I called the booking office and had many questions - but Megan, the lady that answered the phone, was an angel in disguise and answered all of them - and gave even more advice - all of that very helpf... See more
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Review summary
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What people talk about most
Reviews shaping this summary
The Web site had very good filters which enabled me to focus only on the properties that filled my criteria. The booking process was easy.
Company replied
Simple to book competitive prices. Cheapest price available for property wanted across all sites advertising
Company replied
All questions answered quickly. Friendly staff and very easy booking process. Thank you so much a pleasure to deal with and great customer service.
Company replied
Company details
Written by the company
Big houses, large holiday homes and group accommodation. Big cottages, little prices. Big Cottages is part of the Snaptrip family which also includes Last Minute Cottages, Dog Friendly Cottages and Snaptrip.
Contact info
Office LG.03, Cargo Works,1-2 Hatfields, SE1 9PG, London, United Kingdom
- 0203 637 0812
- support@big-cottages.com
- big-cottages.com
4.3
Excellent
592 reviews
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Very easy to book lots if helpful info…
Very easy to book lots if helpful info on the holiday
September 30, 2023
Quick and easy to book a house.
September 23, 2023
Trouble free booking
September 10, 2023
I liked that the cottage was available…
I liked that the cottage was available on Big Cottages, part of Snap Trip. But, I didn't like that the price kept changing! It kept going up in price, every time I looked.
August 2, 2023
Easy booking experience
Easy booking experience, thank you!
Haven’t yet been on the mini break yet, hope it’s all perfect
July 30, 2023
Straight forward process
A really easy straight forward process. Will update on our stay. Thanks 😊
April 19, 2023
I tried to book through sykes but for…
I tried to book through sykes but for some reason I was being blocked so thank you very much for booking for me
Kind Regards Ray
March 20, 2023
May use AI-assist with repliesRead more
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Failing website booking system
The payment I made did not go through; after the confirmation email I had another email saying there had been a problem; after I phoned up and listened to a lot of music, I was told either to re-book (which I tried and couldn't do, the system wouldn’t do that) or to amend the payment details – but the system wouldn’t do that either. We were given 24 hours to sort it, which involved several phone calls, and a lot of music. The p[problem I was told was that my name varied – only slightly – from the name on the card I used to book. The whole system was poor, and having thought we would simply book as the website said we had 36 hours of trying different things, with a lot of stress and wasted time. In the end my last phone call was to pay over the phone. It has been a wearying and frustrating process.
March 17, 2023
Reply from Big Cottages
Hello Stephen,
Thank you for taking your time to leave us a review. I am very sorry to hear that you have had a negative experience booking with us.
As a marketplace we work alongside various property managers and we would be unable to process any payments, which is why we would have advised to re-attempt the booking online.
Sometimes a booking may decline if the lead booker's name does not match the cardholders details. I understand your frustration and wholeheartedly apologise for the lengthy process.
I am glad to hear that you were able to eventually make a booking and I do hope you are able to enjoy your holiday.
If you would like to raise any further issues, then please reach out to us on resolutions@snaptrip.com, and myself or a member of our team will respond as soon as possible.
Best Wishes,
Katie
Booking house for family Christmas
Easy site to navigate, find great properties and book
March 5, 2023
We were looking for a value for money…
We were looking for a value for money large cottage and found just the thing on Big Cottages.
February 16, 2023
Reply from Big Cottages
Hello Neil,
Thanks for the 5 stars! I'm so thrilled to hear that you managed to find exactly what you were looking for.
We hope you have a great trip.
Katie,
No one answered the phone.
February 10, 2023
Reply from Big Cottages
Hi Christine,
I'm sorry to hear that you were unable to get through to our Customer Support team.
I've checked our phones and I'm unable to see any calls attempted calls from the registered phone number on your booking.
I've sent you a direct email now to see how we can help, please keep an eye out for this.
Best wishes,
Sophie
Very quick to book
February 3, 2023
Reply from Big Cottages
Hello Andrea,
Thanks for taking your time to leave us a review!
I'm glad you were able to book swiftly and hope you have an amazing holiday.
Katie,
Love big cottages!
Brilliant website easy to navigate and really great value accommodation
January 26, 2023
Reply from Big Cottages
Hello David,
Thank you for the lovely review and we're happy to hear you had a straight-forward booking process.
We hope you have a great holiday!
Kind regards,
Said £20 deposit and full balance due…
Said £20 deposit and full balance due in may but when booking went through all went through Skye’s cottages who said a £600 deposit required which was not communicated when I booked. False advertising
January 22, 2023
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