines that are useless because the first still hasn't been collected and apparently they can't come to get it until the 22nd?

So I now have two useless countertop units taking up space in my apartment

BIBO Nova took ages to arrive and now having used it for a few weeks it’s not good news. Having had a classic BIBO the new Nova is not as good. The chilled water is not as cold. A message pops up to say the filters not installed when it is. The measurements of water dispensed are no where near the correct ml. It makes more noise from the fans. You put a cup or bottle in front of the sensor and it doesn’t wake up.It doesn’t show the temperature on the main screen whilst boiling or cooling. And who knows what the rfid on the filters will do when it’s time for a filter change. Nice idea but don’t see any improvement only more complicated to use.

I ordered the BIBO Nova on 29th August and was initially pleased when they honoured a 5% discount after a miscommunication regarding a competitor's offer — credit where it’s due.

Unfortunately, things quickly went downhill.

There was no follow-up on my order, no updates about delivery, and no information available on their website about this new product. I had several questions which went completely unanswered. After over a week, I noticed the promised discount still hadn’t been applied, and there was complete silence from their side.

This lack of communication made me lose confidence in their aftercare. If it’s this difficult to get basic answers before receiving the product, I can only imagine the frustration if something were to go wrong after purchase — so I cancelled my order.

To make things worse, I had to open a PayPal dispute for the refund. Instead of simply refunding me through PayPal (which would close the dispute automatically), they asked me to cancel it — which would have left me vulnerable with no guarantee of a refund. If I had cancelled the dispute, BIBO would have been in the best position to ignore the refund altogether. The fact that they didn’t just issue the refund shows either a lack of understanding or a very poor internal process.

They may be a small team, but this was just unacceptably poor service — very slow responses, no follow-up, and a complete lack of professionalism. For a £739.99 product, I expected far better.

Honestly, I’m now questioning the legitimacy of all the glowing reviews. Based on my experience, I’d be very cautious ordering from this company.

We had a lovely engineer called Jason who come and fixed our bibo machine as it was still under warranty. So polite and respectful and friendly. Highly recommend this company. We absolutely love our bibo machine too!

I had a service call 30th July by Sam Engineer. He arrived within the promised time slot & quickly got to work. He speedily identified the fault & rectified it. He then cleaned the machine & got rid of some limescale that that built up on the dispensing nozzle. The machine sparkles like new.
We have been customers since 2012 & this was the first call out needed since our second machine was fitted in December 2019.
Our thanks to Sam for an excellent job done, & also to Rosie in the office for her help
Gordon Fraser
Rainham
Essex

Having had a problem with my Bibo it appeared to be more than a simple fix. I was given a date for an engineer to attend and sort the problem. Sam arrived on time and immediately located the faulty parts and replaced with new from stock and checked the machine fully and checked that it was operating correctly. He also demonstrated the menu and I have since used the sleep mode which is very useful. Overall I have been very impressed and happy with the after sales team and especially Sam the engineer.

Good machine, Terrible service
Well, its been 3 weeks now, calling to arrange filter change. Phones not answered for first 2 weeks. Sales eventually out me through to service. Promissed to call me back that day. That was a week ago. Still no call. And... not answering calls again. Pitty, machine is great, but service is terrible.

Just had my water unit installed today by Sam who was absolutely amazing and went over and above the call of duty to help.
I'm a raving fan already and have only started using my machine which is fantastic!

Thank you!

Excellent services. Thank you

I am very happy with the service carried out by the engineer he checked and replaced all the parts that was worn, my BIBO is now working as new customer service was also first class can’t fault BIBO ten out of ten.

I have had a Bibo for 5 years and it has been amazing. The product and the company. Love having cold and hot filtered water any time of the day or night. The staff have been extremely helpful and fix any issues promptly. Cannot imagine being without my Bibo.

Always quick to respond to queries and quick to get an engineer out if needed, engineer always polite and helpful

Overall the experience with Bibo has been very positive but there is one simple thing missing...

Had a Bibo classic for over two years now and we love it. We got it due to my wife's disabilty because she is unable to lift or use kettles or other hot water appliances safely. The Bibo allows her to have a cup of tea or coffee easily and safely as well as having full access to clean, cold filtered water without bulky heavy filter jugs etc.

The classic is easy to use, simple to maintain and high quality. During cleaning, the cartridge grommet failed and cause leakage into the unit and all over the floor. We needed to contact an engineer to visit.

This is where the single gripe comes. We reported the issue on a Saturday morning. Bibo has no support on non business days and we could not get any confirmation on a vist for two business days so we were looking at least Tuesday for any contact. This left us without access to the water machine for four days. Inconvenient yes, but also removed a degree of independence from my wife as we were now relying on kettles and bottled water, each being unsafe for her to use.

A callout was organised at Bibo's convenience and the engineer who turned up was amazing. He spotted the issue right away and not only fixed it but took measures to minimise the likelihood of it happening again as well as making the machine easier to use and maintain. He swapped out some parts to give the machine a longer lifespan and explained some improvements coming to the filters. He even cleaned the machine (inside and out) and completed the descaling process leaving with a machine that was as good as new.

Overall, fantasic service from the engineer and a quality long-lasting product from Bibo. If only a way could be found for out-of-hours energency services...

Hey! Train me up on the system and I'll do it myself!!! ;-)

Excellent engineer, stripped the unit down, identified and rectified the fault and a really good experience overall.

Very friendly, helpful and knowledgeable engineer.

Very helpful customer support and very good product. I had a little problem but I contacted Bibo and within 24 hours, they'd already responded and arranged an engineer to come and fix the problem. Would highly recommend

Because if they did, everyone would have a Bibo

We've had ours 2.5 years and only recently needed an engineer to come out (as the filter replacement is so easy). Our engineer was superb - quick, efficient, friendly, very clean and tidy.

Bibo are missing a trick with current customers - offer a friends and family discount (10%) on new sign ups from a current customer. Then current customer gets a free filter replacement - or something.

These reviews are helpful, but only if you're directing traffic the right way to your product. SPEND MORE MONEY ON MARKETING!!!

It's a bloody brilliant machine - just needs to be a touch higher to get a Chilly's water bottle stood underneath the spout! (tiny detail)