I recently purchased a Specialized Roubaix from BICI, and I couldn't be more impressed with their customer service. From the moment I walked in, I received a friendly welcome from Roz, who provided... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Sheesh — Bici puts out a marketing email about wide cycling shoes. Ten minutes browsing their offerings, immediately, to find they don’t have any of the shoes they sent me to look at, or rather they... See more
Service is great but there are faster business to ship like Dunbar Cycle. The one thing they are the best at compared to other Canadian bike store, is they have the largest inventory. Only complaint t... See more
I have always used my LBS to buy new bikes, but given the current shortages I had to expand my horizon. Initially I was skeptical that buying a bike online would be as good an experience as buying in... See more
Company details
Written by the company
Vancouver based bike shop and online retailer
Contact info
1497 Adanac Street, V5L 2C4, Vancouver, Canada
- 778 719 3080
- info@bicicletta.cc
- bicicletta.cc
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Just pray you get what you want the…
Just pray you get what you want the first time, because returns and exchange is the most painful thing i have ever endured. No Phone number you can't discuss anything. Just annoying text and miscommunication. never again.
Excellent
Excellent service and prompt fulfillment!
Shipment via Canada Post was... as always terribly slow. Vancouver to Toronto took 5 days longer than Germany to Toronto, door to door.
great service great choice
Arrived early
Arrived early, exactly as described! First time I’ve shopped here, but won’t be the last!!
Best in class online experience
I have been shopping at bicicletta for many years and they have adapted to the current environment very well, more than I have experienced with other retail stores. The store experience is top notch and the online experience is best in class for an online retailer, not something you would expect from a local bike shop.
Very happy with service and delivery
Very happy with service and delivery. Thanks for having the tire tube for my son's bike and shipping it to Toronto - I couldn't find the size anywhere near me.
Very personalized service through their…
Very personalized service through their live chat. Bunch of good people who take the time to answer all questions. And flat $5 shipping without a minimum spend seals the deal. My new go-to on this side of the border!
Excellent service and quick delivery
My order arrived quickly and flawlessly. Will definitely shop at bicicletta again.
Amazing service
Amazing service , simple website and easy to find the items that you need. The shipping was fast and cheap and they did ship the next day ! I will for sure buy again
Thank you very much for the great service !
Super friendly and effective customer…
Super friendly and effective customer service.
The service with them is always excellent.
The service with them is always excellent. They are always willing to help, and specially during this COVID times, they still manage to be so nice and cool!
Fizik Artica R5
Got the package really fast and the boots were the right size. Great service! I will not hesitate to do business with Bicicletta again. Thanks!
Overall good experience
Simple to navigate online. Fast shipping. Reasonable prices. I have no reason not to recommend them based on my experience.
This a great no super place to buy all cycling gear
This a great no super place to buy all your cycling stuff ! Service and prices are just out of this world .
Great selection
Great selection, and convenient, free in-store pickup that doesn't take very long. Pretty much my go-to
Excellent service and products!
Excellent service and products!
NJF
Toronto, ON
I have bought a few things from…
I have bought a few things from bicicletta and they are good, safe, reliable.
Prices aren't too bad and their customer service is really good.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.





