Bigberthaoriginal Reviews 7

I ordered a pouf a week ago, I was surprised that after a few working days I still didn't receive any information regarding my delivery.
So I tried calling them but no answer, it's been 4 days i am trying to reach them.
I sent an email 3 days ago and they replied they were going to contact me regarding the delivery within 24 hours, but it's now 48 hours and still no news. And I still can't get hold of any customer service on the phone.
How can I trust a company that doesn't even answer calls?
I have now requested the cancellation of my order by email, hopefully I will get an answer and my money back.
I am extremely disappointed, I would have expected a different kind of service here in Switzerland.

quite nice product when you sit in it (with the bolster roll for support in the case of a bag) but a couple of things would be useful to communicate. (1) they should provide better packing notes - if you buy several products, it take some figuring out how they go together (2) if at all possible do the filling operation in e.g. a bathroom, preferably inside a large shower cubicle - the balls fly all over. Have a hoover handy and empty it thoroughly into a bin-bag you then seal and discard. (3) open the ball-bag upside down inside the cover and gently extract the ball-bag polythene. Do NOT use e.g. a glass jug to transfer - these bees get angry and will swarm all over you. Give up on the balls stuck inside the polythene, or dedicate 30mins to extracting and rounding them up. The aim is to get 99% of balls in the bag, and ALL the remaining 1% in the bin, with nothing left over.

If BB would just pay attention to these points they would probably frustrate fewer people. I can imagine doing a video would not help them 'sell' as it's a bit like a horror movie.

Maybe they should sell them ready filled.

The giant bags I got are comfortable to sit in IF you don't go for just a basic bean bag alone but add the snuggle roll - or go for a structured product maybe.

What the photos cannot show is that 'getting in' and 'getting out'requires either the agility of an acrobat, a rope attached to the ceiling, or some improvised grovelling around. Not one for your grandma. Personally I put them on a flat sunbed.

Shipping these bags unfilled is the absolute worst idea ever. We just finished one bag and there is such a mess we'll send the second back and ask for a refund.
The small synthetic balls either roll away everywhere or get stuck to you by static electricity. We had to clean and vacuum for ages to make it safe for kids and pets. An absolute disaster. Seriously how thought this was a good idea