Bigmoto Reviews 

1,058
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 789 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, friendly, and professional, often highlighting individuals by name for their excellent service. The overall service and process are frequently described as efficient, easy, and hassle-free, from initial inquiry to collection. Many people also appreciate the fair and honest pricing, with the company often providing good offers. However, some customers noted issues with pricing transparency, mentioning additional fees or changes to agreed offers. A few others felt bikes were not always ready for sale or had unadvertised damage, causing delays or post-purchase problems. Some reviewers were also unhappy with a lack of staff engagement or communication regarding bike acceptance.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing them as polite, professional, and... See more

Service

Reviewers highlight positive aspects of service, often describing the process as efficient, quick, and... See more

Product

Consumers generally express satisfaction with the product, often praising the ease of purchasing and selling... See more

Price

Users describe positive interactions with price, often finding good and honest pricing with fair discussions... See more

User experience

Customers consistently note positive experiences with user experience, describing it as easy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Can't really fault the Big Moto team. The whole process was efficient. I was kept informed along the way. The team was polite and professional. They made me an offer which was acceptable, paid out... See more

Rated 5 out of 5 stars

Excellent service Tom was amazing just like talking to an old friend he really is a credit to your company it was all so easy I will definitely definitely be recommending you to family and friends... See more

Rated 5 out of 5 stars

I was in the market for a used bike after my previous bike was stolen. Ellis, the salesperson, was very helpful, friendly, and answered all the questions I had prepared before I even asked them! He ex... See more

Rated 5 out of 5 stars

What started off as a general enquiry ended up with the purchase of a new bike! Heard some good reviews about BigMoto so decided to see what the hype was about. Amy W was my sales advisor and she’s a... See more


Company details

  1. Motorcycle Dealer

Written by the company

UK’s fastest growing online dealership, providing used and new motorcycles through the UK. Buy online or visit instore, offering finance options on all bikes whether you’ve got good or poor credit, Bigmoto can find a solution to help. We aim to be a price leader on all our stock so if you’ve seen it cheaper with similar mileage let us know. We offer UK nationwide delivery, full walk around videos on request of all bikes, so get in touch, we’re waiting to help you! Join the movement #wearebigmoto


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 79% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(1,058)

752 reviews in the last 12 months

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Rated 5 out of 5 stars

Simple and stress free sale

Good web interface and a fair offer considering it’s a trade sale.
Great communication to arrange pick up.
Straight forward pick up inspection and because everything matched the description the offer was honoured with no annoying haggling.
I would highly recommend for a quick and easy sale.

June 13, 2026
Unprompted review
Rated 5 out of 5 stars

Hassle free service

Smooth and straight forward, fill in description and photos, offered a realistic price, guy who collected it was a great guy, let me know his arrival time as was bang on time, hassle free, would definitely use them again, paid what they quoted, top service, money went into my bank before they left, 5 star hassle free

June 13, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service. Ellis is very helpful and knowledgeable in regard to the bikes and the finance side of things. Highly recommend Bigmoto I would deffinitely buy from them again! Thank you!!

June 15, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience especially considering poor ones in the past with other ‘buy any bike’ services. The price was very fair and the process was easy enough, the process took about 20 mins and was paid straight away. Was worried about being knocked down by large amounts as I have in the past with other companies for ridiculous things despite providing an accurate description online. Big Moto didn’t, they paid me what I was quoted, so be truthful when describing your bike and you’ll get the price offered with them. Would use Big Moto again. Recommend if you want an easy sale, better price than dealers and without the messing of selling private.

June 13, 2026
Unprompted review
Rated 5 out of 5 stars

Fast and professional service

Fast and professional service. The staff I spoke to were friendly and helpful. So much easier selling a bike to them rather than fielding time wasters if I’d been selling privately. I’d highly recommend Big Moto and will be using them again.

June 13, 2026
Unprompted review
Rated 3 out of 5 stars

Sold my Honda Africa Twin….usual trick of dropping offer.

Sold my Honda Africa Twin. Overall experience was good, fair price but when they arrived to pick it up dropped the offer because of scuffs on the black plastic hand guard and 3mm of tread on the back tyre. “We will have to replace them before we sell it” lo and behold, they sold it without replacing them. Very disingenuous.

April 6, 2026
Unprompted review
Bigmoto logo

Reply from Bigmoto

Hi Stuart, I'm sorry to hear you aren't happy with the purchasing experience. Although we do make deductions for undisclosed damage we would not look to replace tyres unless they are under 2mm in tread (this would fall into MOT advisory territory). Please can you email your details to customerexperience@bigmoto.co.uk and we will investigate.

Rated 5 out of 5 stars

Sold my bike with these guys last week

Sold my bike with these guys last week. Was the easiest process ever. All agreed and collected within 3 days. Price stated online was the price given and each side was happy. Cash in the bank within 10 mins. Loaded in the van and gone within half hour of arrival. Highly recommended.

June 12, 2026
Unprompted review
Rated 5 out of 5 stars

Offered straight away £500 more than…

Offered straight away £500 more than any other online company. My bike was gone within 5 days at a fair price. Mark and raffie made the process breeze. Do not bother with any other company. I was honest about my bike so when it was collected they actually payed the price that was offered. Stress hassle free yes I could have gotten more private sale but it had outstanding that would have made hard plus time wasters and their price was not fair away from what I could have gotten and remember they have to have profit and prep the bike for resale and warranty it. So fair all round thank you raffie and mark.

June 12, 2026
Unprompted review
Rated 5 out of 5 stars

Ellis

Ellis was clear, precise knew his job and provided a smooth path to my new bike.

June 12, 2026
Unprompted review
Rated 5 out of 5 stars

What started off as a general enquiry…

What started off as a general enquiry ended up with the purchase of a new bike! Heard some good reviews about BigMoto so decided to see what the hype was about.
Amy W was my sales advisor and she’s a straight up 10/10 with her easy, laid back approach. No push, no hassle, just straight facts and chat in a way that’s sorely lacking in most customer-facing roles these days. Definitely recommend both the site and the Team for their attitude and knowledge with a personal touch.

June 11, 2026
Unprompted review

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