Bigmoto Reviews 

1,058
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 789 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, friendly, and professional, often highlighting individuals by name for their excellent service. The overall service and process are frequently described as efficient, easy, and hassle-free, from initial inquiry to collection. Many people also appreciate the fair and honest pricing, with the company often providing good offers. However, some customers noted issues with pricing transparency, mentioning additional fees or changes to agreed offers. A few others felt bikes were not always ready for sale or had unadvertised damage, causing delays or post-purchase problems. Some reviewers were also unhappy with a lack of staff engagement or communication regarding bike acceptance.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing them as polite, professional, and... See more

Service

Reviewers highlight positive aspects of service, often describing the process as efficient, quick, and... See more

Product

Consumers generally express satisfaction with the product, often praising the ease of purchasing and selling... See more

Price

Users describe positive interactions with price, often finding good and honest pricing with fair discussions... See more

User experience

Customers consistently note positive experiences with user experience, describing it as easy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Can't really fault the Big Moto team. The whole process was efficient. I was kept informed along the way. The team was polite and professional. They made me an offer which was acceptable, paid out... See more

Rated 5 out of 5 stars

Excellent service Tom was amazing just like talking to an old friend he really is a credit to your company it was all so easy I will definitely definitely be recommending you to family and friends... See more

Rated 5 out of 5 stars

I was in the market for a used bike after my previous bike was stolen. Ellis, the salesperson, was very helpful, friendly, and answered all the questions I had prepared before I even asked them! He ex... See more

Rated 5 out of 5 stars

What started off as a general enquiry ended up with the purchase of a new bike! Heard some good reviews about BigMoto so decided to see what the hype was about. Amy W was my sales advisor and she’s a... See more


Company details

  1. Motorcycle Dealer

Written by the company

UK’s fastest growing online dealership, providing used and new motorcycles through the UK. Buy online or visit instore, offering finance options on all bikes whether you’ve got good or poor credit, Bigmoto can find a solution to help. We aim to be a price leader on all our stock so if you’ve seen it cheaper with similar mileage let us know. We offer UK nationwide delivery, full walk around videos on request of all bikes, so get in touch, we’re waiting to help you! Join the movement #wearebigmoto


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

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Replied to 79% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(1,058)

752 reviews in the last 12 months

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Rated 5 out of 5 stars

Picked up my bike this morning Baz…

Picked up my bike this morning Baz helped so much as I have my bike stolen last Friday and they helped me find a new one and helped me with all the gadgets that I needed to keep it safe so they wouldn’t get stolen again. We would definitely recommend this company and use again. Gary Lowestoft

June 11, 2026
Unprompted review
Rated 5 out of 5 stars

Great Service at BIGMOTO...

All at BIGMOTO in Great Yarmouth have been great, especially Amy, Matt & Baz, who have been most helpful throughout the buying process. Would highly recommend for your next motorcycle purchase - Bravo...

June 9, 2026
Unprompted review
Rated 5 out of 5 stars

I was contacted by ellis

I was contacted by ellis, he was great from the outcome, friendly, helpful and sorted everything out without any headaches on my half . He was professional and so easy to chat to and replied to my messages , emails straight away . Big shout out to ellis and thanks for helping get my new bike 🏍

June 10, 2026
Unprompted review
Rated 5 out of 5 stars

Bigmoto - the best place to buy a motocycle!

What can I say, Bigmoto went above and beyond my expectations. Michael in Macclesfield was my contact from the day I called to buy a Talaria Komodo to delivery. This guy made my sons day! Let me explain. I placed an order for a Talaria Komodo motorcycle with the expectation of delivery to the Great Yarmouth shop within 7 days I was told. This took I think 5 days from the supplier, Talaria. We planed to hire a van to collect the bike from Yarmouth but could not get one on the day of delivery due to lack of availability and not through lack of trying! I phoned everywhere in Norwich with little success. So when I called Michael to tell him I cannot pick up the bike until likely the following week he said to hang on he will see if he can arrange something. Michael then managed to arrange for his manager in Yarmouth to deliver the bike on his way home in his works van because he lived near by! This is just priceless customer service, thank YOU! We chucked him £100 for doing this because it was highly appreciated, saved us money in hiring a van and it made my sons day. Overall, amazing experience and will definitely buy another bike from Bigmoto in future. Thank you!

May 28, 2026
Unprompted review
Rated 5 out of 5 stars

Incredible Customer Service and Great Bikes!

One of the most informative and attentive garages I've ever dealt with.

I bought a Versys 650gt from here a few weeks ago, everything was inspected and handed over looking super clean. I don't live close and Clare was great at relaying all the key info for me and getting a clear digital pack over so I could make an informed decision.

The care after collecting the bike has been truly next level. I had some troubles with the kickstand, as I hadn't noticed the bike had been lowered. The previous owner had DIY'ed the stand to fit the lower height, which didn't fill me with confidence. I gave BigMoto a call and Matt was straight on with a new adjustable stand sent over, and phone call updates so I knew when it would be arriving at no extra cost.

May 2, 2026
Unprompted review
Rated 5 out of 5 stars

A seamless professional experience…

I bought a motorbike from these guys and then sold another motorbike back to them. 100% satisfied with both transactions.
Communication and process was faultless in every regard. Having just come off the phone to complete the transaction, the money was in my account within 2 minutes.
Reliable, professional and a reasonable price was agreed.
If I ever need to buy or sell a motorbike in the future these are the company I wouldn't hesitate to use.

June 8, 2026
Unprompted review
Rated 5 out of 5 stars

After seeing some pics online of a bike…

After seeing some pics online of a bike I was interested in, I made contact with Bigmoto.
I dealt with Clare hussey and made the transaction hassle and trouble free. Everything was explained to me clearly as well as more pics of the bike and a better description. Made the whole process an enjoyable experience. Thanks Clare.

June 8, 2026
Unprompted review
Rated 5 out of 5 stars

Very pro-active in contacting me to…

Very pro-active in contacting me to follow up on my inquiry. Courteous efficient communication which made the purchase and part exchange process very quick and easy.
Excellent part exchange deal. Very happy with my Suzuki Inazuma which was delivered very promptly this morning.

May 30, 2026
Unprompted review
Rated 5 out of 5 stars

Clare Hussey was amazing even Calle d…

Clare Hussey was amazing even Calle d me back in a Sunday when it suited me, explained the whole process and cleared up any hidden supprises that may happen or may not, very informative and very easy to deal with

June 7, 2026
Unprompted review
Rated 1 out of 5 stars

Was as expected until they came to…

Was as expected until they came to collect my bike and said that they mistook my model for a different model and offered me nearly one thousand pounds less. They were aware of the model given I had told them, provided the number plate, sent pictures and spoken to them on the phone prior to them agreeing the price. Seems like this is a general tactic with these types of buyers, say the computer made a mistake and offer you less when they come to collect. Really disappointed in that aspect.

For clarity this was a 2025 plate bike with 1200 miles on it. Perfect condition and they confirmed this. The reduction was due to them making a mistake with what type of bike it was even though the make, model and numblerplate had been confirmed (on the phone and with pictures) in advance so just seems very underhand and will make a complaint to trading standards about this.
Apart from that it went smoothly albeit I feel totally mugged off and wish I had sold privately.

June 5, 2026
Unprompted review
Bigmoto logo

Reply from Bigmoto

Hi Richard, we're sorry that you weren't happy with the experience of selling your bike to us. Unfortunately it was a system error that caused the pricing error and no fault of your own. We did explain this to you and apologised for this.
You were obviously under no obligation to sell us the vehicle but we thank you for doing so.

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