bigamart.com Reviews 280

I ordered a shower and lotion set from this company. The shower gel arrived three quarters empty in a sealed bag.
I contacted Bigamart and was told I would receive a full refund. A day later when I agreed I was then offered a replacement. When I replied I would prefer the refund as I have to pay duties on these items, I was then told I could only receive a partial refund..very different from the original response. I found this company very unprofessional and disrespectful.
What makes it worse is my father just passed away and I didn't need any other upset. When I explained I will not shop there again, and would let others know of my experience, then I was offered a full refund.

Specifics of item were confusing on website leading to incorrect purchase. Good response as it was partially my fault. Very satisfied

I put in an order in March or April of 2025 that I had to cancel shortly thereafter & was very impressed with how quickly this company responded with no hassle. Will definitely order from them in future.

Product was well described and arrived in new condition. I paid for express shipping and did not recieve in time. Was treated well and respectfully and refunded for a portion of shipping cost, which I was satisfied with.

Prompt responses to my multiple enquiries regarding a very difficult to obtain wallpaper.
As soon as it came into stock I was notified allowing me to order after a five month search.
Shipping is to Melbourne, Australia.

Thank you Bigamart team.

Bigamart helped me with a hard to find item. Communication from them was responsive and personal. Shipping was super quick. I highly recommend looking into using them for your needs.

I purchased a Liononly two-tier dish drying rack that I could not assemble for the life of me. It may have been missing parts or I could just be too stupid. The written instructions were inscrutable and the YouTube videos I watched were ridiculously unhelpful since, as other confounded purchasers of this rack have commented, the videos skipped showing the actual assembly! I communicated with customer service and they allowed me to keep the rack. As I told them, I will recycle the rack since it is useless to me.

I was searching for a special arena double gate latch, when I came across this website. The priced seemed reasonable to order but at checkout the shipping was almost the cost of the item. So I reached out by email to the company to inquire about a first-time buyer discount code on shipping and in our several communicationsons back and forth, on two different occasions they stated they could not provide a discount code for the shipping but rest assured at checkout they would take care of the shipping at the time of checkout. So I placed my order, and no discount was applied. So I reached out to them several times, with my order number and a copy of their email confirming they would take care of the shipping and requesting a refund for the shipping cost they stated they would take care of and now no one will not reply through their customer service email.
I will also add that it took a couple of weeks to get the item and when received it had just been poorly packaged and wrapped in a simple plastic bag which was torn in a couple of places through shipping to me.
I have not been able to install the latch to give any reviews on the quality of the product as of yet. So far my experience has been sketchy and at this point I would not recommend this company or any of their promises. I will make another review once the latch has been installed.

I purchased a 2000 piece puzzle for my husband for Christmas. He worked on it for a few days and when he finished, there was a piece missing. I immediately emailed and much to my surprise. This company honored our purchase and sent a replacement puzzle. Outstanding loyalty.

I recently ordered some Top Wing characters from BigaMart in the UK, and I couldn’t be happier with the entire experience. The ordering process was incredibly straightforward, making it easy to find and purchase exactly what I was looking for.

The email communication and tracking updates were clear and timely, keeping me informed at every step of the way. When the package arrived, I was impressed by how well it was packaged – the items were protected perfectly and arrived in pristine condition.

Overall, a seamless experience with excellent service. I’ll definitely be shopping with BigMart again in the future! Highly recommended.

I have bought a wonderful diary, it’s just a piece of art !

Very helpful in helping with the issue's I had. Very responsive.

I ordered a burial urn, blue with hummingbirds. I was sent the wrong item. When I wrote to Bigamart, there was no assistance offered. Don't deal this this business. It is happy to take your money, deliver incorrect items and tell you that hey, mistakes happen. I am out $263 and will never deal with this business again.

My bracelet came in the mail 🇨🇦 yesterday.
The no damage to the outer or inner packaging.
The bracelet was good quality and exactly what I was looking for.
I would happily purchase from them again

I placed an order on 12/18 and got a response stating the order was on hold. I responded via email and never got a response. Re-ordered the next day and it seemed the site was just not working correctly. Later that day I received an email stating the order was received and being processed. I'm a bit nervous about this one! Just hope I didn't compromise myself and that its a safe site! We'll see soon enough.

01/15/25: update: this company came through with flying colors! We not only received the product but got free shipping because we could not have it by Christmas! I give them a five star!

Customer service is quick, reactive and efficient. Shop and order from Bigamart with confidence.

Company was very responsive to correspondence.

Quality of product was top notch.

Managed to send the product in a timely manner despite availability issues.

Found the item we wanted on website at a great price. Ordered, but unfortunately had some problems with emails bouncing back. However once communication issues were resolved communication and support were great, item tracking provided and confirmations and regular information by email was much appreciated. Item arrived quickly in perfect condition and was as described. Excellent customer service. Thank you.

I placed an order and did not receive confirmation tried to email and it bounced back. Got worried and left a review but was contacted shortly but a support team member who helped me get my order no and tracking info. I received my item today and am very happy :) Haider was a great help