Bigmoto Reviews 

1,066
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 785 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff members are extremely polite, highly knowledgeable, and always ready to help make the vehicle purchasing process completely smooth. Buyers truly appreciate the fair pricing, exceptionally quick transaction times, and entirely hassle-free customer support when buying or selling their motorcycles. Some reviewers were not happy with unexpected extra charges, communication gaps, or delays regarding vehicle delivery and collection services. A few people also noted that certain bikes arrived with minor mechanical issues, surface rust, or required additional preparation work before use.

What people talk about most

Staff

People report positive experiences with staff, highlighting that team members are polite, professional, and... See more

Service

Customers consistently note positive experiences with service, highlighting efficient transactions and... See more

Product

Customers report positive experiences with the product, highlighting the great selection and clean condition... See more

Price

Reviewers mention positive feedback about price, noting that quotes are fair and straightforward. Customers... See more

User experience

Consumers find user experience to be very satisfying, reporting that the process is straightforward, quick,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What started off as a general enquiry ended up with the purchase of a new bike! Heard some good reviews about BigMoto so decided to see what the hype was about. Amy W was my sales advisor and she’s a... See more

Rated 5 out of 5 stars

I was in the market for a used bike after my previous bike was stolen. Ellis, the salesperson, was very helpful, friendly, and answered all the questions I had prepared before I even asked them! He ex... See more

Rated 5 out of 5 stars

Excellent service Tom was amazing just like talking to an old friend he really is a credit to your company it was all so easy I will definitely definitely be recommending you to family and friends... See more

Rated 5 out of 5 stars

Bought a Triumph Tiger from their Dudley branch after looking at several different bikes. I dealt with Yusuf eho was extremely helpful throughout the entire process from start to finish. He kept his w... See more


Company details

  1. Motorcycle Dealer

Written by the company

UK’s fastest growing online dealership, providing used and new motorcycles through the UK. Buy online or visit instore, offering finance options on all bikes whether you’ve got good or poor credit, Bigmoto can find a solution to help. We aim to be a price leader on all our stock so if you’ve seen it cheaper with similar mileage let us know. We offer UK nationwide delivery, full walk around videos on request of all bikes, so get in touch, we’re waiting to help you! Join the movement #wearebigmoto


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

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Replied to 84% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(1,066)

759 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very pro-active in contacting me to…

Very pro-active in contacting me to follow up on my inquiry. Courteous efficient communication which made the purchase and part exchange process very quick and easy.
Excellent part exchange deal. Very happy with my Suzuki Inazuma which was delivered very promptly this morning.

May 30, 2026
Unprompted review
Rated 5 out of 5 stars

Clare Hussey was amazing even Calle d…

Clare Hussey was amazing even Calle d me back in a Sunday when it suited me, explained the whole process and cleared up any hidden supprises that may happen or may not, very informative and very easy to deal with

June 7, 2026
Unprompted review
Rated 1 out of 5 stars

Was as expected until they came to…

Was as expected until they came to collect my bike and said that they mistook my model for a different model and offered me nearly one thousand pounds less. They were aware of the model given I had told them, provided the number plate, sent pictures and spoken to them on the phone prior to them agreeing the price. Seems like this is a general tactic with these types of buyers, say the computer made a mistake and offer you less when they come to collect. Really disappointed in that aspect.

For clarity this was a 2025 plate bike with 1200 miles on it. Perfect condition and they confirmed this. The reduction was due to them making a mistake with what type of bike it was even though the make, model and numblerplate had been confirmed (on the phone and with pictures) in advance so just seems very underhand and will make a complaint to trading standards about this.
Apart from that it went smoothly albeit I feel totally mugged off and wish I had sold privately.

June 5, 2026
Unprompted review
Bigmoto logo

Reply from Bigmoto

Hi Richard, we're sorry that you weren't happy with the experience of selling your bike to us. Unfortunately it was a system error that caused the pricing error and no fault of your own. We did explain this to you and apologised for this.
You were obviously under no obligation to sell us the vehicle but we thank you for doing so.

Rated 5 out of 5 stars

Great service from Bigmoto

I chose Bigmoto as they had exactly the bike I was looking for. I was treated very well and Claire went above and beyond to get the bike ready for me to take home whilst I waited, even though this wasn't their normal policy. I would highly recommend Bigmoto and especially Claire!

June 5, 2026
Unprompted review
Rated 5 out of 5 stars

Bike Purchase

Ellis made the whole process easy and simple, he answered every question I had pretty much instantly and didn’t try to push me into the sale like most salesmen do.

Would highly recommend to anyone looking for a bike, the care given to the bikes before sale is unmatched

June 5, 2026
Unprompted review
Rated 5 out of 5 stars

Got a fair price for the Triumph

Got a fair price for the Triumph. They collected it pretty quickly. Jason the guy who collected it was extremely helpful and put our minds at ease. Hence the reason for this Trust Pilot 👍

June 4, 2026
Unprompted review
Rated 5 out of 5 stars

I have no complaints

Ellis was phenomenal on the phone answering all my questions with patience and understanding.
He also took the time to explain things when I asked that were outside of his requirements and took my circumstances into account.

Even though I've not continued with the process, I can't complain about the answers or help given at all

June 4, 2026
Unprompted review
Rated 5 out of 5 stars

Smooth sale

Hi I got intouch with Bigmoto thinking I was going to be out of pocket regarding my Yamaha MT07 only 2 years old . So allowing for the deprecation if felt I got a fair price . Plus I didn't want the hassle of going here going there .The process was quite smooth and professional !!

June 3, 2026
Unprompted review
Rated 5 out of 5 stars

Spoken to a gentleman named Ellis on…

Spoken to a gentleman named Ellis on the phone and helped me out with everything I needed, took his time in his explanation and everything I needed in regards to the purchase of my new bike but he was overall very friendly and helpful.

June 4, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Very fast, efficient and friendly service. Offered the highest bid and a lot more than the Dealer. Bike picked up 3 days after agreeing by SOS transport. Cash transferred immediately after a few checks were completed to my Monzo account.
If you’re looking to sell give them a try.

June 3, 2026
Unprompted review
Rated 5 out of 5 stars

Thank you

I would like to thank Ellis for his service today. The bike I originally wanted to purchase was sold, however Ellis took the time today to help me find an alternative.

He gave detailed responses for all my questions and I’m very excited for my lovely new purchase. I will definitely purchase from BigMoto in the future.

June 3, 2026
Unprompted review
Rated 5 out of 5 stars

ASK FOR ELLIS - you won’t regret it

Such an easy process, I dealt with Ellis and he genuinely couldn’t have done more to help me secure the bike I wanted.
He went back and forth with the finance companies getting various quotes / terms based on different deposit options.
Can’t wait for delivery now :)

June 3, 2026
Unprompted review

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