bigamart.com Reviews 280

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 71 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience. However, some customers also noted issues with product quality, receiving flawed or incorrect items. There were also occasional problems with orders, including delayed shipments, lost packages, and items not arriving as expected.

What people talk about most

Product

People report ambiguous experiences with product. While some customers received damaged items, such as a... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the helpfulness... See more

Order

Users describe ambiguous interactions with order. While some customers praise fast delivery and helpful... See more

Delivery service

Consumers have mixed experiences with delivery services. While some customers praise the efficiency and speed... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team's professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

BigaMart in my opinion does everything well - better than well. I bought three ceiling bulbs a week ago no longer available in Australia. The delivery was efficient and quick. Unfortunately two... See more

Rated 5 out of 5 stars

I purchased a game and asked to ship it to israel. Due to unknown circumstances the shipment didn’t arrive and actually was lost. I wrote to Bigmart’s customer support and which accompany the pr... See more

Rated 5 out of 5 stars

The bulbs arrived well packaged and in mint order. It was great to have this service from GBR as these particular bulbs are no longer available in Australia. The other plus was the fast delivery f... See more

Rated 5 out of 5 stars

I thought I had purchased 2 bathroom sink stoppers but it turned out they were for a bathtub. I sent a message to customer support via their website and received a response very quickly. They asked... See more


Company details

  1. General Store

Written by the company

Large retail store specialising in sourcing ‘hard to find’ items.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

280 reviews

5-star
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1-star

Replied to 25% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

My experience

The product I ordered did not fit my needs. I reached out to BigaMart and was more than satisfied with their response. I will use this site again for future purchases.

September 6, 2025
Unprompted review
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Rated 5 out of 5 stars

What's to love about Bigmart

First is Bigmart's product offerings and second is their service. I made an honest purchasing error and they worked with me to find a solution that satisfied both of us. I'm now loyal to their brand and will be back for more. Check them out!

September 9, 2025
Unprompted review
Rated 5 out of 5 stars

From the beginning

From the beginning, Bigamart, have been efficient in everything asked of them. Ok, there was delay with customs, but we all have to live with that.

July 29, 2025
Unprompted review
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Rated 5 out of 5 stars

New “BestSite”

The site had the item I was looking for and Customer Service was the best I ever experienced anywhere else!
Shipping was fast and fare was fair!!!

May 1, 2025
Unprompted review
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Rated 5 out of 5 stars

Making it right

I ordered a shaving blade and they sent the wrong one. They made it right by sending the right one with no extra cost to me. Thank you.

May 27, 2025
Unprompted review
Rated 1 out of 5 stars

Return nightmare

The product I ordered (water filters) were drop shipped from Amazon. They arrived crushed in a paper envelope. When I tried to sign back on to request a refund their emails went to spam with a warning about the website. It was very hard to get a response for the refund. They are difficult to deal with and although the units were shipped within the US, I have to ship to the UK to get a refund.

May 10, 2025
Unprompted review
Rated 1 out of 5 stars

I bought a cushion that was $ 54.00…

I bought a cushion that was $ 54.00 incl shipping and stated pay with a credit card and I did. Then I get a Charge for 93.40. Adding 25.of plus for shipping then it stated Pay Pal.This is a huge scam and I will blog them until they stop the thief’s.

May 20, 2025
Unprompted review

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