BigChange Reviews 94

Overall, I cannot recommend Bigchange enough for any business looking to streamline their operations and improve efficiency. The user-friendly interface, robust features, and dedicated support team make it stand out from other similar products in the market.

One of the standout features of Bigchange is the Scheduling module, which allows us to easily assign tasks to our field-based staff, track their progress in real-time, and ensure that all jobs are completed on time. The job management and invoicing modules have also helped us to streamline our processes and reduce manual errors in our billing.

The CRM module has been essential in helping us to keep track of all our customer interactions and ensure that we are providing top-notch service at all times. The Fleet Management module has also been a game-changer for us, allowing us to keep track of our vehicles, monitor fuel usage, and schedule maintenance tasks.

The mobile app "Jobwatch" is another highlight of Bigchange, providing our field-based workers with all the tools they need to do their jobs efficiently. The ability to access Health & Safety documentation, Maps, and Key Client information in real-time has been a game-changer for our team and has significantly improved communication between the office and field staff.

In conclusion, Bigchange has been a crucial tool in helping us to improve our operations, boost productivity, and increase profitability. If you are in the market for a comprehensive Works scheduling and CRM software, I highly recommend giving Bigchange a try. You won't be disappointed!

Lizzie, Our account manager is so knowledgable, she resolves any issues we have quickly and explains them in simple terms. Highly recommend BIGCHANGE as an operations platform.

Extremely unhappy with our experience.
Mis sold on what they could do for our business despite us being very clear on what we required from CRM.
Communication from all departments seems disjointed and a lack of response from our emails.

We have been unable to use the CRM as they could not produce the very specific documents our business requires despite being told they could.

The help and support our company has received so far from Big Change, has been outstanding. The process has been smooth and really enjoy using this software.

Fantastic support from all on the support team and also higher management. Nothing is too much for them, and always receive a response in a timely matter whether its a phone call or email. We have been a customer for 6 years and have been supported through a further 2 company set ups and then a merger with little to no issues arising due to constant help.

We have been working with Big Change now for approximately 8 months. It's working really well for both our Field Service Engineers and office staff, making the whole process more streamlined. Really helpful staff - always quick to respond to any issues we may encounter.

Great company to do business with, staff so helpful and nothing too much trouble. Customer support has been the best I have ever experienced.

Big Change offer fantastic software and also some great help when i am unsure on some user issues, the crew come back to you almost instantly and if they dont have a fix there and then, they get their team working on it! Found all staff friendly and helpful!!

Currently we have been working with BigChange for the last 8 months.
It's transformed the way we acesse field information for our reporting.
The support we havealdo received from roadcrew has been most helpful.

Big Change is a fantastic one stop field management software that I have personally been using for around 8 months, the biggest benefit for me is the level of reporting we can provide our clients. The ongoing support from the Support team at Big Change has also been brilliant!

BigChange always provides great customer service, their attention to detail and care for us as customers is why we highly recommend them.

Easy system to use and well laid out. Excellent customer service and very knowledgeable support crew

Great product with a great customer service.
Would highly recommend

We partnered with Big Change 7 years ago and they helped us transform our business. The journey never ends, as BC are always improving and innovative. The mindset of 'if out customers grow, we grow' really aligns our objectives. The BC team are part of our team.

We have used Big Change for 6 years and has given us the platform to allow us to grow with a solid platform in place. Thank you

Joining our business mid-use/implementation could of been a real challenge, but after catch up meeting & weekly development meetings with Luth & Amelia were in place we are making headway & its a positive experience. The package is good base for service engineer business model, keeping us informed of developments & upgrades should see us getting the best for our business

We took the bold decision to move over to Big Change in 2022 & have seen the benefits of this in so many ways. The support we receive from the roadcrew & tech support is fantastic.. yes there are some areas I see could do with improving, like all systems out there, however the difference we have seen is they listen to suggestions & some have already been added. They keep us in the loop of development regularly. The difference it has made to our scheduling, outstanding works tracking is far superior to what we previously had. Having the all in-one tracking & app with stock control has been a key factor to it's success for us as a business.
Our accounts manager Oliver is very helpful and always on hand when I need help.

BigChange is a fantastic one stop platform that enables us to run jobs, invoice and resource/workload staff efficiently. Using the one platform also provides us with more accuracy with business performance by drilling down on data through Analytics and Reporting.
You can easily use the software as an off the shelf package but for us it provides greater flexibility by allowing us to build in a bespoke elements. We could not achieve this without the assistance of our amazing BigChange contact Lizzie. Personally, working with Lizzie is a great experience and I really enjoy collaborating and designing new elements with her and seeing them finally realised and build in.

We have been using BigChange for 7 years now and every year its gets better. The job cards are so easy to use and also create, giving your clients what they need. From integration with other platforms like Xero to the tracking of vehicles, BigChange really does have it all.

I Have never used a CRM system that hits all aspects that you require, and the support is excellent.

BigChange are fantastic and their customer service are always on hand to help which is why I have given a 5 star review! The Job Watch system is easy to navigate in the office and for our engineers on the app.