BigGreenSmile.com Reviews 

Having read other reviews I wanted to add mine, but with BigGreenSmile.fr . I've used them many times with no problem, firstly in the UK and then in France after we moved in 2018. This time, I placed the order as normal (29/11) but so far no goods received (10/12) and no response to chasing e-mails (and no phone number). Have they gone bust or is it a logistics issue??? I don't know. Will start to look for an alternative before too long.

UPDATE: I finally received my goods on 5 January - so it took 6 weeks from start to finish to deliver. I sent chasing emails, which weren't responded to.

I won't be using this company again. I also really don't like the way their communications were worded - as if we should all understand that a warehouse move, black friday, xmas etc could cause such delays. I work in retail and if I made these kind of excuses to customers, I would be sacked.

Buyer beware.

UPDATE 18 DEC: On 12 Dec I received a reply from customer services, saying that my delivery from 23 Nov would be despatched by COB today. Nothing has happened. I have emailed again to ask where my goods are.

Don't use this company at this time. You have been warned.

Full of excuses. As others have said they are blaming a warehouse change for unacceptable delays of over 2 weeks without explanation. Other reasons for delay include a busy November followed by Black Friday [all of which could and should have been expected and planned for]. I'm not holding out much hope that my products will ever arrive, as they only send an automated message in response.

I have used this company before and been happy, but placed an order on 17th November worth £56 and no update, no response to my email. The website says to expect delays of 2 weeks due to change of warehouse and black Friday but unacceptable not to update on the order.

I placed an order for £52 on 17th November. The confirmation email stated there would be a 2 week delay due to the warehouse move and the Green November promotion. Since then, I have received no update on dispatch. Despite sending 2 emails to customer support, I have had no response which is really disappointing.

If I do not receive confirmation of my order this week, then I will be contacting my bank to cancel the payment.

Poor customer services.
Over 3 weeks and still not delivered.
Written emails and no response.
Called but they do not answer the phone.
Asked for refund ( nearly £60 ) so I can buy locally but no response from the company!
PLEASE respond or just credit my payment
Thank you.

Still waiting for an order, no updates except that we are busy and we’ve moved warehouse. It looks like everyone who placed an order either after the move or shortly before is in the same situation. If no updates I’ll be recalling the payment.

As you don’t bother replying I’ve now sourced your exec team email addresses. I’ll see if any responses.

Seeing other people have had bad experiences lately I thought I’d post mine. Placed a fairly large order on 9 Nov. I then got the message about the warehouse move so might take a couple of weeks. Then got no further comms. I emailed early last week but got no reply. I was about to cancel when I finally got an email saying it’s been dispatched from Amsterdam so will take longer. It finally arrived on 4 Dec.
So if you hang in there it will come by the looks of it!! Not sure I’d use again in a hurry as I was low on stuff so had to buy more on the meantime. Need to give out some goodwill to win customers back!

I've ordered a few things on their web on 22nd Nov and there is Big Dark Silence since. No dispatch time, nobody answers the phone and my queries via e-mail regarding shipping are not answered.
One Big Disappointment!!!!!!!!!!!!!!!!!!!!!!!!!

I have been waiting for over 3 weeks for an order for £58. The customer services number tells you to email but they have not replied to any of my emails. I feel really angry that a company with a green philosophy can treat customers so badly. They should be ashamed!!

Still waiting for my order placed 3 weeks ago. No response to my 2 emails to customer service either.

I have been using Big Green Smile for years and the have always been excellent with good customer service until now; I have been waiting 3 weeks for my over £100 order and customer service do not reply.

after finding an item missing in my order e-mailing customer services on 4 separate occasions over the past month, they have still not responded. very disappointing and wont be using this company again.

I bought products since the 12th November 2025 and till now no update about shipment. Meanwhile they debited my card. Can you update me please.

A big thank you to you, Big Green Smile, for being able to ship my favourite products more than 3000 miles away whilst I was abroad and couldn't get them here. Everything arrived in perfect condition!

I see some customers are not happy with the delivery time lately, but this is because they have moved to a different warehouse, which has caused delays, as they have made public on their website.

Same as everyone else, whilst I was waiting for my parcels, I emailed the customer service email address to find out if something was wrong with my order. They have replied quickly, friendly, apologised for the delay and confirmed that they are working as fast as they can to fulfil all the orders, which they did.

Thank you again!

Very disappointed. I’m still waiting for an update on my order made a month ago. I have no estimate on when it will be delivered despite three emails querying this. Apparently they are:
“currently taking a little longer than usual to process and dispatch orders while we settle into our new warehouse. Green November has also been especially busy,”

Hugely disappointed. Ive used Big Green Smile several times in the past and been impressed. However I am still waiting on an order placed on 2nd November. Getting no response from customer service by email or phone. Payment taken and no idea if/when I will receive my order.

Still waiting for my order from 4th November.
Appreciate you are busy.
No update yet despite two emails. 🥺 please reply to me.

Where is my order ?!! 3 weeks and waiting. I wish I had read these reviews first. You don’t answer me.

The second time I ordered with them (first time was fine) and spent £43. I received nothing. Emailed them to be told we are moving warehouses and expect to deliver after 2 weeks. It’s now 18 days and still nothing. They now ignore my emails. I obviously ordered laundry detergent as I needed it now- not in 2 weeks anyway ! It’s not my fault they moved warehouses and didn’t state that originally. I have had to open a bank dispute as they ignore me.

I placed an order on 4th November and am currently still waiting for notification of delivery on 18th. Really not good enough. Albeit they are moving to a larger warehouse facility which is causing delays, but this is a basic error of logistics. Continuity of supply is king to customers new and old, and as I have not used their services previously, I can only express my extreme disappointment.