BigGreenSmile.com Reviews 

Great products!... But don't expect a reply if you ever try to contact them. :/

I’ve previously had good experiences, but this latest order has been unacceptable. I placed my order a week ago and have received no updates, even though the company states they dispatch the same or next day. Multiple emails have gone unanswered. If there is no response within the next week, I will buy the product elsewhere and pursue a chargeback through my bank.

What a disappointment my experience has been. I would have given you the lowest (one star), but as the customer service agent refunded me with the delivery costs I have been generous and given you 2 stars. I placed an order a couple of weeks ago and after a week I hadn't heard anything from you (strange as I had placed several orders online that day and all of the other companies had delivered my goods). I took a look at the order online and then I saw that one of my goods said 'BackOrder'. This was very surprising and the first I had heard about it.... why did you not contact me and tell me this without me having to chase it? My only choice was to email BGS and tell them, I eventually got a reply and they offered me a refund or to change the flavour of my lip balm. I settled on the change of flavour and thought that was it and they would be finally sending my order. Oh no..... another day later and I got an email to say that the toothpaste I had ordered was out of stock. Grrrrrrrr... OK I agreed for a refund and just wanted my goods sent as a couple of the items were urgently required. In hindsight I should have cancelled the whole order and gone elsewhere. Anyhow fast forward another week and I am still waiting for my order. Since the 8th November DHL have it as out for delivery but no other notification has been received. I really wanted things to be different so I could leave a good review but I just can't honestly recommend using this company... to make things worse there is NO telephone number to contact them on so you have to wait for emails, which just delays problems even more. I will update this review once I have actually received the goods I ordered!

absolutely horrible customer service. Placed my order 3 weeks ago. Estimated delivery date passed 2 weeks ago. wrote to customer service twice - didn't get any reply. the next will be to contact my bank and report this business....won't be ordering from the ever again

Order placed on 3rd November. No email confirmation, no tracking number. Contacted on 7th via email, still no response.

When I ordered three weeks ago, there was no mention of possible delays due to a warehouse move. One week ago I receive an apology for the delay, which they knew would happen, and reassurance that the delivery will be imminently despatched. I emailed them earlier this week to request an update as I still haven't received a tracking number. No response from their customer service staff. Extremely disapointing from a company that is B Corp and proclaims that customers come first on its website.

Hello? Where is my delivery?

Wish I had read the reviews previously I would not have been taken by the cheap price. My advice spend a bit more to actually receive customer service. Hoping to receive my product at some point... I will update via further negative reviews if not.

Ordered on 27 October, charged to my card on 28 October. To date, 5 November, no delivery and my order shows as still at warehouse. I have called during the advertised time / nobody answered the phone. Have left a voicemail message, no call back. I have sent an email, no reply other than the automated acknowledgment. Yes, you had a change in warehousing but you did not inform of that before I placed my order. Standard confirmation of order email with no info. Only when I searched on your website did I see that you would dispatch from 1st November onwards. Nothing happened with my order since then and you are not responding. But then, you have my money. Perhaps you don’t care about your customers.

This company takes an age to ship goods. I won't be able to use them in the future. I've purchased a lot of bulk items from them but the latest delivery still hasn't been shipped after 7 days despite the items being shown as in stock.

I still haven't received my parcel. I know you guys take a week or so to delver but 15 days and counting is ridiculous

Eco-friendly products. Great value.

Congratulations to you BigGreenSmile for your highspeed delivery of your products, also for your very practical policy of informing us, your clients, about how to be able to be tracking our products, also for giving us highly important and useful information about what your products can offer us for the good of our health (!), and above all for the very high quality of your special and precious for our health, at really very good prices (!), products! Thank you!!

Respectfully,
Mathaiou Elissavet

A great way to save money by buying in bulk. Easy online process and order arrived promptly. Great service.

Good choice of products. Easy to navigate website site. Quick service.

Lovely products delivered on time

Delivery on time and left in the right place thanks. Ecover products are always good. S broken package of citric acid was refunded with out fuss much appreciated

The delivery time was far too slow, so I had to cancel my order and obtain the items from elsewhere.
I needed the items for a specific date and had allowed plenty of time. But it took 5 days before the items were even dispatched. The company did not inform me that there was a delay in delivery. I only found out when I chased my order.
After numerous communications with Customer Service, who were unable to get the items to me in time, I cancelled my order. Delivery was going to take 8 - 10 days in total.
I could not fault the girl in Customer Service. She tried really hard to help me and to explore alternative solutions, but was not able to get the items to me in time.
Following this experience, I would not order from Big Green Smile again.

Ordered 9 days ago spending nearly 50 quid to get free postage on dishwashing tablets. Still not arrived and have to buy more at the supermarket. Order didn't even get dispatched until 5 days after it was made. God knows where it is now!!??

Great price and speedy delivery

Great laundry liquid. Value for money. It lasts a long time and is good for getting clothes clean. Even table clothes with turmeric stains come clean. Delivery quick and efficient.